Richer Sounds - Websales Reviews 

21,432
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more

Company replied

Rated 5 out of 5 stars

Good price, prompt delivery, well packaged. Did a web search and this item had good reviews. It was same price or cheaper than other retailers. Because of positive experiences previously (both i... See more

Company replied

Rated 5 out of 5 stars

I’m always willing to offer feedback for Richer Sounds. I’ve been a customer for years and they consistently provide quality products, advice and service. I’ve recently made some changes to my AV se... See more

Company replied

Rated 5 out of 5 stars

We ordered our TV and soundbar from Richer Sounds(RS) as we had a bad experience with Curry’s and were told how RS were professional. We ordered on-line and financed it too and every single stage of t... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

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4.9

All reviews

(21,432)

24,628 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Bought an Audio-Technica AT-LP120XUSB for a good price. It was delivered quickly in full working order. Pleased with the service thus far.

31 July 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent!

Excellent all round! Ordered Friday received Saturday. The speaker is fantastic, love it!

31 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Only had my new tv and sound bar a day

Only had my new tv and sound bar a day, but so far so good. Had a great discount as well.

31 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Good competitive pricing.

31 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Absolutely Love it

Absolutely Love it, best headset I've ever had and I've tried them all

31 July 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I LOVE 4K

Decided to retire my twenty year old panny plasma, it was only 720p. Moved to a 65 inch TCL c8k and the picture is insane.

30 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great product, price and Delivery

Great product, great price, friendly delivery driver on time.

27 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Definitely 5 star service when it comes…

Definitely 5 star service when it comes to making sure the customers get their order at the shortest possible time and from the time of the order to the point of delivery, the customer is kept informed all the way and their product knowledge, pricing and the customer care throughout clearly sets them apart in a saturated market selling audiophile products. Keep up the great work.

31 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Prompt delivery of radio purchased and…

Prompt delivery of radio purchased and prompt action to deal with an issue with the radio after it was set up. Good range of products available at competitive prices.

30 July 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great deal, great service.

Richer sounds sold us the TV we wanted for a better price than any of the big stores, communicated well throughout including options for delivery. Thanks.

7 November 2025
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Marantz Cinema 60. Awesome!

Although I had problems with a Sony AN-1000 surround sound amp, the guys at Richard sounds were able to try and repair it but when they were not wasn't successful. I upgraded Marantz Cinema 60.

Thanks for your help as the new amp is amazing and works perfectly!

Thanks to Theo and Kieran specifically!

Cheers

Ken

30 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Easy to use website and no problem…

Easy to use website and no problem arranging next day delivery with DPD who always deliver. Good product and price .

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The staff could not have been more…

The staff could not have been more helpful and the delivery was super quick. Plus the price was amazing. I cannot praise Richer Sounds highly enough.

28 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 3 out of 5 stars

I was unhappy that there was no help…

I was unhappy that there was no help setting up the tv my son came over and did it for us but the picture is terrible and very dark we’ve tried to correct it but to no avail
We would be very grateful if someone could pay us a visit to correct the problem
Very happy with everything else

28 July 2026
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Reply from Richer Sounds - Websales

Thank you for the feedback although I was really sorry to read you've had difficulties setting the new TV up.

I will arrange for our customer service team to get in touch with you to help..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 4 out of 5 stars

Excellent product

Excellent product - but it took over six-months to arrive ...

1 July 2026
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Reply from Richer Sounds - Websales

Revised

Thank you for your review. We're glad you like the product of course, however we appreciate that 6 months is a really long time and will investigate what the delay was down to with the sales team.

Should you wish to discuss this further, please do feel free to get in touch via..

Seniorcomplaintsteam@richersounds.com

The Customer Experience Team

Rated 5 out of 5 stars

Solid service and competitive pricing, though next-day delivery costs extra



I recently purchased a TV through Richer Sounds. Overall, the experience was smooth. Their customer service was knowledgeable, and the purchase offers—including their extended guarantee options—were competitive and transparent.

Standard delivery arrived within the expected timeframe without any issues. The main limitation to note is that they charge an additional fee if you require next-day delivery, whereas some competitors bundle rapid delivery in for free. If you aren't in an immediate rush, the service and value are hard to fault, making them a very dependable retailer overall.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The description of the item I bought…

The description of the item I bought was clear and honest,the photos were true and exact.
Communication was fast and accurate.
My item was dispatched within a few hours of my orde,and the courier delivered next day as requested.
An excellent service.

27 July 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Sennheiser HD600 -100% fit for purpose

After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds online was price competitive, shipping was free and rapid - the product arrived the next day. And oh what a product! Used eith the above Headphone amp they provide spot on accuracy and real clarity. I have replaced the stock cable eith an ultra llow capacitance cable and that really show cased these excellent headphones. Terrific value for the performsnce they offer - transparent and detailed. 100% fit for purpose playing Accoustic and Jazz genres.

29 July 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

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