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Review summary

Created with AI, based on recent reviews

Evaluating 1,876 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the user experience, citing issues like unreasonable lag, frequent technical issues, and the removal of beloved classic avatars. People also reported problems with the product itself, such as technical problems leading to purchased items becoming unavailable after updates and gift cards not working. The app was frequently criticized for chat restrictions, age verification issues, and general instability. Customer service was a major point of contention, with many finding it unhelpful, unresponsive, and feeling like they were interacting with robots. Social media interactions also reflected a negative sentiment, with users expressing frustration over updates and a perceived lack of community listening. However, some customers mentioned that despite the issues, they still found some games enjoyable and appreciated the platform's continuous updates and availability on both mobile and PC. A few people also reported positive experiences with customer support, stating that their issues were resolved and items were recovered.

What people talk about most

User experience

Users describe negative interactions with the user experience. Many reviewers express frustration with the... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Consumers express significant dissatisfaction with the app. Many reviewers report that recent updates have... See more

Customer service

Reviewers express strong dissatisfaction with customer service, frequently describing it as unhelpful and... See more

Social media

Clients express significant dissatisfaction with the social media aspects of the platform. Many reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I've played this wonderful game for 7 years, but I have been having trouble with reporting players who are disobeying the community rules and regulations. Including ones that use paid scripting (or ex... See more

Rated 1 out of 5 stars

My daughter received a Roblox gift card from her grandmother for her birthday. We scraped off the film over the code and tried to use it and Roblox stated it was previously used. We never used it befo... See more

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

TERRIBLE!!

new chat system, age verification, can't talk to friends, can't talk to anyone, summary, predator protecting, and use of ai all what makes roblox lose all creativity and millions of players i'm switching to polytoria plus, please just listen to players

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Automated bot support that protects…

Automated bot support that protects scammers, not players.
Roblox support is a joke. My account was hacked and even though I provided logs showing an unauthorized login from a foreign IP and identified the thief's alt account, the support team refuses to help. They only send scripted bot replies that don't address the evidence. I have lost items and money, and they won't even escalate the case to a human supervisor. Truly the worst customer service I have ever experienced in the gaming industry. Avoid if you value your time and money.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much for helping my child…

Thank you so much for helping my child get her items back. My daughter was hacked two days in a row weeks ago, we reported many times and asked other Roblox users to report the hackers who stole all of my child's special and rare virtual pets. Now my daughter is happy, we are so happy. Thanks so much. One hacker was Ukrainian pretending to be Russian as their language is so similar.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Hacked since Nov 2025, support ignores IP log proof

My account "zabivnoy_yaroslav" has been hacked and stolen since November 2025. I've contacted Roblox Support many times (ticket #169248855) and provided proof: the city where I played for years (Petrozavodsk, Russia), old passwords, device history. I asked them to check their own IP logs — years of logins from my city, then a sudden change. They ignore all evidence and send the same template reply. Please Roblox, escalate my case and check the logs properly.

14 May 2026
Unprompted review
Rated 4 out of 5 stars

I’ve been using Roblox for over 2…

I’ve been using Roblox for over 2 years, mainly to play with friends, communicate, and find new interesting games. Over time I’ve explored a lot of different modes, customized my avatar, and built up a small collection of items. I like that there is alwayo something new to try, and the regular updates help keep the platform active. It is also convenient that I can use it on both mobile and PC. The only things that bother me are that many of the better items require Robux, and some games can be laggy or poorly optimized.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

well lets talk about how roblox is…

well lets talk about how roblox is downgrading itself, the face check is bad becuse it barely puts you in the right category (20 yo man getting put in 16-18 category) so theyre really bad and i would stp playing roblox if i wasnt a youtuber

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Stay Away! A serious federal investigation needs to be done into this company. cesspit

One of the lousiest sorry excuses of a company.
Been on Roblox myself for at least 14 years. But it is a game i will never let my nieces or nephews play.
Horrid, absolutely horrid moderation or customer service once they have your money that's it, don't expect anything to be accurate since its ran by Ai slop.
Pure greed. Do not let your children scan their face on this app, that data will be stolen or sold.

I can write a whole book on everything wrong from consistent predators, to their "chief safety officer" being caught playing and collecting badges in inappropriate games instead of banning them.

Disgusting excuse of a company. A federal investigation needs to be done into this cesspit and they need to be dissolved asap.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Description of roblox

Ok,let me explain this without it being 20 minutes long. Bad updates. Promoting ai as a way to make games, destroying creativity but also the games made without it,to the point where old games will disappear. Age check groups being innacurate. Pedos that they won't get rid of. Ai system innacurately banning avatars. Removing chat with certain groups (9-12 can't chat to 13-15).There's more but I think my point is made.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Roblox on a downward spiral currently

Roblox's sweeping negative updates are fracturing the entire player base and jeapordizing user safety. Of course the most extreme example of this is the age check verification updates that forces children to scan their faces in order to access basic chat functions that should be the standard in an online platform like this.

I get safety is important but this is not the way to do it. This same company recently suffered a massive data breach and this is their idea of what to do next? No thanks. It is not a surprise their player base has dropped in half within the last couple of months and their stock has plummeted.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

AGE CHECK

Me and my sister can't even play together because of the age thing. If I could I would sue them - Angry kid.

10 May 2026
Unprompted review

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