Richer Sounds - Telesales Reviews 7,254

Bought a high-end ‘open box’ pre amp at a discounted price and am absolutely delighted. Top-notch customer service (as always) ordered via their telesales. There was a problem with dispatch but as soon as I notified them they sent it out next day delivery. As promised it was in as-new condition. I’m a very happy customer again!

Richer Sounds had the best price for the Manhattan Aero Freely tv internet streamer. It was ordered on a Friday and although it was only guaranteed to be delivered within three working days Monday to Friday, it appeared next day, Saturday.

The telesales operative -Jeff was very helpful and offered the current discount without having to request.
I had already done my own reviews and knew there was a offer on a soundboard as well,this was not needed and he wasn't pushy at all .
Good correspondence from both richer sounds and the courier.
Only concern was the link for making payment wouldn't work and it was not z hyperlink,so had to manually copy the address ,after all this it didn't work .
2nd option for payment went through smoothly via bank transfer

Really unusual for a business I respect but sadly I’ve been trying for 3 weeks to get a resolution for an ongoing issue.
After 5 emails someone finally came back to me, agreed to send a part but that never came.
Back in to the customer service department to try again.
Really frustrating.

First time purchase from Richer Sounds and I was not disappointed with any aspect of their business. Telesales person was very helpful and they managed to locate the item I so keenly wanted. Five stars to them. The TV (LG Oled 65") is of a fantastic quality, user friendly, easy to set up and navigate. Delivery from store proved to be straight forward and the delivery was on time, they were so helpful in taking the TV to my preferred room. First class service there as well. I was always updated with the progress on the day of delivery. Overall my experience of purchasing from Richer Sounds for the first time was a joy. Thank you for a very smooth purchase and I would not hesitate to buy from this company in the future.

Very efficient on the phone and the order came really quickly. The only issue were the leads which were very late in arriving.

I wanted to purchase a set of high quality blue tooth headphones but didn’t want to go to Curry’s or Argos as I have a lifetime boycott of these companies as their after sales’service’ is non existent and I have had a run in with them about ten years ago.
I was even able to PHONE Richer sounds, talk to a real person and pay for the headphones without the usual long online fuss.
I’ll definitely go to Richer Sounds next time.

Excellent customer services and delivery on time

The customer service Rep managed to source an amp that was no longer available on-line. Speedy transaction and delivery. very pleased.

Telesales staff were incredibly helpful and did everything possible to help. Price was the best in the market and customer service was exceptional.

I’ve been genuinely impressed with the service from Richer Sounds. Every interaction has been professional, friendly, and focused on actually helping rather than just selling. Communication has been clear throughout, and they’ve shown real patience while working through the technical checks and troubleshooting steps with me.

What really stands out is their honesty and customer-first attitude. They take the time to explain things properly, follow up when they say they will, and make sure you feel supported at every stage. It’s rare these days to find a retailer that combines great prices with this level of care and expertise. Thanks also to Vik

A big thank you to the team – it’s exactly why I keep coming back to Richer Sounds. Highly recommended.

From start to finish excellent customer service, especially product knowledge. Deliver first class.

Helpful, fast and friendly service as always- Matched with great prices

Helpful and friendly online service, followed up by patient, knowledgeable and helpful advice from the Cambridge shop. All highly recommended.

Very good customer service

Sales person v helpful and made it an easy process

Good price and quick delivery plus helpful salesperson

Price match very easy to do and knowledge of Jeff Opara very good. Now just waiting for the Samsung 10% discount to apply

Great help. Very professional. Via telesales!