Website browsing was a breeze, shipping information provided was on point and sent often, it arrived very quickly, and the product is absolutely gorgeous. Only reason for one star taken away is pricin... See more
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Review summary
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Reviews shaping this summary
Designs are beautiful and the quality of the garments is great. The only downside is that they’re definitely designed for tall/taller people than me, so it’s harder to envision how an item will look a... See more
Company replied
I never heard of rixo dresses before. With being petite i find it ploblem getting a nice outfit for a special occasion. I wasn't disappointed my dress is gorgeous, I've had so many compliments. It's s... See more
Company replied
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
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Company details
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I bought the Camellia floral dress
I bought the Camellia floral dress in pink. Beautiful dress, flowing light silk material. The 16 I chose was a little bit big, which is my fault as the idea the dresses are on the small side.
The delivery was amazing, I ordered in the morning and it was delivered the next day. Really pleased with my purchase. I would definitely buy again, but I would go into a shop and try on the various styles.
24 June 2026
Reply from RIXO
Dear Lynne,
Thank you so much for your lovely review! We're so pleased to hear you love your Camellia Floral dress, it's such a beautiful style, and we're delighted you're happy with the flowing silk and the overall look.
It's also wonderful to hear your order arrived so quickly. We know how exciting it is to receive a new purchase, so we're glad the delivery lived up to expectations.
Thank you as well for sharing your thoughts on sizing. We completely understand that different styles can fit slightly differently, and visiting one of our stores to try on a few styles is a great way to find your perfect fit.
We really appreciate you taking the time to share your experience and are so happy to hear you'd shop with us again.
Kindest,
RIXO
Shocking customer service
Shocking customer service. I ordered the miray gold earrings and they were faulty with bent posts. They weren’t wrapped properly just rattling around in tissue in a huge box. I sent them back as they were faulty got a 15 percent discount code and managed to get my returns postage paid. I reordered with the discount code and they sent me back the same pair albeit in different coloured tissue paper! Absolute joke of a company. I then had to send back a second time bearing in mind I have to drive to the post office get stuck in traffic etc free return back but their discount code doesn’t work!! So frustrating. These earrings were for me to wear to my son’s graduation.
29 June 2026
Unprompted review
Reply from RIXO
Dear Emma,
Thank you for taking the time to share your feedback, and we're so sorry to hear about your experience.
We completely understand how frustrating this must have been, especially when the earrings were for such a special occasion as your son's graduation. Having to return the same item twice is certainly not the experience we want for our customers.
We're very sorry that the replacement pair you received was also not in the condition you expected, and we appreciate how disappointing this must have been after already taking the time to arrange a return. We also understand the inconvenience of making multiple trips to the Post Office, and we're sorry for the additional time and effort this caused.
We'll be sharing your feedback internally with the relevant teams, including our warehouse and fulfilment team, so they can investigate both the packaging and the replacement process. We take feedback like yours seriously, as it helps us identify where we need to do better.
We're truly sorry that we let you down on this occasion and that your experience overshadowed what should have been an exciting purchase for such an important family celebration.
Kindest,
RIXO
Very disappointing aftercare service
I bought my wedding dress from Rixo at the Kings road store and was happy with both the dress and my experience in the store.
Unfortunately, my experience afterwards was disappointing.
When I called to enquire about alterations, I was looking for a fairly minor adjustment. However, I was essentially told that the alterations team was too busy and that I would be better off finding another tailor.
I understand that there are busy periods and appreciate that resources may be limited, but I had expected a little more support given that I had purchased my wedding dress from the boutique.
What disappointed me most was the tone of the conversation. There was no sense of warmth, congratulations on my upcoming wedding, or appreciation for having chosen Rixo for such an important purchase.
The interaction felt abrupt and dismissive, as though my enquiry was an inconvenience.
It left a very bad taste in my mouth and was particularly disappointing given the significance of the occasion.
A little more care and consideration in the way the situation was handled would have made a huge difference.
22 May 2026
Unprompted review
Reply from RIXO
Dear Aisling,
Thank you for taking the time to share your experience, and firstly, congratulations on your upcoming wedding!
We're so pleased to hear that you loved your dress and had a positive experience in our King's Road store. That makes it all the more disappointing to hear that your experience afterwards left you feeling let down.
We're very sorry that your enquiry regarding alterations felt dismissive. While there are times when our alterations team reaches capacity and we may be unable to take on additional work, we completely appreciate that this doesn't lessen the disappointment, particularly when you've chosen RIXO for such an important purchase.
Most importantly, we're sorry to hear how the interaction made you feel. We would never want a customer to feel that their enquiry was an inconvenience, and we're sorry that the warmth and care you would reasonably expect, especially when discussing your wedding dress didn't come across in your conversation with us.
Your feedback is incredibly valuable, and we'll be sharing this internally with the relevant teams. Whilst we can't change your experience, we can certainly learn from it, and we appreciate you bringing it to our attention.
Thank you again for your honesty, and we wish you a wonderful wedding day and every happiness for the celebrations ahead.
Kindest,
RIXO
Beautiful dresses and great customer service
I ordered two Abi dresses from Rixo recently (Cara black stripe & mini polka dot navy) for two separate events and both are absolutely stunning. There was an initial bit of confusion regarding the application of a discount code during an exchange of sizes, but to their credit Rixo’s customer service department took my feedback on board and resolved the issue. The quality and cut of the dresses is lovely and I’m sure this won’t be my last purchase from them. Wore the Cara one for the first time last night and received lots of compliments- it really is quite a beautiful dress so I’m very happy!
12 June 2026
Unprompted review
Reply from RIXO
Dear Claire,
Thank you so much for your lovely review! We're delighted to hear that you love both of your Abi dresses!
We're also grateful for your understanding regarding the initial confusion with the discount code. It's wonderful to hear that our Customer Care team was able to take your feedback on board and help resolve the issue for you.
Most importantly, we're thrilled that you're so happy with your dresses and that the Cara received lots of compliments on its first outing! There's nothing better than hearing that a piece made you feel great and was admired by others too.
Thank you again for taking the time to share your experience. We really appreciate your kind words and are so pleased to hear this won't be your last RIXO purchase.
Kindest,
RIXO
Quality and style…
Communication with customer support was excellent. The dress itself is beautiful in quality and style and arrived quickly.
11 June 2026
Unprompted review
Reply from RIXO
Dear Jules,
Thank you so much for your lovely review! We're delighted to hear that you had a great experience with our Customer Care team and that your dress arrived quickly.
It's wonderful to know you love both the quality and style of your dress, that's exactly what we strive for!
Thank you again for taking the time to share your feedback. We hope you enjoy wearing your beautiful new piece.
Kindest,
RIXO
Premium Price, Poor Quality Control, Poor Service
A couple of weeks ago I placed an order for the Kendall Cotton Midi Dress. The first item arrived faulty, so I contacted customer service who provided a 15% goodwill discount to reorder the dress. However the replacement also arrived defective, with the strap completely detached from the bodice.
While customer service were polite, the responses were spread out over several days, which made the process slow and frustrating. The best resolution offered was to waive the return fee, which feels inadequate given the circumstances. For dresses priced at over £200, returns being free should be standard, not presented as a concession.
What is particularly concerning is that the item is still being sold online and has not been withdrawn or flagged, despite what appears to be a wider manufacturing issue. This raises serious questions about quality control and how known faults are being handled.
After receiving two faulty items from the same order and being left without the dress I originally wanted, no meaningful goodwill gesture or resolution has been offered.
Overall, this experience falls significantly below expectations for a brand at this luxury price point, both in product quality and in how issues of this nature are resolved.
8 June 2026
Unprompted review
Reply from RIXO
Dear Pen,
Thank you so much for taking the time to share your feedback.
We're sorry to hear that your experience did not meet expectations. Receiving two garments with the same fault is understandably disappointing, particularly when you had hoped to keep the dress. We completely appreciate the frustration this caused.
Whilst this issue affected a small number of garments, we appreciate that this does not lessen the frustration caused. As soon as the fault was identified, it was escalated internally and investigated by our teams.
Following this review, we processed a full refund and waived the return fee for the affected item. We recognise that the outcome was not the one you had hoped for, and we're sorry that we were unable to provide a replacement that met our usual standards. We also appreciate your feedback regarding response times and will share this with the relevant teams as we continually look to improve our customer experience.
Thank you again for bringing this matter to our attention, and we apologise that your experience did not reflect the standard we aim to provide.
Kindest,
RIXO
The quality of the clothes has gotten…
The quality of the clothes has gotten worse in recent years and the sizing can be a bit wild. Definitely better if you are taller as midi dresses can be maxi. Plus the refund process is incredibly slow, which isn't really acceptable when you have spent a lot on a dress.
8 June 2026
Unprompted review
Reply from RIXO
Dear Anna,
Thank you so much for taking the time to share your feedback.
We're sorry to hear that your recent experiences haven't lived up to your expectations. We appreciate your comments regarding both the quality and sizing of our pieces, as well as the fit of our midi styles on different heights. Feedback like this is incredibly valuable and is shared directly with our design and product team as we continue to develop our collections.
We're also sorry to hear you were disappointed with the speed of your refund. We understand that when you've made a significant purchase, waiting for a refund can be frustrating. While refunds are processed as quickly as possible once a return has been received and checked by our warehouse, we appreciate that the wait can sometimes feel longer than expected.
Thank you again for your honest feedback. We're sorry we haven't met the standards you've come to expect from us, but we do appreciate you taking the time to share your experience.
Kindest,
RIXO
The design was classic and elegant
The design was classic and elegant. I loved it. It's been a long time since I've been browsing for a dress to wear to a wedding. And your dress design was perfect. I'm going to wear it in August.
25 May 2026
Reply from RIXO
Dear Johnallyn,
Thank you so much for your lovely review! We’re so happy to hear you loved the classic and elegant design of our Bethea dress.
It’s even more special to know that, after searching for the perfect wedding guest outfit, you found a dress that felt just right. We hope you feel absolutely fantastic wearing it in August and have the best time at the wedding!
Thank you again for taking the time to share your experience, it really means a lot to us.
Kindest,
RIXO
No flow to the dress as under layer to…
No flow to the dress as under layer to thick.
Purchase returned
25 May 2026
Reply from RIXO
Dear Gerry,
Thank you for taking the time to leave us a review.
We’re sorry to hear the dress wasn’t quite right for you and that the fit and movement weren’t what you were hoping for. We know how important it is for a dress to feel as good as it looks, so we're disappointed to hear this style missed the mark for you.
We appreciate your feedback and will be sure to share it with our wider team. We hope you’ll find a style you love from us in the future.
Kindest,
RIXO
i have a fair few dresses and they…
i have a fair few dresses and they always feel amazing to wear and very special
25 May 2026
Reply from RIXO
Dear Susanna,
Thank you so much for your lovely review! We’re so happy to hear you’ve built up a collection of RIXO dresses and that they always make you feel amazing and special when you wear them!
Thank you for your continued support, and we hope you enjoy wearing your RIXO dresses for many years to come.
Kindest,
RIXO
Poor service I ordered something for an event was in…
I ordered something for an event was in stock and advised was being shipped then told 4 days later via email that they had cancelled the order as it’s out of stock . No apology and 4 days later after the order was finalised
29 May 2026
Unprompted review
Reply from RIXO
Dear Sarah,
Thank you for taking the time to leave us a review.
We're very sorry for the disappointment caused and completely understand your frustration, especially as the item was intended for a specific event.
Unfortunately, on rare occasions, inventory discrepancies can occur, resulting in an item appearing available when it is no longer in stock. We appreciate that receiving this update several days after placing your order made the situation even more disappointing, and we sincerely apologise for this experience.
We have shared your feedback internally. While situations like this are rare, we are continually working to improve our systems and processes to make the shopping experience as seamless and accurate as possible for our customers!
Providing a better experience is always our goal, and we're sorry that we fell short on this occasion. If there is anything further we can assist with, please do reach out to our Customer Care team directly, we're always here to help and we again apologise for the inconveninace caused.
Kindest,
RIXO
Many compliments received
Easy ordering. Quick despatch.
Being size 16 I’m never happy with the way I look. I wore my gorgeous and comfortable Rixo dress to RHS Chelsea and at least ten women came to me with heartfelt compliments and so I spread the word dear Rixo
Already have my eye on another dress for upcoming wedding x
21 May 2026
Unprompted review
Reply from RIXO
Dear Wendy,
Thank you so much for your review.
We’re absolutely delighted to hear how much you loved wearing your RIXO dress to the Flower Show and how wonderful that you received so many heartfelt compliments! It sounds like you looked and felt amazing.
Thank you for so kindly spreading the word about RIXO too.
And with another wedding dress already on your radar, it sounds like we may be seeing you again very soon. We can't wait to welcome you back soon!
Kindest,
RIXO
Top notch
I bought a beautiful necklace which is excellent quality and all dressed by Rixo are amazing too, highly recommend.
21 April 2026
Unprompted review
Reply from RIXO
Dear Leanne,
Thank you so much for your lovely review.
We’re so happy to hear you love your necklace and found the quality excellent.
And also thank you for the kind words about our dresses too, it really means a lot to hear you’d highly recommend us!
Kindest,
RIXO
Beautiful dresses and very good…
Beautiful dresses and very good costumer service!
9 May 2026
Unprompted review
Reply from RIXO
Dear Anna,
Thank you so much for your lovely review! We’re so pleased to hear you love the dresses and had a great experience with our customer service too.
We really appreciate your kind words and hope you continue to enjoy your RIXO pieces!
Kindest,
RIXO
Got my wedding dress from RIXO
Got my wedding dress from RIXO! Obsessed! The quality of the material is to die for and the style is very complimentary. The ordering process was so easy and my dress arrived so quickly. It was my mum that told me about RIXO. I love the dresses there so much I’ve ordered a dress from my Henny from there too!
3 May 2026
Unprompted review
Reply from RIXO
Thank you so much for your wonderful review and congratulations on finding your wedding dress! We’re absolutely thrilled to hear you’re obsessed with it.
It’s lovely to know you love the quality and fit, and that the ordering process was smooth and easy for you too. And how special that your mum introduced you to RIXO, we love that!
We’re also so happy to hear you’ve ordered another dress for your hen too, it's still such an honour to us to be part of so many special moments.
We're wishing you all the very best for your wedding celebrations! Please be sure to tag us should you share on social media, we'd love to see! #humansofrixo
Kindest,
RIXO
Treasure trove and a joy to shop
I had a difficult day trying to find something to wear to a wedding, whilst feeling less than body-confident! When I arrived at Rixo I felt at ease and inspired, and there were several dresses I could have picked, which was a miracle! I love the dress I bought and have already worn it twice, so I'll be going back for sure. I bought the Bexley, which is two dresses in one, so I can use one separately as a slip as well. The styles are gorgeous, and the viscose and silk options fit different budgets. I'm converted, thank you Rixo!
2 May 2026
Unprompted review
Reply from RIXO
Dear Heidi,
Thank you for taking the time to leave us a review and to share your experience.
We’re so sorry to hear you’d had a difficult day, but really glad you felt at ease when you arrived with us.
It means a lot to hear you felt inspired and had several dresses you could choose from. Finding “the one” for a wedding can be so stressful, so we’re especially happy you found something you love in the Bexley, such a versatile choice with the slip dress too!
We’re thrilled to hear you’ve already worn it twice (that’s exactly what we love hearing) and that you feel converted to RIXO.
Thank you again for your kind words, we can’t wait to welcome you back again soon.
Kindest,
RIXO
Classey
I never heard of rixo dresses before. With being petite i find it ploblem getting a nice outfit for a special occasion. I wasn't disappointed my dress is gorgeous, I've had so many compliments. It's so light and flattering, it doesn't matter what size you are the fit and quality of yours dresses. Makes everyone feel confident to where. The only thing I was surprised was it didn't come in a boxes. Which for the price of the dresses. I think they should. I will recommend to my friends abot the company I cant wait to buy more of your beautiful dresses.
22 May 2026
Unprompted review
Reply from RIXO
Dear Darlo,
Thank you so much for your lovely review! We’re so happy to hear you discovered RIXO and found a dress you felt gorgeous in, especially knowing how difficult occasion dressing can sometimes feel when you’re petite.
It’s wonderful to hear you’ve had so many compliments and that the fit and feel of the dress made you feel confident and comfortable. That’s exactly what we hope our pieces are able to achieve!
We also really appreciate your feedback about the packaging and will be sure to pass this on to our wider team. We are currently actively working on new jewellery packaging and hoping for this to launch later on this year!
Thank you again for your kind words and for recommending us to your friends, we can’t wait to welcome you back for your next beautiful purchase.
Kindest,
RIXO
Wonderful experience
Wonderful experience! The lady who helped me in the soho store was so lovely, the changing rooms and shop were gorgeous, and the dresses were to die for. I ending up buying two dresses and it was so nice to try on dresses that were designed with women’s bodies in mind. Would definitely buy from Rixo again.
I also went to a bridal event at the kings Road store. Another beautifully designed shop and experience!
12 April 2026
Unprompted review
Reply from RIXO
Dear Lucy,
Thank you so much for your lovely review! We’re absolutely delighted to hear you had such a wonderful experience in our Carnaby Street store.
It’s so lovely to know the team looked after you so well and that you enjoyed the space and trying on the dresses, we’re especially happy you found pieces that made you feel great in them. And two dresses is such a win!
We’re also so pleased you enjoyed the bridal event at our King’s Road store too. It means a lot to hear both experiences felt special and well looked after.
Thank you again for your kind words, we can’t wait to welcome you back again soon!
Kindest,
RIXO
I had a really got experience with Rixo / Edina Dress
I had a really got experience with Rixo. I ordered the Edina dress for summer and it is absolutely beautiful.
Love the quality so much I’m looking at getting my wedding dress from here next year!
19 March 2026
Unprompted review
Reply from RIXO
Dear Danielle,
Thank you so much for your lovely review! We’re so happy to hear you had such a great experience with us and that you love your new Edina dress, what a perfect choice for summer. It's one our seasonal favourites!
It’s wonderful to hear you were so impressed with the quality, and we’re especially excited that you’re considering RIXO for your wedding dress next year - what an honour!
We hope you absolutely love wearing your Edina dress, and we’d be thrilled to be part of your bridal journey too.
Kindest,
RIXO
What do I love about Rixo
What do I love about Rixo? That I don’t feel out of place in their Kings Road store, even though I’m just an ordinary gal - their assistants are so helpful and lovely. That I can buy a dress that even though it’s pricey (for me at least), it’ll be so versatile that I can wear it to a formal occasion, as well as on holiday. That Rixo has a pre-loved rail, which ticks my belief in sustainability (and an amazing Archive as well, for times when I need something special….but on a budget). Rixo, for me, is simply the best 🧡
15 May 2026
Unprompted review
Reply from RIXO
Dear Bonita,
Thank you so much for such a thoughtful and lovely review.
We’re so happy to hear you feel comfortable and welcomed in our King’s Road store, that truly means so much to us. Creating a warm, friendly experience for everyone who visits is incredibly important, so it’s wonderful to hear the team made you feel so at ease.
We also love hearing how you wear your RIXO pieces in lots of different ways, from special occasions to holidays. Versatility and longevity are such a big part of what we hope our pieces bring to our customers.
And thank you for recognising our pre-loved rail and Archive too - it’s lovely to hear those elements resonate with your values around sustainability and thoughtful shopping.
Your kind words honestly mean the world to us. Thank you so much for being part of the RIXO community.
Kindest,
RIXO
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