Used the wrong template for a new purchase and had thought to use a local printer to resolve it but sales put me through to the designers (totally different personalities designers, a real can-do atti... See more
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Review summary
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What people talk about most
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Route 1 are fantastic company to deal with. As a printer & broker, I rely on fast, informed & helpful people when dealing with all aspects of the print process. R1 are by far the best when it comes... See more
Company replied
Bex Taylor was incredibly helpful when my artwork wasn’t quite right. She talked me through what needed fixing, gave clear advice, and made the whole process straightforward. The artwork was corrected... See more
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We received an enquiry from a client who was concerned about print quality, which we passed on to Hannah at Route One. She was brilliant—providing a clear, honest explanation along with reassurance... See more
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Company details
About Route 1 Print
Information provided by various external sources
Route 1 Print is a trade printer that aims to offer more than just high quality, low-cost print to resellers. We view ourselves as partners with our customers and strive to add value through making the process of buying and selling print simple, stress free and timely while ensuring we do all we can to provide our customers with the right tools to make their business profitable.
Here's is what makes us tick:
- Instant Online Proofing
- White Label Packaging
- Free Delivery
- 1 hour or less email response times
- Accessible client support Mon-Fri
Route1Print has been certified to ISO 9001:2008 (Quality Management) & ISO 14001:2004 (Environmental Management)
Written by the company
Contact info
Unit A Brookfields Park, Manvers Way, S63 5DR, Manvers Way, Rotherham, United Kingdom
- 01142945026
- sales@route1print.co.uk
- www.route1print.co.uk
4.7
Excellent
4K reviews
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Replied to 75% of negative reviews
Typically replies within 48 hours
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Standards have really went down hill
Standards have really went down hill, I have been using route1 for around 10 years they used to be my go to but have since went elsewhere. I get constant letters and emails to comeback.
Every single order I place now gets delayed there’s absolute no point placing any next day upgraded orders etc, you only get told on the day of the delay and it’s always down to new
Machines or factory upgrades.
I feel really let down, seems to be a real problem at route1 , they do not feel set up for trade print anymore.
20 May 2026
Unprompted review
Reply from Route 1 Print
Hi Gavin,
Thank you for taking the time to write this, even though it is incredibly disappointing for me to read. Having you as a partner for around 10 years means a lot to us, and hearing that we have lost your trust and your business is something I take very seriously.
You are entirely right to call us out on this. When we invest in new machinery or factory upgrades, it is meant to improve our service for our trade clients, not disrupt it. Hearing that this has caused repeated delays on your upgraded orders is completely unacceptable, and I completely understand why you feel let down. Trade print relies on reliability, and we have clearly missed the mark for you recently.
I want to look into your account history properly to see exactly where these bottlenecks happened on your recent orders.
Could you please reach out to me directly at sales@route1print.co.uk? I would really appreciate the opportunity to look into this for you personally and see how we can make amends.
Thank you again for your 10 years of loyalty, and for holding us to the standard you deserve.
Thanks,
Tom
Excellent service all round
From start to finish the CS is great, and the product quality and turnaround too. There was an issue where the courier damaged the packaging, however a re-print was quickly depsatched that caused minimum delay. The job had actually been despatched early, so even with the re-print and re-delivery the job still arrived on time. Both Emily and Ophelia who assisted with this did exactly as they promised, and called back with updates and ultimately solved the problem. I would highly recommend Route 1 to anybody in the trade.
11 May 2026
Unprompted review
Reply from Route 1 Print
Hi Robin,
Thank you so much for this amazing feedback! It was an absolute pleasure looking after you and getting this sorted.
We know how frustrating it is when a courier handles a parcel roughly, but because the production team got the original job out ahead of schedule, we had that vital extra bit of time to play with! We always try to treat your clients' deadlines as if they were our own, so we're thrilled that the reprint still made it to you on time.
Thank you for the wonderful recommendation. It means the world to the whole team here and to us. We look forward to working with you on the next project!
Thanks
Emily & Ophelia
Good customer service by Beth.
13 May 2026
Unprompted review
Reply from Route 1 Print
Hi Keith,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Beth
Thank you Steph
I was having great difficulty getting my artwork sorted out for a very tight deadline. Steph kindly assisted me and sorted it out.
She listened to my issues and had a can do attitude and kept me informed of what she had noticed and then corrected.
14 May 2026
Unprompted review
Reply from Route 1 Print
Hi Bach,
Thank you so much for the kind words! I’m so glad I could step in and help take the stress out of that tight deadline for you.
Artwork can be tricky, but once we identified those small issues, I wanted to make sure they were corrected immediately so your order could stay on track. Keeping you informed throughout the process is always a priority for me, as I know how important that peace of mind is!
If you ever have a tight turnaround or a tricky file again, don't hesitate to reach out!
Thanks
Steph
Good job by Steph in the artwork team
13 May 2026
Unprompted review
Reply from Route 1 Print
Hi Simon,
Thanks for taking the time to leave a 5* review.
If there's anything else you need please just let me know 😄
Thanks
Steph
Super quick at responding when things don't go as planned
I was having issues uploading a file so I initiated a chat. I had a super quick response saying to email the artwork. Again I had a really quick response via email from Bex Taylor who was extremely helpful! Thanks Bex :)
13 May 2026
Unprompted review
Reply from Route 1 Print
Hi Mark,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
Very Happy with Hannahs support and…
Very Happy with Hannahs support and quick responses to getting artwork to print, thank you.
7 May 2026
Unprompted review
Reply from Route 1 Print
Hi there!
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Hannah
I contacted the artwork department…
I contacted the artwork department recently when I had questions regarding my artwork files and how to submit them. The team, and Hannah in particular responded very quickly to my emails checking my artwork files and soon put my mind at rest to the concerns I was having.
8 May 2026
Unprompted review
Reply from Route 1 Print
Hi Gary,
Thank you so much for taking the time to leave such a kind review. It was a pleasure helping you get those files ready!
I know how stressful it can be when you aren't 100% sure if a file is "press-ready," so I’m really glad I could jump in quickly to put your mind at rest. My goal is always to make the technical side of printing as smooth as possible so you can focus on the creative part.
I hope the finished print looks fantastic! If you ever have questions about a future project, the team and I are always here to help.
Thanks
Hannah
First time ordering irregular shaped…
First time ordering irregular shaped labels from Route1Print, wasn't sure how to prepare artwork and wasn't sure about the proof they supplied.
Hannah was a great help and talked me throw the process, also send the proof in another format that was easier for me to undrstand.
Thanks Hannah, you're a star!!
5 May 2026
Unprompted review
Reply from Route 1 Print
Hi Michael,
Thank you so much for the lovely review; you’ve made my day!
I’m so glad I could help clear up the confusion with those irregular-shaped labels. Artwork prep for custom shapes can be a bit of a maze the first time around, so I’m happy that sending the proof in a different format made things easier for you to visualise.
I can't wait to see how the final labels turned out! If you ever need a hand with a tricky file again, you know where I am.
Thanks
Hannah
Hannah has been great with her swift…
Hannah has been great with her swift reply and very clear as to what she needed from me.
She's a credit to Route1.
7 May 2026
Unprompted review
Reply from Route 1 Print
Hi KD!
Thanks for taking the time to leave a 5* review.
If there's anything else you need please just let me know 😄
Thanks
Hannah
The artwork team were able to help me…
The artwork team were able to help me with the upload & proofing of a complex file & returned a proof in good time. Usual prompt effecient service.
6 May 2026
Unprompted review
Reply from Route 1 Print
Hi there!
Thank you so much for leaving a 5-star review – it means the world to us! ❤️
If there's anything else I can assist you with, don’t hesitate to reach out. 😊
Thanks
Sharon
Had a technical issue with some artwork…
Had a technical issue with some artwork and it was resolved by Hannah.
6 May 2026
Unprompted review
Reply from Route 1 Print
Hi Gary,
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Hannah
There was a problem with the production…
There was a problem with the production of my print order but, after speaking to Ashley Doughty, she sorted out the problem in a friendly and professional manner.
1 May 2026
Unprompted review
Reply from Route 1 Print
Hi James,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Ashley
Good follow up support
Often with complicated orders you need a bit of safety and reassurance that your work is being assessed and looked after. The guys in the Artwork team are excellent, particularly Hannah in this instance.
1 May 2026
Unprompted review
Reply from Route 1 Print
Hi Neil,
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Hannah
Being helpful
30 April 2026
Unprompted review
Reply from Route 1 Print
Hi Nigel,
Thank you so much for leaving a 5-star review – it means the world to us! ❤️
If there's anything else I can assist you with, don’t hesitate to reach out. 😊
Thanks
Sharon
Professional and efficient print company
We received an enquiry from a client who was concerned about print quality, which we passed on to Hannah at Route One. She was brilliant—providing a clear, honest explanation along with reassurance about how the print would be handled. Thanks to her support, we were able to advise our client confidently and professionally.
We’ve been using Route One for years for all our printing needs and will certainly continue to do so. Highly recommended.
28 April 2026
Unprompted review
Reply from Route 1 Print
Hi Daniela,
Thank you so much for such a kind and detailed review.
I’m so glad I could help you navigate that conversation with your client. Providing that "behind-the-scenes" technical clarity is exactly what we're here for, so it's great to hear it gave you the confidence to advise them professionally.
Knowing that you’ve trusted us with your printing for years really means a lot to us. We love having you as a long-term partner!
I'm always here if you need a hand with anything else.
Thanks
Hannah
Top company to work with particularly…
Top company to work with particularly as we are trade business and under constant deadlines. Customer service is excellent and all the artwork team are super helpful. Especially Bex who has quickly turned several client artwork issues into solutions quickly and effectively
27 April 2026
Unprompted review
Reply from Route 1 Print
Hi Stephen!
Thank you so much for the glowing review!
It’s always a pleasure working with you. I know how high the stakes are when you’re managing trade deadlines, so I’m just glad I could help turn those artwork headaches into solutions for your clients.
We love supporting your business, and the whole team (Studio included!) really appreciates the shout-out.
Looking forward to the next one!
Thanks
Bex
A Huge Thank You to Bex.
Bex Taylor was exemplary in answering my print related questions, as so were all the staff at Route1 Print.
24 April 2026
Unprompted review
Reply from Route 1 Print
Hi there!
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Bex
Always been happy with the service I…
Always been happy with the service I get. Even more so today as i required a manual proof which was turned around in record time. Thank you Route1.
24 April 2026
Unprompted review
Reply from Route 1 Print
Hi there!
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Sharon
Friendly experienced staff
Friendly experienced staff. Knowledgeable and a good range of products
24 April 2026
Unprompted review
Reply from Route 1 Print
Hi MBE Cheltenham,
Thank you so much for leaving a 5-star review – it means the world to us! ❤️
If there's anything else I can assist you with, don’t hesitate to reach out. 😊
Thanks
Sharon
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