Sainsbury's Reviews 

Regular Sainsbury’s deliveries have enabled my disabled self plan and manage meals. We pay for a pass so can fine tune the contents of the deliveries.

I have recently started shopping weekly in Sainsburys, and until last week was generally happy. You pay a little more, but the quality is also usually good. However, last week I found three major issues with what was on the shelves. One item with a large living fly in the package, another full of water, and a third three weeks out of date. I tried to email but apparently that's no longer an option. I spoke to someone at an out of country call centre, who tried to be helpful, but couldn't do anything. She gave me the manager of the stores email but s/he hasn't bothered to reply. I know we've had an exceptional summer, but they really should ensure that's what is put out on the shelves is of saleable quality, and you should be able to speak directly with a customer care that can actually do something. Very disappointing. Not what one might expect from Sainsbury's

Sainsbury’s is my favourite supermarket always have what I need unlike other shops, parking is great, staff always friendly and helpful, I just love the scan and shop so much quicker and straightforward no more unloading shopping at the check out I just scan and pack as I shop it’s brilliant. They also give me cheaper prices on things I buy it’s brilliant

Excellent, efficient service. Friendly and helpful delivery staff driver. Something of a a trip to the past when ordering and shopping was more of a pleasant and unhurried experience. Many thanks.

I like the service, the organic and other products and the loyalty rewards that I get from Sainsbury’s. I will continue to shop with them as this long as this continues

Shop regularly at sainsburys. But occasionally some products I require are either out of stock or haven’t stocked shelves but saying that we are90 per cent happy regular

Sainsbury never lets me down. I have ordered online since Covid and can honestly say that everything deserves five stars. Products are fresh, long date stamps and the delivery drivers are excellent. Always kind and helpful. I definitely would recommend in fact many of my new neighbours are using this service after my recommendation.

the availability of goods is always brilliant and the delivery drivers are so helpful they often bring goods into my kitchen so I don,t have to run back and fore

During the pandemic Sainsbury excelled for us, as a result of that we moved our main shopping from Waitrose back to Sainsbury. The nectar points scheme since has been very useful, but recently we have noticed that the nectar discounts have been reduced, where once it was 50p it’s now only 30p, and other supermarkets prices are often now cheaper, so we are now shopping around instead of just using Sainsbury’s, who are no longer offering the best value for money.

Very helpful staff

Good choice, friendly staff

My first on line shop, it was very difficult registering at first because previous it was in another family name, but once I got over that I booked a slot and everything was delivered as I wanted it to be.

I have ordered my groceries online since Lockdown began & have continued to do so ever since as I'm housebound.
They are so reliable, and have an amazing array of goodies to choose from including Homewares etc which are of good quality.
The Personalised Nectar & Bonus Points are a boon & soon mount up! Also the usual Nectar Points too.

I have a 6 monthly Delivery pass which makes every delivery to my home extremely reasonable.

Would highly recommend 😃👍😃

I don’t do my main shop at sainsbury’s anymore. I made a complaint and have had no response to it. Therefore I’m assuming they don’t care. I put
a £560 order through and only £67 worth of goods arrived. They had removed all of the alcahol. It was a good job the delivery charge was free at £4.50 or else I’d have been furious. I ordered at Tesco and the same deals were on and it arrived next day in a saver slot at £2. I only use the local for emergencies now not the main store.

Sainsburys is better than most of it's rivals for the sheer choice, well laid out store and good quality food. Big free parking. Benches outside to sit on.
Toilets on site but smelly.
Negatives: getting very expensive with regular increase in prices. VERY expensive
Nectar is far by the best card but not fully reliable. many times, items reduced prices of offers do not work and you can end up paying full price because of that. The offers are not entirely great as prices are raised at the time and then given a small discount. This should not be allowed.
Toilets can be very smelly and unlike the neighbour store, not very nice but smelly but at least there is a toilet !
The worst thing they have done is to remove the cheese and pizza and fish and meat counters which were very good. Now not much of a choice in fish. And now they have closed the cafeteria ! Bad decision because now I shop more in M&S as they have a cafeteria and really well maintained toilets which are ALWAYS smelling good and very clean.
The Tu is not well staffed and it can be very difficult if you want to ask for an item and even if you find someone, generally dismissive answers. Four times I ws told by staff item I wanted was not there when I found them soon so staff not entirely helpful and feels like they are being disturbed with unwanted questions.
Many times trolleys blocking the way and you cannot get at items.
The reduced items section is very shoddy and unappealing and puts one off completely. Items just piled willy nilly and one does not feel like going any where near them !
Most of the staff are nice but some NOT ! Store has become big and completely impersonal. It used to be a friendly store when it was smaller and you got to know people. Now they just look through you even if you have spoken many times for enquiries.

I purchased a nice dress that I bought in the sale, got it half price so very happy with Sainsbury’s

I was able to purchase everything I needed. The store was clean and tidy, and I didnt have to queue at the self service checkout, it was quick and easy. Plus I receive Nectar points on my shopping

The vast majority of time their delivery drivers are polite and helpful. Their prices and delivery slot availability is good with a fair process for substitutions.

I’d appreciate being able to pay a real person at the checkout.