Rolec Services Ltd Reviews 1,490

The customer service from this company is first class. I have been having difficulty setting schedule charging from my rolec evo wall charger. Fitted by a friend electrician not by the company.
This resulted in two phone calls to customer service getting advice and help commissioning the unit. Lukasz Wozniak was amazing. No question phased him and his in depth knowledge of the unit and app second to none. Unit now works perfectly without having to stay up until 0030hrs for cheap rate charging.

Response was quick, accurate and resolved an issue I was struggling with easily - I wish I had called earlier

I dont normally do reviews but this service cant go unnoticed.
Hope its ok to use his name but Adrian couldn't do anymore than he did, fantastic support from him, spent forever on the phone with me and nothing was to much for him, stayed with me until everything was working great. Even to the point my phone died on me and he called me back the following day , 5 stars all day long. Thankyou Adrian 👍

Adrian was incredible help! Contacted me quickly and helped me with every aspect of the set up. Really understanding and patient with me, and couldn’t have done anymore!!

Quick service and fix, thanks. LED light gone on charging point.

Ellie and the Technical Team were really helpful in providing support for our business. Thanks guys.

Excellent service received from Adrian Kasica in resolving a technical query on a Saturday.

Customer service is very good. I had a phone conversation with Adrian and he was very helpful, honest and seems knowledgeable.
At the moment, I feel good about the service. I haven’t install the ev charger. Once it installed then I will update again about the after sell service. So far feel confidence on this company.

Helpful, proactive approach and very clear explanations. Good follow up too. Very polite!

Piotr was quick to respond, polite & thorough - & it wasn't even a Rolec problem but my car's!
So many thanks for a reassuringly good service.

The engineer who came out was on time and efficient. He changed the motherboard and we were back up and running within the hour.
Ellie from Rolec was great she helped with the technical side of the website to make sure the new serial numbers were all set up properly. Thanks you.

Ellie is a star and is always cheery, helpful and solves the problem.

Very responsive and easy to deal with....
First class service..!!

Really great help from Lukas, talked us through the EV charger app and even turned the brightness of the charger light down from wherever he was. Helpful guy, friendly response.

technicalsupport@rolec where absolutely fantastic! Tried remote diagnostics, equipment failure. Total ownership, job booked 24th Dec. Pedestal charger repaired, serviced and commissioned 7th Jan. That's service!

This company is a con. After many phone calls to get my EV charger started, I'm basically being told that I need to fork out £400 for a unit that has never been used and was installed for a new flat development. This should be a plug in an go unit where I just plug the car in and charge. Unit has never been used since we bought the flat, and having been told to join the app and charge which didn't work, I am now stuck. I was advised by Shawn that an engineer needs to come out. No call out reference, no mention of charges, and no mention of warranty for this unit. After many calls and being on hold for hours trying to get through, an engineer came out. I asked about costs and in total this could cost me £400 with call out fees and a new communication board. What a con!! Just rang again to clarify and I've been told that this was discussed on the phone previously (which is not true) and if I don't do this work the unit will be redundant, which sounds like a threat. This company is disgusting and should be reported. Communication is dreadful. I can complain to the complaints department but I've been advised by Rolec that I probably won't get anywhere. It's just not fair a company can treat you like this.

Adrian helped us get to a great solution despite timing and conditions making it difficult.

I think we actually had 5 conversations as a consequence of my movements and availability but he persevered, solved the issue and provides a more robust outcome.

Lukasz was very knowledgeable on the issues and was patient to hear my questions and offered useful information.
He was professional

I was kept informed of the repair timeline at all times. Adrian was extremely helpful and managed to get my issue resolved as a matter of of urgency just a few days before Christmas. This was very much appreciated.

It would appear like many others I took an instant dislike to my recently installed Rolec Evo when as soon as it was powered up I realised I was going to have to live with a constantly flashing bright blue light when it was in standby mode.

I just couldn't understand logic, it seemed unnecessarily bright and I couldn't think of another electrical appliance were the standby light flashed, surely a flashing light indicates a fault!

Now in fairness I contacted Rolec technical support and they were excellent. They came back to me straight away and were very understanding with the complaint, it would appear they've had countless other calls reporting the same issue.

They were able to dim the brightness of the light which has definitely helped and I am told are actively working on a future update of the user app to allow customers more control over the indicator display.

In all other respects the charger is excellent, it looks good, the installation was straight forward and the functionality offers all the facilities of the competition.

Hopefully Rolec will address the flashing blue light issue soon and they will then have a lot of happy customers.