Richer Sounds - Telesales Reviews 

Bought Samsung TV by phone having previously visited one store and phoned another. Price matching was done without quibble. The store that i visited didn’t seem that interested in helping me decide. Delivery was ok but I didn’t receive a phone call beforehand.

Buying from Richer Sounds is always a great experience and this time was no different. Even though it was a relatively small purchase, Vik from Richer Sounds Telesales was incredibly helpful and very knowledgeable. He really epitomised the reason I prefer making my purchases from Richer Sounds and similar independent shops and chains instead of the likes of Amazon.

I have bought many items from Richer Sounds before, both online and in-store. I really hope that they continue thrive!

The telesales team and the York team were so helpful when I returned a TV to the York team and ordered a new one from telesales .Delivery time was rapid and new TV arrived very securely packaged .Richer Sounds staff are so helpful and knowledgeable .

My item wasn’t in stock. so I was offered a dearer item at the same price to save me waiting two weeks for my item to come into stock .thanks Jeff.

Excellent value for money and the sales representative made me aware of a special offer of a free sound bar, great customer service.

Excellent service, great knowledge and very competitive prices.
Delivery was also fast and efficient with a dedicated specialist company that deals with delicate equipment.

Bought the 65inch Qled TCL TV from Richer Sounds. Originally I found it cheaper elsewhere but Richer Sounds price matched and knocked a tenner of. And the TV was delivered 2 days later. Can't complain. Have bought TV's from here before and they have never disappointed. Will be getting my next TV from them as well. Please don't get rid of the price match 🙏

Helpful advice over the phone and the product arrived very quickly.

Great customer service, not only matching a rivals price but beating it too. Very easy to speak to someone regarding the order. Really happy with Richer Sounds

Service was simple and efficient and the person I dealt with was professional and knowledgeable.
Great product( Austrian Audio X-15 headphones).Sound is superb as you would expect from a What Hi-Fi award winner.
Have bought headphones on a number of occasions and will continue to do so.

Excellent service - they performed as they say they should and the price was very good.

We ordered our Pure music centre on Saturday morning by telephone. The sales person was very friendly and efficient and we received our order on the following Tuesday without delivery charge. Our item was in stock at a very good price and it is all we hoped it would be.

Excellent service on the phone (I had some difficulty with the web sit). The turntable arrived the next day & is fantastic.

Having had a bad experience with Richer sounds many years ago with an in store salesman using what I consider dishonest sales tactics, it had put me off buying anything else from them since. However, as they had a competitive price on the TV I was interested in, I decided to give them another try and I ordered the TV from them. I am pleased to say that all went very smoothly, right from placing the order through to the delivery. The price of the TV was reduced the day after I ordered it, after I contacted them they honoured the reduced price and refunded the difference, so I was also obviously pleased with this outcome.

Always a pleasurable experience shopping with RS. They website is easy to use and staff are very knowledgeable and friendly.

Ordered products over the phone. They were very friendly and answered my questions clearly and helpfully. I have never been disappointed by RS customer care, expertise and product choice (and fair prices).

I purchased my TV by telesales, from start to finish I was very happy with the service I received, Jeff was very professional and helpful and delivery was extremely quick, was advised it could take up to 14 work days, it came in 4 days. The TV itself was great price and 6 year guarantee is great to have