Sainsbury's Reviews 

55,393
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 15,027 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently mention that the delivery drivers are exceptionally polite, helpful, and consistently arrive on time. Consumers also deeply appreciate the wide range of good quality products available in physical stores and through home delivery, alongside the great financial benefits of collecting Nectar points. Some reviewers were not happy with the short shelf life of fresh produce, noting that vegetables and items like salads often expire very quickly. A few other people also felt that receiving unsuitable product substitutions and encountering occasional stock issues during regular online grocery ordering was quite frustrating.

What people talk about most

Product

Clients share ambiguous opinions on product selection and quality, reflecting a high level of disagreement.... See more

Staff

Customers consistently note ambiguous experiences with staff, often praising delivery drivers as... See more

Delivery service

Consumers find delivery_service to be ambiguous, with highly mixed experiences reported. Many reviewers... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences across different visits. Many... See more

Price

People report ambiguous experiences with price, as views on product costs are heavily divided. Many consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I suppose I’ve been shopping in Sainsbury’s since it opened here in Chislehurst and I feel comfortable shopping here. I recognise many of the staff’s faces and am happy to approach them if I need hel... See more

Rated 4 out of 5 stars

When shopping online, clear website, easy to rebook collection/delivery and good description of items - I click and collect and usually no problems. In store, I don’t find it that easy to find item... See more

Rated 4 out of 5 stars

Farlington, Portsmouth Branch - Lovely friendly helpful staff, pleasant store to wonder around, If they have run out on the shelf, the staff will always look out the back. The Toilets are disgu... See more

Rated 4 out of 5 stars

The people who deliver are very helpful and pleasant hats off to them . I am a wheelchair user and they are great. Sometimes on special offers an item will be missing which means you don’t get the... See more


Company details

  1. Supermarket
  2. Convenience Store
  3. Grocery Delivery Service
  4. Grocery Store
  5. Online Food Ordering Service

About Sainsbury's

Written by the company

We make good food joyful, accessible and affordable for everyone, every day. Offering delicious, great quality food at competitive prices has been at the heart of what we do since our first store opened in 1869. Today, inspiring and delighting our customers with tasty food remains our priority. Sainsbury's App
Why not download the Sainsbury's Groceries app on Android or iOS and start your shop today.

Store Locator
Use our Store Locator to find one of our 600 supermarkets or 800+ convenience stores.

Our Website
Visit Our Website to view all our latest offers, in-season products, and to start your next shop. We also have lots of inspiration on our Recipes pages and a handy Meal Planner to save you time and money when planning your weekly meals.

Our Brands
Our focus on great value food and convenient shopping, whether in-store or online is supported by our brands – Argos, Nectar, Habitat, Tu, Sainsbury's Bank and Smart Charge.

Contact info

3.6

Average

TrustScore 3.5 out of 5

55K reviews

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3.6

All reviews

(55,393)

14,755 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not bad but local store seems as if…

Not bad but local store seems as if it’s going downhill. No lifts working for months, stairs not very clean. Car park - pot holes. Veg (potatoes) always sprouting after 1 day and carrots go black after 2 days.

19 August 2026
Rated 5 out of 5 stars

Excellent Sainsbury's!

Excellent products and most of all thank you for the first rate Delivery men and girls. I am disabled at the moment and they have been outstanding in help and kindness. My orders are always carefully packaged and I so appreciate the forward messages to give time of arrival. An elderly person really appreciates the forward planning and expertise. My Home Delivery is wonderful!

19 August 2026
Rated 4 out of 5 stars

I love the variety in Sainsbury’s

I love the variety in Sainsbury’s. It’s very convenient and prices are good if you’re a nectar user.
I dislike the paper discounts you get at the end of a shop. They just get lost in your bag or you forget about them. Why can’t these be added directly to your nectar card?

20 August 2026
Rated 1 out of 5 stars

Unsatisfactory

I was charged significantly more for my recent online order than the amount quoted and confirmed in the email order acknowledgement (no substitutions or products sold by weight). Complaint made, no restitution offered, shall avoid.

15 August 2026
Rated 5 out of 5 stars

Great service

Great service - friendly helpful drivers. Very rare that they are late.
Only once in four years if using this service was my order cancelled at the last minute.
I would highly recommend the service to anyone who finds shopping in store or is disabled and unable to travel.

20 August 2026
Rated 3 out of 5 stars

We’ve always loved Sainsbury’s.

We’ve always loved Sainsbury’s.. but if I was to moan about anything it would be trying to log on to the smart shop . Something changed a while back and what once was a simple click ….it’s now a time consuming faffing around with the internet and trying to connect

20 August 2026

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