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Review summary

Created with AI, based on recent reviews

Evaluating 1,876 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the user experience, citing issues like unreasonable lag, frequent technical issues, and the removal of beloved classic avatars. People also reported problems with the product itself, such as technical problems leading to purchased items becoming unavailable after updates and gift cards not working. The app was frequently criticized for chat restrictions, age verification issues, and general instability. Customer service was a major point of contention, with many finding it unhelpful, unresponsive, and feeling like they were interacting with robots. Social media interactions also reflected a negative sentiment, with users expressing frustration over updates and a perceived lack of community listening. However, some customers mentioned that despite the issues, they still found some games enjoyable and appreciated the platform's continuous updates and availability on both mobile and PC. A few people also reported positive experiences with customer support, stating that their issues were resolved and items were recovered.

What people talk about most

User experience

Users describe negative interactions with the user experience. Many reviewers express frustration with the... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Consumers express significant dissatisfaction with the app. Many reviewers report that recent updates have... See more

Customer service

Reviewers express strong dissatisfaction with customer service, frequently describing it as unhelpful and... See more

Social media

Clients express significant dissatisfaction with the social media aspects of the platform. Many reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I've played this wonderful game for 7 years, but I have been having trouble with reporting players who are disobeying the community rules and regulations. Including ones that use paid scripting (or ex... See more

Rated 1 out of 5 stars

My daughter received a Roblox gift card from her grandmother for her birthday. We scraped off the film over the code and tried to use it and Roblox stated it was previously used. We never used it befo... See more

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

This game needs to be 100% removed…

This game needs to be 100% removed because of all the sexual predators that get on this game to lure kids or make sexual remarks to children. Obviously no one monitors this game or none of this would be going on or the company doesn't care. I did a ride along with the Law Enforcement and I heard a call that no parent wants to hear. A 10 year old calling the Police because they are playing Roblox and an Adult was talking dirty to the child. If the company can't put a stop to this going on then they need to remove the game. This is how children end up missing or even rapped.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

predators are evereywhere

there is a reason my parents banned this game after a message showed up on my brothers laptop (not writing it here for obvious reasons) but when we tried to message them all they did was ban are Roblox account do not recomend

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Roblox trashed itself

Roblox was fun at first, but it eventually watered down into a money grabbing platform. Mainly due to the investors and monetization, and as well as the moderation. Now, it's not really a social platform, features are added that the community doesn't want. Games have to work around stuff because of Roblox changes. Roblox decides to limit playing, where you have to be an age to play a game. My friend who is old enough, but set their Roblox account at a younger age is unable to play most games on the platform due to age rating. Limiting most, 60-70% games on the platform, especially the good ones.

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Robux and redeeming issues

For my birthday I got given a £10 roblox voucher so I followed the instructions and redeemed the Robux but it didn't come through to my account so we emailed roblox asking them what happens and they said it went to an alternate account but I don't have any other accounts we emailed them some more and they said that they couldnt do anything or give us any more info on where the Robux have gone...
So roblox took £10 and I have no Robux

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is dumb and stupid

Roblox is dumb and stupid, and lazy. What is going on with this app nowadays??? Roblox has updates every 5 seconds, they ban people trying to protect kids from predators, their chat is *** these days, and people get banned for no reason. Roblox used to be actually entertaining, but now, brainrot kids are taking over. They removed many things, and they ban people protecting kids. Roblox used to be good, now they are CORRUPT!! Roblox needs to fix its issues and unban people protecting kids!!! NOW!!! FREE SCHLEP!!!

7 May 2026
Unprompted review
Rated 1 out of 5 stars

i hate roblox

i forgot how to not be mad at updates for this game this is absolute trashy garbage with trash and some garbage

7 May 2026
Unprompted review
Rated 1 out of 5 stars

been playing for 2 years everything…

been playing for 2 years everything just goes down hill ROBLOX keeps making terrible updates that went with a security breach etc. my accounts password has been in data breach's multipole times and ROBLOX wont let me change it website is riddled with ads to much drama 99 percent of the devs are disguisting people the list just goes on

7 May 2026
Unprompted review
Rated 1 out of 5 stars

I was wrongfully banned for simply…

I was wrongfully banned for simply saying "Welcome" (hg) in-game. My appeal was reviewed and officially APPROVED by Moderator Kate (Ticket: 168635818). She admitted the mistake and lifted the ban.
However, due to a technical bug in Roblox's system, my account is STILL restricted and I cannot play for 5 days. I have contacted support multiple times, but they only send automated bot responses instead of fixing their own technical error.
A billion-dollar company is failing to fix a simple technical mistake, leaving a 13-year-old player unfairly blocked despite being proven innocent. This is a total lack of respect for players and a failure of customer support.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

just terrible

roblox is terrible with its garbage ai moderation and ai coding everything for them it literally just breaks everything. every time you open roblox and theres a new update available, you are GUARENTEED to have game breaking issues be introduced in that update. and they protect pedophile rapists

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Really.rubbish!

Really.rubbish!!
My kid got banned for a word like
I wanna run away!
Wtf???
There is a lot rude people,playing whit others whit out prove of same age..
I am shocked about this game...

4 May 2026
Unprompted review
Rated 1 out of 5 stars

I miss the old...

When I had Roblox, it was fun, I made friends, and had alot of stuff. But now? Age check, that means I CANT MAKE FRIENDS BY SAYING HELLO!!!

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Wanting credit/debit cards for all…

Wanting credit/debit cards for all subscriptions now, no longer accepting gift cards for payments.

This is majorly used by children, untill this is reverted back to accepting gift cards as payments.
I hope enough people nolonger subscribe and it forces them to make this u turn.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is a utter waste of time

This site is the worst site for gaming. Not only is their ceo and anyone up top progressivly making the game worse they don't have a clue at what they're doing in terms of making it a quality experience. Their servers are so awful, you can join a game and play for 5-10 minutes before getting disconnected, it could be any game, good or bad wifi, it'll always disconnect you cause they can't produce any quality servers. Everyone is tired of this garbadge, they don't listen to the community. It's why they have such a low rating on any platform, it's cause it's just a offshore site that encourages pedophilia.

30 April 2026
Unprompted review

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