Rolec Services Ltd Reviews 1,490

Had an issue configuring for plug and play contacted ROLEC technical support by email, was called by Lukasz Wozniak to assist.
Unit was successfully configured remotely after following some instructions, unit fully tested by Lukasz and now operational as we required.
Took about 30mins to complete from start to finish.

I had an unusual request and Lukasz Wozniak from technical support was so helpful! Thank you! 10/10

Great service, quick support.

Ellie was really helpful with setting up the RFID cards for our new Rolec EV charger. She explained the process carefully and got everything sorted out really quickly.

Great Friendly Service. Lukasz was fantastic. He walked me through each step of charging as well as explaining the Ev charging Station per section.
He even gave me valuable advice on settings on my Car, I.e. Time Zones that affect charging start times.
Thank you Lukasz!

RTR engineer was excellent. On time, diagnosed and resolved all issues.
Only concern is this si teh 3rd time teh PCB has burnt out and we are concerned that it may be a parts quality issue. It only happens on the newer ROLEC charging units, not the older ones.

Great service and great response. Many thanks

Piotr is an out and out hero, problem solved in under 10 minutes.

A polite and informative man with the name Lukasz Wozniak was quick to answer all my questions so that I could get the charger up and running. I really appreciate how fast you were able to reply and how serious you are running the customer service.

Happy with people I dealt with.Shaun and MissWozniak very efficient.The engineers Paul and Harry nice guys.On negative side took 40 minutes to get through to office.Also unit was only two years old when it stopped working.Overall would still recommend company because they earned my trust.

Ella is always a pleasure to deal with.
Rapid response to quote requests, and very professional.
Thank you for all your support Ella

Excellent customer support, Adrian was especially helpful in resolving my issue

Very prompt and good service explained everything and sorte out problem

We worked with the Rolec support team to migrate an existing Rolec EV charger at a large hospitality venue onto the VoltShare OCPP platform, and the experience was genuinely excellent.

Laura, Martin, and Gary were fantastic. Fast to respond, clear with instructions, and proactive in helping us troubleshoot anything we needed. Their support and guidance made the transition feel straightforward and stress free.

A huge thank you to the Rolec team from everyone at VoltShare for being so collaborative, professional, and easy to work with.

spoke with Lukasz, very helpful, and explained everything I needed to know

We have had these charges since 2023 & they have never worked correctly but some how having Eliie take a look they now seem to be working perfectly.
We have tried so many different avenues but no one seemed to be able to help. Ellie took our call on Friday & worked her magic.

ELLA LOFTHOUSE was brilliant, great company to deal with!

Absolutely shocking aftersales support. Trying to get hold of anybody or get them out to a charger when its faulty is near impossible! Slow to react, or even acknowledge any reported faults! I'm still waiting for somebody to contact me back about a work place charger issue we reported nearly 2 weeks ago!