Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a pro... See more
Company replied
Those that are listing Leasehold properties, make sure that the Lease/Rent/Service charges are explained upfront on the listing or link to the contract... and without the need to ask! I see tha... See more
Company replied
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... See more
Company replied
Company details
Written by the company
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Contact info
33-34 Soho Square, W1D 3QU, London, United Kingdom
- www.rightmove.co.uk
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Poor customer service
Poor customer service, lack of privacy in contacts, multiple different people making contact, took months to get anywhere. Do not recommend then them on any level.
24 February 2026
Unprompted review
Helpful response to my query
26 February 2026
Unprompted review
Reply from Rightmove
Hi Elena,
Thanks for taking the time to leave a review.
Its great to hear we were able to help with your query.
Please don't hesitate to get in touch again if there's ever anything else we can help with.
Many thanks,
Rightmove
We had an issue with logo not showing correctly.
We had an issue with our Company details not showing correctly within Rightmove Plus. Rahima at Customer Services was able to quickly sort the issue for us.
24 February 2026
Unprompted review
Reply from Rightmove
HI Moira,
Thank you for taking the time to leave us a 5-Star review.
I have passed this feedback over to Rahima. She will be so happy to hear this.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Many thanks,
Rightmove
No financial conduct authority registered
Dear customers of Rightmove Landlord and Tenant Services. After my extensive investigation be aware that this company is not responsible under Financial ombudsman or Financial Conduct Authority and you cannot compliant against if the company damage your reputation after unprofessional handling your details and how is using them. My conclusion is that reference service offered to the landlords and agents are uncontrolled by any organisation and is fully kind of voluntary. It turned out that there is nobody to turn to after unprofessional handling our information given to them and the Rightmove Landlord and Tenant Services damaged the reputation of one of the applicants and was proven unprofessional handling the info and at the end.
I quote the response
Thank you for your response.
While referencing is not a regulated service within RLTS, as it does not fall under FCA regulation like our insurance and media offerings
30 October 2025
Unprompted review
Reply from Rightmove
Hello,
Thank you for getting in touch to share your feedback regarding the communication you received from our team in relation to a recent reference.
I can see you have referenced a quote from one of our responses, which was issued following what appeared to be a potential complaint.
We understand this may relate to the full response previously provided and are sorry to hear that our attempts to clarify or resolve the matter did not meet your expectations.
If you would like to discuss this further, we would welcome you contacting us directly at RLTcomplaints@rightmove.co.uk
, and a member of the team will be happy to review this with you.
Thanks
Great attitude and glad to hear back
Great attitude and glad to hear back! My only gripe was how long it took to get a response and it would have been nice to hear any specifics about the follow up.
11 February 2026
Unprompted review
Reply from Rightmove
Hi Nicholas.
Thank you for your thoughtful review. We truly appreciate you taking the time to share your experience.
We’re glad to hear you valued the interaction, and we also sincerely appreciate the constructive feedback regarding response time and clarity around follow-up.
That’s helpful for us, and we’re always working to improve both our communication speed and the level of detail we provide.
If you need any additional support, please don’t hesitate to reach out to us at customersupport@rightmove.co.uk our team will be happy to assist you.
Thank you again for your feedback and for allowing us to improve.
Thanks, Rightmove
House price estimate so out of date its laughable
House price estimate, pure fantasy whatever they say its based on, its not reality. Then sending updates that again are pure rubbish. Fishing for circumstances to give agents business which obviously would be nuts to do as data inaccurate.
9 February 2026
Unprompted review
Reply from Rightmove
Hi,
Thanks for taking the time to leave a review.
I'm sorry to hear that our instant valuations tool is not giving you the results you expect. I appreciate how concerning that can be.
We can look into this for you. To do that, I would recommend contacting talk-to-us@rightmove.co.uk with specific details for the address.
Many thanks,
Rightmove
Customer support
I was moving and as soon as I had signed the contract, the RM team continuously tried to get me to sign up for a Virgin Media package. I understand that the team works on commission, but when I then wasn’t able to connect to Wi-Fi for a full week, all the RM team could do was send me a phone number from the website. While I appreciate that the issue may have been beyond their control once the commission was secured, I expected more support. It was especially frustrating after feeling pressured to sign up in the first place, only to be left on my own when something actually went wrong.
6 February 2026
Unprompted review
Reply from Rightmove
Hello Hilda,
Thank you for taking the time to share your feedback, and I’m sorry to hear that you were unhappy with the service you received.
Once your order with Virgin Media is processed, your agreement begins directly with them. You should have received your contract documents via email, which contain all relevant information relating to your service and ongoing support.
We always aim to assist wherever possible; however, as we act as a broker, we do not have access to Virgin Media’s internal systems or accounts. This means we’re unfortunately unable to provide the level of support required to resolve the issue you’ve raised. For that reason, we provided you with Virgin Media’s direct contact details, as they are best placed and fully equipped to investigate and resolve this for you.
We were also concerned to hear your comments regarding feeling pressured to take out a product. As the broker that facilitated the sale, this is not in line with the standards we expect from our team. Our advisers are trained to support customers in finding the most suitable product for their needs and to proceed only where the customer is comfortable and happy to do so. We take this feedback seriously and would like to investigate this further internally to ensure our approach remains appropriate and aligned with our expectations.
If you would like us to review your feedback further or require any additional support within our remit, please feel free to contact us directly at RLTcomplaints@rightmove.co.uk, and a member of the team will be happy to assist.
Thanks
Michelle Dodds
Not too bad on the whole
Not too bad on the whole.
Gave me a value and then helped me look for another house.
Took a while though hence only 3 stars. if they made it faster more people would use it.
5 February 2026
Unprompted review
Reply from Rightmove
Hi,
Thanks for taking the time to leave a review and share your feedback.
We're glad we were able to help, but sorry to here we weren't as quick as expected.
If you ever have any further feedback or suggestions on how we can be even better, you can also get in touch at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
Simply can't log in
Despite 2 weeks and many hours speaking to the "tech helpline" who's only solutions sis to delete your account and clear cookies, I still cannot log in.
Using explorer and edge so hardly unknown browsers and (as riducilou as this sounds) have send it picutrw of their own websote not allowing me in, thye have no other oideas.
I doubt very much I am alone.......Zoopla and on the market work a treat with no issues! Any business model who's reliant on 'visits' who can't fix simple password issues probably won't last log,
3 February 2026
Unprompted review
Reply from Rightmove
Hi Mark,
Thank you for taking the time to share your experience.
We’re really sorry to hear how frustrating this has been, especially after spending so much time speaking with us.
We understand how disappointing it is when you’re unable to log in despite trying multiple browsers and following the advice given.
We can see that you’re already liaising with our Tech Care specialists, who are best placed to investigate this further.
Please be assured that the issue is being taken seriously, and we appreciate your patience while they continue to work towards a resolution.
Thank you,
Rightmove.
Outstanding
Rightmove is an excellent app & doesn’t deserve any negativity (simply ignore them as not legitimate) whatsoever from people. The search & save function with immediate updates is outstanding & you can find your perfect home with their help. People should thoroughly appreciate just how exceptional their service is for house hunting.
1 February 2026
Unprompted review
Reply from Rightmove
Hi Trevor,
Thank you so much for taking the time to share such positive feedback.
We’re delighted to hear that you’ve found the search, save, and instant update features so helpful, and it’s great to know the app has supported you in finding your perfect home.
We really appreciate your kind words and support; it means a lot to our team.
If you have any more feedback or need assistance, feel free to reach out to us at talk-to-us@rightmove.co.uk.
Thanks, Rightmove
Efficient and quick to respond
Efficient and quick to respond. Helpful & professional
29 January 2026
Unprompted review
Reply from Rightmove
HI,
Thanks for leaving such a nice review.
It's great to hear we were able to help. Please don't hesitate to get in touch again if there's ever anything else we can assist with.
Many thanks,
Rightmove.
LANDLORDS BEWARE!
LANDLORDS BEWARE!! As a landlord I use an agent to find my tenants. One particular agent uses Rightmove for referencing. What they do not tell you is that Rightmove will give you a very scarce report to say whether the applicant has passed or failed. This “report” only gives the applicants name and current address. No employer details, no financial details ( only states the income ) nothing else. Infact the report state “ we understand X is employed”. This is not good enough. Having asked for the raw data so I can make an informed decision that all documents have been seen the answer is no! I hold an ICO as a letting agent yet Rightmove have refused to disclose information even to the agent who requested the reference. Now the tenant is refusing to show me bank statements as he said he already showed them to Rightmove.
How can a landlord seriously make an informed decision about a tenant when they see no proof whatsoever of employment.
In my opinion the Rightmove referencing is not worth doing unless you want a very vague, non committed report of the prospective tenant from a third party.
21 January 2026
Unprompted review
Reply from Rightmove
Hello Karleen,
Thank you for taking the time to share your feedback, and I’m sorry to hear that you were unhappy with the service you received.
During referencing, we are required to limit the information and documentation we share in order to comply with GDPR and to protect applicants’ personal data. We therefore only gather and disclose what is necessary to support an informed decision, rather than providing full copies of sensitive documents or detailed internal checks.
Additionally, we do not publish the specific methods or detail of our referencing processes, as this information is commercially sensitive and sharing it publicly could compromise the integrity of those checks.
That said, we would be very happy to review your concerns in more detail and discuss whether there is any additional reassurance or information we can provide. Please feel free to contact us directly at RLTcomplaints@rightmove.co.uk
, and a member of the team will be happy to assist.
Thanks
Beth Helmrich
i was happy with this site until i…
i was happy with this site until i wanted to change the email, the whole thing went screwy, it was lucky that after i deleted all the ones in google and complained that i managed to reset it at the end.
it really should not be that hard, they just have to confirm its you
26 January 2026
Unprompted review
Reply from Rightmove
Hi Martin.
Thank you for taking the time to share your feedback.
We’re sorry to hear that changing your email caused so much frustration. We understand how stressful it can be when something that should be straightforward doesn’t go smoothly.
We appreciate you sharing your experience, as feedback like this helps us identify where we can improve our processes.
We’re glad you were eventually able to reset everything, but we take on board your comments about making identity confirmation simpler and clearer in the future.
If you have any further feedback or would like to get in touch, please email us at talk-to-us@rightmove.co.uk, and we'll be happy to help.
Thanks, Rightmove
Unable to login into to my account
Unfortunately could not get into my Rightmove A/C Cheryl the lady I dealt with was lovely very friendly and knowledgeable & talked me through all steps to get me back in my a/c. Stayed on the phone until I was sorted. Lovely lady real credit to Rightmove. Thank you so much.
26 January 2026
Unprompted review
Reply from Rightmove
Hi there,
Thank you so much for taking the time to leave this review.
We’re really pleased to hear that Cheryl was able to help you regain access to your account and that she made the process clear and stress-free. She’ll be delighted to know her patience and support made a difference. We’ll be sure to pass on your kind words.
If you have any further feedback or require assistance, please reach out to us at talk-to-us@rightmove.co.uk.
Thanks again for choosing Rightmove.
Wrongly advertised house. Terrible
1. You have advertised my neighbours property as mine.
I want the old photos of when we purchase d the property in 2007 and not my neighbours photos.
Also you need to remove my property address from what you have listed as my neighbours address.
14 January 2026
Unprompted review
Reply from Rightmove
Hi Laurence,
Thank you for your feedback, and I’m very sorry for the frustration this has caused.
This is certainly not the experience we want for our customers, and we’d like the opportunity to look into this properly for you.
Please contact our team directly with the full details (including the correct property address), and we’ll investigate this as a priority and work to resolve it as quickly as possible.
Please get in touch at talk-to-us@rightmove.co.uk or 01908 712300.
Thanks,
Rightmove
I contacted Rightmove to request the…
Response: To clarify, I have already engaged directly with Rightmove Customer Support. The issue is not communication, but the requirement to provide copies of personal ID for the removal of historic property images and marketing materials, despite offering proportionate alternatives and despite other major property platforms resolving the same request without ID.
This is why I felt it was important to leave this review. From a user perspective, the approach felt excessive and out of step with reasonable privacy expectations.
If Rightmove is willing to resolve this without requiring government-issued ID, I would welcome that.
Original review: I contacted Rightmove to request the removal of historic property images and marketing material for a home that is now a private residence. While other portals (including Zoopla) removed the same data without issue, Rightmove insisted on copies of personal ID to proceed.
I’m not comfortable sharing ID documents for this purpose, particularly when alternative verification methods could be used. The process felt excessive and disproportionate for a simple request to remove old photos and brochures.
Disappointing experience and far less privacy-conscious than other property platform
23 January 2026
Unprompted review
Reply from Rightmove
Hi Mrs Clark,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that you were disappointed with your experience. We understand that privacy is extremely important, and any verification steps requested are intended to ensure we act securely and in line with data protection requirements.
That said, we appreciate your concerns, and if the matter has not yet been resolved for yo,u we would welcome the opportunity to review this matter further.
Please contact our Customer Support team directly at talk-to-us@rightmove.co.uk or 01908 712300 so we can look into your request and discuss the available options with you.
Thanks,
Rightmove
PROBLEM SOLVED !
Had a technical problem which I flagged up. Got the response and remedy which solved the problem. Thanks to Shannon !
21 January 2026
Unprompted review
Reply from Rightmove
Hi Mike,
Thanks for leaving such a nice review.
It's great to hear we were able to help with your problem. I have made sure Shannon has seen this so she knows her good work is appreciated.
Don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove.
I DO NOT RECOMMEND
I DO NOT RECOMMEND! 0 RESPONSE! 0 COMMUNICATION OF ANY KIND!
21 January 2026
Unprompted review
Reply from Rightmove
Hi Marek,
Thanks for leaving a review.
I am sorry to hear that our communication has not met your expectations.
If you would like to discuss this with us, we can be reached at talk-to-us@rightmove.co.uk or by calling 01908 712 300.
Many thanks,
Rightmove.
RightMove Referencing was such a pain!
I'm only giving 2 stars cause I eventually got the apartment I wanted.
This was such an unnecessarily long process and all because rightmove referencing can't seem to communicate effectively.
I viewed my property on the 24/10/2025, paid the deposit 25/10 and then finished mine and my partners referencing on the 30/10. Right moves open banking says we can get a response in around 2-3 days. We were planning on moving on the 17/10. We didn't get referencing done till the 22/10 which meant we couldn't get the keys till the 26/10. All because Right move refused to call the right people or give us any information to help move the referencing along.
We were under the impression that rightmoves version of referencing is easier and quicker and that they would handle all correspondences well, but they did not and they left us in the dark most of the time with no real solution or help. We called them almost every other day for a month trying to get them to just send an email to our guarantor, they did not do so and would not tell us if they did stating GDPR.
We would ask them to call our guarantors HR to confirm income at around a certain time so they would be in the office to answer and they would again stating GDPR and that they can't tell us if they will or have called during those times.
We played this back and forth dance with them and we were increasingly getting impatient as we did not want to lose the place we wanted. We eventually had to get a second guarantor and had to ask our letting agent to process it from their end as Rightmove had refused to give us the information needed to get this referencing passed.
They do not communicate, if we did not call we would not have known about them not sending emails, or calling, or actually doing their job! I am surprised places still use them and I will hopefully be able to avoid them in the future.
26 November 2025
Unprompted review
Reply from Rightmove
Hello Bene,
Thank you for taking the time to leave your feedback. I’m sorry to hear about your experience – this certainly doesn’t sound in line with the high communication standards and expectations we set for our team.
We understand that referencing can sometimes take longer than initially expected, and we recognise how frustrating this can be, particularly if you feel you’ve had to chase for updates. Our aim is always to provide clear, timely communication and proactive updates throughout the process.
We would welcome the opportunity to look into this further. If you’re happy to do so, please contact us directly at RLTcomplaints@rightmove.co.uk
with your full name and the property address you applied for, and we’ll review your case in detail. This will also allow us to identify any learning or remedial training needed to ensure our standards are consistently upheld.
Thanks
Beth Helmrich
You have two excellent customer…
You have two excellent customer representatives named Devon Luffrum and Jamie Birley. They respond very quickly and do a fantastic job. Please pass on my congratulations and thanks to them.
19 January 2026
Unprompted review
Reply from Rightmove
Hi Arda,
Thank you very much for your fantastic feedback and 5-star review — we really appreciate you taking the time to share it.
I’ve passed your comments on to Jamie and Devon, and I’m sure they’ll be delighted to hear your kind words.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Many thanks,
Rightmove
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