Route 1 Print Reviews 

4,331
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and efficient service, noting that standard orders are processed smoothly and always arrive on time without unnecessary complications. Consumers find the online ordering platform very easy to use and deeply appreciate the reliable support provided by the team throughout the entire process. Some reviewers were not happy with inconsistent product quantities, noting occasional delivery delays and unexpected setbacks with their print shipments. A few customers also mentioned receiving incomplete packages or missing items from deliveries that required extra effort to resolve properly.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and efficient service... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and helpful... See more

Service

Clients share positive opinions on service, noting that staff are consistently helpful and efficient.... See more

Order

Customers had positive experiences with order, praising the super-easy platform and great value for money.... See more

Product

Users describe ambiguous interactions with product, reflecting a split opinion among reviewers. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used the wrong template for a new purchase and had thought to use a local printer to resolve it but sales put me through to the designers (totally different personalities designers, a real can-do atti... See more

Company replied

Rated 5 out of 5 stars

Route 1 are fantastic company to deal with. As a printer & broker, I rely on fast, informed & helpful people when dealing with all aspects of the print process. R1 are by far the best when it comes... See more

Company replied

Rated 5 out of 5 stars

Bex Taylor was incredibly helpful when my artwork wasn’t quite right. She talked me through what needed fixing, gave clear advice, and made the whole process straightforward. The artwork was corrected... See more

Company replied

Rated 5 out of 5 stars

We received an enquiry from a client who was concerned about print quality, which we passed on to Hannah at Route One. She was brilliant—providing a clear, honest explanation along with reassurance... See more

Company replied


Company details

  1. Prints and Signs Store

About Route 1 Print

Information provided by various external sources

Route 1 Print is a trade printer that aims to offer more than just high quality, low-cost print to resellers. We view ourselves as partners with our customers and strive to add value through making the process of buying and selling print simple, stress free and timely while ensuring we do all we can to provide our customers with the right tools to make their business profitable.

Here's is what makes us tick:

  • Instant Online Proofing
  • White Label Packaging
  • Free Delivery
  • 1 hour or less email response times
  • Accessible client support Mon-Fri

Route1Print has been certified to ISO 9001:2008 (Quality Management) & ISO 14001:2004 (Environmental Management)

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,331)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service as always

Great customer service as always, Beth was super helpful in getting artwork reviewed and into production! Highly recommended company!

20 July 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Paul,

Thanks for the lovely feedback it's very much appreciated, I'm glad I could help

Beth 🙂

Rated 5 out of 5 stars

Always amazing customer service they…

Always amazing customer service they have never let me down. Bex helped today and was 100% as always

16 July 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Sarah,

Thanks for the lovely feedback it's very much appreciated, glad I could help 🙂

Bex

Rated 5 out of 5 stars

I'm a little clueless when it comes to…

I'm a little clueless when it comes to commercial print and unfortunately I made an error and approved artwork, which was incorrect, whilst nothing could be done on that, my reorder required an edit and Bex was so helpful, she talked me through all i needed to do, she was so patient and made my headache disappear, thank you to her!

13 July 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Sally,

Thanks so much for the feedback, I'm happy I could help and make sure everything was set up correctly for you 🙂

Bex

Rated 5 out of 5 stars

After requiring a range of products for…

After requiring a range of products for customer events, all I can say is that Route 1 Print offers fantastic prices, great customer service and excellent quality. Perfection personified.

9 July 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Joseph,

Thanks for the lovely feedback, it's really appreciated and we'll pass this on to the team 🙂

Route1Print Team

Rated 5 out of 5 stars

We had a few queries with our artwork…

We had a few queries with our artwork for presentation folders and Bex assisted in sorting everything out, extremely helpful!

9 July 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi, thanks for the lovely feedback, I'm always happy to help where I can 🙂

Bex

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, very rare issues but if there is any they are resolved in no time, Steph is very helpful and professional.

7 July 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Robert,

Thanks for the lovely feedback for myself and everyone, it's lovely to read and I'll be sure to pass this on 🙂

Steph

Rated 5 out of 5 stars

5* customer service

The service and quality of work are always 5* at Route1Print - what make them stand out is the customer service - thanks to Hannah, always very helpful

3 July 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Paul,

Thanks for the lovely feedback and the shout out, I'm happy we could help, you know where we are if you need anything else

Hannah

Rated 5 out of 5 stars

Bex was very knowledgable and helpful

Bex was very knowledgable and helpful. Gave me some information I wasn't aware of regarding the artwork setup. I have used Route1print for some time now, and their service is excellent.

2 July 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Ken,

Thanks so much for the feedback and the mention, I'm happy we could help and avoid any issues from happening. Thanks so much for the mention too 🙂

Bex

Rated 5 out of 5 stars

Always a great experience

Always a great experience, print is great quality. Becky has always gone out of her way to help and Bex has helped with with several artworks and always quick to help and explains everything really well 😊

2 July 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Amelia,

Thanks so much for the feedback regarding the great quality prints. I'm glad I could help out and more than happy to do it again if the need arises 🙂

Bex

Rated 5 out of 5 stars

Excellent service again from the studio…

Excellent service again from the studio team (Beth, Steph and Bex) - all of them were exceptionally helpful with a template problem I had, ensured that I was using the correct templates and that the fold lines on my artwork would be in the correct places. Great communication and a pleasure to deal with!

1 July 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi,

Thanks for the feedback and we're happy we could support where it was needed. It was also a pleasure to deal with you too 🙂

Beth, Steph & Bex

Rated 5 out of 5 stars

Route 1 Print - excellent as always!

Route 1 Print, produce excellent quality items, ordering is easy and quick unless you are a numpty like me and order the wrong thing! Then you get to deal with the extremely efficient and helpful customer service team, like Bex, who helped me with my dilemma today.
Always a pleasure using this company! Thank you!

29 June 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Lorraine,

This totally made my day, thank you! I'm glad we could get that sorted out fast so you can get back to enjoying your excellent quality prints.

Thanks for the fantastic shout-out! 💖
Bex

Rated 5 out of 5 stars

I have been using R1P for many years…

I have been using R1P for many years now and they are fantastic. Quick to help and always on point with products. Huge shout out to Steph who recently helped me out over the weekend with an order that had been ordered incorrectly. Sorting it out for me and my client quickly

28 June 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Joe,

Thank you so much for the brilliant review! I’m just so glad I could jump in over the weekend and get that order sorted out quickly for you and your client.

We love having you as a loyal partner after all these years.

Thanks for the massive shout-out 😊
Steph

Rated 5 out of 5 stars

Great company to deal with

I have been dealing with Route 1 Print for quite a number of years and always found them reliable and well priced. Orders are dispatched on time and the staff are always pleasant and helpful whether on the phone or by email. My account manager David is very attentive and keeps in regular contact with me, updating me with any new products or services. I had an artwork issue recently which was my own fault and Bex Taylor in the artwork team was extremely pleasant and helpful, getting my issue resolved very quickly. Top marks!

25 June 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Paul,

Thank you so much for the fantastic review! It was an absolute pleasure helping you get that artwork sorted out quickly. David and the rest of the team will be delighted to read your kind words about our service over the years. Thanks for the top marks!

Bex

Rated 5 out of 5 stars

Always extremely helpful and Precise…

Always extremely helpful and Precise advice

25 June 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Gregory,

Thank you so much for leaving a 5-star review – it means the world to us! ❤️

If there's anything else I can assist you with, don’t hesitate to reach out. 😊

Thanks
Sharon

Rated 5 out of 5 stars

Excellent customer care and quality products

Been printing with R1 for about a year and I’m consistently impressed with both their quality products, as well as the customer sales and studio teams. Both teams are friendly, efficient and helpful. Plus they know the products and processes inside out! Special mention to Beth in the studio, as well as Emily, Elina and Ophelia in customer service. Just a delight to deal with!

24 June 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi there!

Thank you so much for this amazing review!

Being your print partner for the past year has been an absolute pleasure. Beth, Emily, Elina, and Ophelia are all over the moon to receive their special mentions! 💕 We’re proud to have a team that knows our processes inside out, and we look forward to handling many more orders for you.

Thanks
Sharon

Rated 5 out of 5 stars

Printing Issue Help

I had issues with my PDF, and Beth was really helpful and quick getting back to me. She did two separate manual proofs for me to make sure the artwork would print right. Really helpful, thank you!

22 June 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Maeve,

Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!

If there's anything else you need please just let me know 😊

Thanks
Beth

Rated 5 out of 5 stars

Steph read the message

Steph read the message, understood the message and got it right first time :-)

23 June 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Simon,

Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️

If there's anything else you need please just let me know.

Thanks
Steph

Rated 5 out of 5 stars

Great resolution to an issue

We had an issue with a mechanical part of an item. Elina sorted the problem out and had a replacement sent out for the next day. Thank you!

15 June 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi Rowan,

Thank you for taking the time to leave such a nice review! We always want to make sure any glitches are fixed as quickly as possible, so I'm thrilled the replacement arrived the next day.

Thanks
Elina

Rated 5 out of 5 stars

Great (and quick) help from Steph in…

Great (and quick) help from Steph in artwork today. Many thanks

22 June 2026
Unprompted review
Route 1 Print logo

Reply from Route 1 Print

Hi there!

Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️

If there's anything else you need please just let me know.

Thanks
Steph

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