Really good experience from beginning to end. Tony at the Nottingham branch gave me the best price available for our new TV. He checked that the bracket that I intended to buy was appropriate. Delive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The TV I wanted wasn't in the Store but Tony managed to source one of three available from another store and get it sent over to them. He then contacted me a few days later to arrange delivery the ne... See more
Company replied
Always 5 star service from Rob @ the Nottingham store. Rob always goes above and beyond with helping me choose a new TV with the best price the after sales is really good any issues are sorted straigh... See more
Company replied
I've been a Richer Sounds customer for decades now and can't fault them. This latest purchase I messed up and put delivery to store by accident but I was able to phone them up and they fixed it no pro... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom
- 0333 900 0035
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt receipt
Prompt receipt, excellent goods & great price! Thanks. Highly recommended!!
31 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your kind review, we look forward to your next visit.
Always first class in customer service…
Always first class in customer service and knowledge to the best can.
27 May 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review!
Extremely helpful and very professional…
Extremely helpful and very professional as always.
21 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Nottingham
Thanks for your kind review, we look forward to your next visit.
New TV
Bought a new oled, no issues. Staff always helpful, received the TV next day. The TV works great. Big improvement/upgrade over my 5 Yr old oled. Very happy.
20 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your great feedback and for supporting local business.
Great service
Great help from Ian choosing the best overall system for my price range and R/S put me in touch with a fantastic installation guy. Slight delay but was all completed over the Bank Holiday Monday. Sounds perfect.
15 May 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent t products and very friendly…
Excellent t products and very friendly staff who knew exactly which TV I needed
19 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your 5 star review, we look forward to seeing you again next time
Usual excellent customer service from a…
Usual excellent customer service from a friendly team who know their products.
Helpful advice and speedy delivery. Thanks.
18 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
An excellent service
An excellent service, very knowledgeable and tv arrived the next day as promised
18 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your kind review, we look forward to your next visit.
Tony was great, knows his stuff
Tony was very knowledgeable and helpful. No pressure or sales BS. Spent time going through all the specifics pros and cons etc. Couldn’t fault the service at all. Delivery was on time with no issues.
16 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your feedback, great to read you were happy with our service.
Replacement stylus
Very helpful, nothing was too much trouble. I was after a stylus for an old turntable. They took photographs and searched on line and found a replacement. Told me to return it if it was not right and to take my turntable in so they could check it out. Another store suggested it would be better to buy new turntable.
15 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your great feedback and for supporting local business.
Efficient service (good phone line)
Efficient service (good phone line), good price and extended guarantee
15 May 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review!
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review, it’s lovely to read your comments.
An efficient company. My order arrived at the store early the…
My order arrived at the store early the next morning, so I was able to collect it early in the day.
13 May 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Nottingham
Thanks for your kind review, we look forward to your next visit.
A new TV for my bedroom
Rob helped me to select and set up the right TV for me and he was correct about the picture and sound really good thank you
11 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Nottingham
Thank you for your wonderful feedback
Excellent service from the off
Excellent service from the off. The assistants took time to explain differences between models and the process from enquiry to completed sale was smooth.
11 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Nottingham staff have served and…
Nottingham staff have served and assisted me positively, professionaly and competently for over 30 years. That's why I keep going back and signpost friends to them.
10 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Nottingham
Thanks for your great feedback and for supporting local business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.