Sainsbury's Reviews 

I ordered filtered milk because it keeps longer but they sent ordinary milk which only lasts 3 days. I cannot use the larger size in 3 days so I had to return it and go out to buy the milk I wanted which negates the reason for having shopping delivered. I struggle to walk and have to use a walking stick.

Staff pleasant and helpful. However, shop layout is a nightmare. Looking for a multi-pack of small chocolate bars..I had to look in three different areas in three different aisles ...four if you count the
on-offer shelves at the back of the store. Almost gave up and was going to shop elswhere. Since the shop was 're-organised' it seems anything but! The main Green Park store is now even worse.

Was OK and easier than I thought.Replacement goods were fine and acceptable. Delivery driver very nice and helpful to an elderly person. Will probably repeat the experience.

When shopping online, clear website, easy to rebook collection/delivery and good description of items - I click and collect and usually no problems.
In store, I don’t find it that easy to find items isn’t intuitive to me. Staff friendly and helpful. Less product choice than there used to be and I often have to go elsewhere to get some things or the bigger size which is a bit annoying

I usually get what I order. It’s convenient.
I prefer Sainsburys to other Supermarkets the food is usually better.
The delivery service is very good. Very helpful to me as I’m disabled. The staff in the shop are very good find things for you if you can’t find them.

We have used Sainsburys' home delivery service since 2019 when my wife was seriously ill. The service has been a godsend since then and particularly now as my wife has dementia and shopping trips are almost impossible. We cannot fault the service and the delivery drivers, without exception, have been polite and extremely helpful. A big thankyou from us.

Empty shelves
Being a vegan lots of options have gone some are out of stock some are not available any more so I get what I can then go to Asda then go to Tesco then Waitrose then Aldi and that is time and petrol cost

Regular Sainsbury’s deliveries have enabled my disabled self plan and manage meals. We pay for a pass so can fine tune the contents of the deliveries.

I have recently started shopping weekly in Sainsburys, and until last week was generally happy. You pay a little more, but the quality is also usually good. However, last week I found three major issues with what was on the shelves. One item with a large living fly in the package, another full of water, and a third three weeks out of date. I tried to email but apparently that's no longer an option. I spoke to someone at an out of country call centre, who tried to be helpful, but couldn't do anything. She gave me the manager of the stores email but s/he hasn't bothered to reply. I know we've had an exceptional summer, but they really should ensure that's what is put out on the shelves is of saleable quality, and you should be able to speak directly with a customer care that can actually do something. Very disappointing. Not what one might expect from Sainsbury's

Sainsbury’s is my favourite supermarket always have what I need unlike other shops, parking is great, staff always friendly and helpful, I just love the scan and shop so much quicker and straightforward no more unloading shopping at the check out I just scan and pack as I shop it’s brilliant. They also give me cheaper prices on things I buy it’s brilliant

Excellent, efficient service. Friendly and helpful delivery staff driver. Something of a a trip to the past when ordering and shopping was more of a pleasant and unhurried experience. Many thanks.

I like the service, the organic and other products and the loyalty rewards that I get from Sainsbury’s. I will continue to shop with them as this long as this continues

Shop regularly at sainsburys. But occasionally some products I require are either out of stock or haven’t stocked shelves but saying that we are90 per cent happy regular

Sainsbury never lets me down. I have ordered online since Covid and can honestly say that everything deserves five stars. Products are fresh, long date stamps and the delivery drivers are excellent. Always kind and helpful. I definitely would recommend in fact many of my new neighbours are using this service after my recommendation.

the availability of goods is always brilliant and the delivery drivers are so helpful they often bring goods into my kitchen so I don,t have to run back and fore

During the pandemic Sainsbury excelled for us, as a result of that we moved our main shopping from Waitrose back to Sainsbury. The nectar points scheme since has been very useful, but recently we have noticed that the nectar discounts have been reduced, where once it was 50p it’s now only 30p, and other supermarkets prices are often now cheaper, so we are now shopping around instead of just using Sainsbury’s, who are no longer offering the best value for money.

Very helpful staff

Good choice, friendly staff

My first on line shop, it was very difficult registering at first because previous it was in another family name, but once I got over that I booked a slot and everything was delivered as I wanted it to be.

I have ordered my groceries online since Lockdown began & have continued to do so ever since as I'm housebound.
They are so reliable, and have an amazing array of goodies to choose from including Homewares etc which are of good quality.
The Personalised Nectar & Bonus Points are a boon & soon mount up! Also the usual Nectar Points too.

I have a 6 monthly Delivery pass which makes every delivery to my home extremely reasonable.

Would highly recommend 😃👍😃