Used the wrong template for a new purchase and had thought to use a local printer to resolve it but sales put me through to the designers (totally different personalities designers, a real can-do atti... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Route 1 are fantastic company to deal with. As a printer & broker, I rely on fast, informed & helpful people when dealing with all aspects of the print process. R1 are by far the best when it comes... See more
Company replied
Bex Taylor was incredibly helpful when my artwork wasn’t quite right. She talked me through what needed fixing, gave clear advice, and made the whole process straightforward. The artwork was corrected... See more
Company replied
We received an enquiry from a client who was concerned about print quality, which we passed on to Hannah at Route One. She was brilliant—providing a clear, honest explanation along with reassurance... See more
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Company details
About Route 1 Print
Information provided by various external sources
Route 1 Print is a trade printer that aims to offer more than just high quality, low-cost print to resellers. We view ourselves as partners with our customers and strive to add value through making the process of buying and selling print simple, stress free and timely while ensuring we do all we can to provide our customers with the right tools to make their business profitable.
Here's is what makes us tick:
- Instant Online Proofing
- White Label Packaging
- Free Delivery
- 1 hour or less email response times
- Accessible client support Mon-Fri
Route1Print has been certified to ISO 9001:2008 (Quality Management) & ISO 14001:2004 (Environmental Management)
Written by the company
Contact info
Unit A Brookfields Park, Manvers Way, S63 5DR, Manvers Way, Rotherham, United Kingdom
- 01142945026
- sales@route1print.co.uk
- www.route1print.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great resolution to an issue
We had an issue with a mechanical part of an item. Elina sorted the problem out and had a replacement sent out for the next day. Thank you!
15 June 2026
Unprompted review
Reply from Route 1 Print
Hi Rowan,
Thank you for taking the time to leave such a nice review! We always want to make sure any glitches are fixed as quickly as possible, so I'm thrilled the replacement arrived the next day.
Thanks
Elina
Great (and quick) help from Steph in…
Great (and quick) help from Steph in artwork today. Many thanks
22 June 2026
Unprompted review
Reply from Route 1 Print
Hi there!
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Steph
I’d like to give a special mention to…Beth
I’d like to give a special mention to Beth at Route One for being consistently helpful, responsive, and a pleasure to work with. She always goes above and beyond to ensure everything runs smoothly and is quick to assist with any queries or requests.
I’d also like to recognise the rest of the artwork team for their excellent work handling complex design projects. Their attention to detail, professionalism, and ability to deliver high-quality artwork within tight deadlines is impressive. Turnaround times are consistently fast without compromising on quality, making them a reliable and valued partner.
A great team to work with – highly recommended.
17 June 2026
Unprompted review
Reply from Route 1 Print
Hi Jonny,
Thank you so much for taking the time to write such a lovely review! It’s always an absolute pleasure working with you. I'm incredibly proud of our artwork team, and I'll make sure they see your fantastic feedback about their attention to detail. Cheers for the recommendation!
Thanks
Beth
Great example of excellent customer service.
I had an issue with some artwork, which was dealt with quickly and efficiently by Hannah and the artwork team at R1. Impressed with the responsiveness and friendly way they have managed the whole process. Great example of excellent customer service.
12 June 2026
Unprompted review
Reply from Route 1 Print
Hi Mr K. Salisbury,
This is so lovely to read, thank you!
It was an absolute pleasure helping you with your artwork. I'll be sure to pass your kind words on to the rest of the R1 artwork team.
Thanks
Hannah
Bex was really helpful & resolved my…
Bex was really helpful & resolved my issue quickly & efficiently- thanks
10 June 2026
Unprompted review
Reply from Route 1 Print
Hi David,
Thank you so much for the lovely review!
It was an absolute pleasure helping you out, and I'm really glad we got everything sorted quickly for you.
Thanks again!
Bex
Great Service all round and the best…
Great Service all round and the best website for ordering trade print. Always friendly and helpful 10/10👍🏻
9 June 2026
Unprompted review
Reply from Route 1 Print
Hi Jeremy,
10/10....we’ll take that! Thanks for the brilliant feedback. We’ll be sure to pass your kind words on to the whole team.
Thanks for choosing us for your trade print!
Thanks
Sharon
Issues resolved effectively
We had an issue with a delivery going to the wrong address. When R1 was notified, they was reprinted and they arrived the next working day. Unfortunately, there was print errors and the client wanted a refund. Ashley Doughty from R1 was very understanding and very helpful throughout the entire process. Unfortunately, issues can occur but its how they are dealt with that matters. And Ashley further strengthened our relationship with R1 ensuring they are our No.1 supplier and 'go to' company for printed material. The customer service is exceptional which allows us as a reseller to offer the same level of customer service.
9 June 2026
Unprompted review
Reply from Route 1 Print
Hi Peter,
Thank you for taking the time to share your experience.
I'm pleased I was able to help resolve things for you. Your understanding and continued trust in R1 mean a great deal to us. We're committed to providing exceptional service, and it's fantastic to hear that this supports you in delivering the same high standards to your own customers. Thank you for making us your go-to supplier for printed materials.
Thanks
Ashley
Usual quick response from artwork team…
Usual quick response from artwork team and Bex helped me get the PDF correct for print!
10 June 2026
Unprompted review
Reply from Route 1 Print
Hi Simon,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
I had got in a bit of a muddle…
I had got in a bit of a muddle uploading and downloading files, and Bex in the Design office took control, and got everything to work perfectly for me, Thank you very much!
9 June 2026
Unprompted review
Reply from Route 1 Print
Hi Simon,
Thank you so much for your lovely review! I'm really glad I could help get everything sorted for you. We know file uploads can sometimes be a bit tricky, so it was my pleasure to assist and make sure everything was working perfectly. Thanks again for your kind words and for choosing us!
Thanks
Bex
Completely useless now to trade and…
-- In response, not the right response at all. You have consistently caused issues with orders through your own website issues, stock problems and logistical errors. We are entitled to a good service and you have fallen short on every occasion. When this was raised with you, your instant response was to close our account and cancel all ongoing jobs. That's not a rational response by any business means.
Closed our account because we complained about the poor customer service. Customer of 14 years - now entirely banned and blackmailed into returning another customer's job before we can have our own, despite it being four days late.
Completely useless now to trade and otherwise. Every single order has a problem. The point of a trade printer is we leave a job in your hands and you deliver a trade service. Instead, we get constant excuses, late deliveries, problems with website and just a pathetic sorry each time from a script. The worst customer service in the printing industry by far. Absolutely abysmal but more than happy to post us letters every week asking us to visit for a tour?! Out of touch beyond belief.
8 June 2026
Unprompted review
Reply from Route 1 Print
Hi Jacob,
We apologise for the inconvenience caused. As discussed, we are more than happy to complete a full reprint once we have received the item back. In relation to your other order, this was attempted to be delivered by the courier, on time, on the turnaround that it was ordered on. However, the delivery was rejected at the location.
In relation to your account being closed, we value every customer and don't close accounts without good reason. In this instance, the decision followed repeated conduct towards our staff that fell outside what we consider acceptable. Our team has the right to a respectful working environment, and we'll always stand behind them on that.
We appreciate that this isn't the response you were hoping for, but we believe it was the right one.
Thanks
Route1Print
Bex understood my dilemma and artwork…
Bex understood my dilemma and artwork set-up and confirmed how I needed to present for the correct result.
8 June 2026
Unprompted review
Reply from Route 1 Print
Hi Miranda,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
Helpful Steff
Proofing issues probably technology glitches. Steff sorted it straight away after a friendly chat
Thank you
PB
8 June 2026
Unprompted review
Reply from Route 1 Print
Hi Paul,
Thanks for taking the time to leave a 5* review.
If there's anything else you need please just let me know 😄
Steph
Excellent customer service from Bex
Excellent customer service from Bex - very helpful communication
5 June 2026
Unprompted review
Reply from Route 1 Print
Hi Mark,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
My experience with Route1Prinrt is…
My experience with Route1Print is always top-notch! They've never let me down, and I can highly recommend them. Hannah is a joy to work with,
2 June 2026
Unprompted review
Reply from Route 1 Print
Hi there!
Thanks for taking the time to leave a 5* review.
If there's anything else you need please just let me know 😄
Thanks
Hannah
Once again Bex and the R1 Artwork team…
Once again Bex and the R1 Artwork team have come up trumps, helping me to put the finishing touches to my job. Thanks to all involved.
A slight panic over artwork and Bex helped again. If I could give her 6 stars, I would!
1 June 2026
Unprompted review
Reply from Route 1 Print
Hi David,
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Bex
Very helpful advice given by Bex
Very helpful advice given by Bex in an easy to understand way. A pleasure to deal with someone who takes the trouble to ensure the job is right.
28 May 2026
Unprompted review
Reply from Route 1 Print
Hi Alan,
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Bex
I had a print issue with one of my jobs…
I had a print issue with one of my jobs and Elina sorted it all out for me. She was very friendly and helpful throughout the process. And resolved it to my satisfaction without any issues.
Im very grateful for her help and support.
28 May 2026
Unprompted review
Reply from Route 1 Print
Hi Andy,
I’m so glad I could help resolve that print issue for you quickly and to your satisfaction. Mistakes are never ideal, but we always want to make sure the recovery process is completely seamless and stress-free for you. Knowing that you felt well-supported throughout means a lot to me.
Thank you again for choosing us for your print, and please don't hesitate to reach out if you need anything at all on your next order!
Thanks
Elina
Great service from Elina Jakobsone
Elina Jakobsone from the Route 1 Print team was excellent in dealing with my problem.
As usual Route 1 Print were helpful and efficient.
Great customer service
Dave Barham
B&M Print
28 May 2026
Unprompted review
Reply from Route 1 Print
Hi DB,
Thank you so much for taking the time to leave such a lovely review!
It was an absolute pleasure helping you out with your order. We always aim to be as efficient and helpful as possible for our trade partners, so hearing that you consistently receive great customer service from us truly means the world to the whole team.
Thank you for your continued support, and I look forward to looking after you again on your next project!
Thanks
Elina
5-Stars Every Time!
Elina, Emily, Shale, and all at R1P have been offering fantastic support regarding a couple of errant deliveries this work, none of which were R1P's fault. Regardless of where the error lies, R1P always go above and beyond in resolving issues. Thanks again everyone!
21 May 2026
Unprompted review
Reply from Route 1 Print
Hi Edward,
Thank you so much for leaving a 5-star review – it means the world to us! ❤️
If there's anything else I can assist you with, don’t hesitate to reach out. 😊
Thanks
Route1Print
File check
Bex Taylor responded to my query on a piece of artwork that I supplied. She was very clear and detailed in her explanation of the issues that they would have with printing from the file. Very helpful.
20 May 2026
Unprompted review
Reply from Route 1 Print
Hi Barry,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
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