Richer Sounds - Nottingham Reviews 

2,187
TrustScore 5 out of 5

5.0

108 Mansfield Road, NG1 3HD Nottingham, GB


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Rated 5 out of 5 stars

Really good experience from beginning to end. Tony at the Nottingham branch gave me the best price available for our new TV. He checked that the bracket that I intended to buy was appropriate. Delive... See more

Company replied

Rated 5 out of 5 stars

The TV I wanted wasn't in the Store but Tony managed to source one of three available from another store and get it sent over to them. He then contacted me a few days later to arrange delivery the ne... See more

Company replied

Rated 5 out of 5 stars

Always 5 star service from Rob @ the Nottingham store. Rob always goes above and beyond with helping me choose a new TV with the best price the after sales is really good any issues are sorted straigh... See more

Company replied

Rated 5 out of 5 stars

I've been a Richer Sounds customer for decades now and can't fault them. This latest purchase I messed up and put delivery to store by accident but I was able to phone them up and they fixed it no pro... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom

  • 0333 900 0035

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(2,187)

24,272 reviews in the last 12 months

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Rated 5 out of 5 stars

Repeat customer for nearly 30 years

Buying amp and speakers online is a minefield, the ability to try different setups in the demo room is invaluable. Okay so I blew my budget significantly but we are very pleased with the sounds we now enjoy every day and will hopefully for many years to come. The first set of Mission speakers purchased 27 years ago are still going strong, now another room has quality hifi. Shout out to Rob @ Nottingham store for his patience, knowledge and enthusiasm

4 May 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review!

Rated 5 out of 5 stars

Helpful staff and superfast delivery

Every person at the shop offered good advice and were very helpful in my choice of turntable and the correct connections.

6 May 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Ordering & prompt delivery to store was…

Ordering & prompt delivery to store was good. Service at Nottingham store was excellent when I collected.
It was a bit wierd getting the delivery emails from DPD though, when they weren’t delivering to my home.

5 May 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Tailored, expert service

Tailored, personal service from knowledgeable and experienced staff. They take the time to understand your current set up and provide great advice on how to improve it

3 May 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Fantastic advice and very friendly

Fantastic advice and very friendly.
I got the system I was hoping for at the right price.
The chance to try it in their demonstration room was invaluable.
Definitely going back there again.

1 April 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

So pleased I went to Richer Sounds!

The person I spoke to was really helpful, he explained stuff really well and demonstrated how to get the new item connected. He was really pleasant and patient!
My item also arrived really quickly.

29 April 2026
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Reply from Richer Sounds - Nottingham

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Loved the free Sound Bar.

Loved the free Sound Bar.
i looked at other suppliers and they never gave a free sound bar.
I love free gifts with expensive items.

30 April 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Great service from Nottingham store

Dealing with the Nottingham store was great. They had the clearance item, sold it to me for less than the advertised clearance price, and arranged free next day delivery. The reason I give only 4 stars is because the item, a Panasonic PMX 803, has a noticeable delay between turning it on and sound coming out.

28 April 2026
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Reply from Richer Sounds - Nottingham

Thanks for the kind feedback and comments on the store team. I'm sorry of course to read your comments about the unit, and will arrange for the colleagues to give you a call and help get this sorted.

Of course should you need any further assistance in the meantime do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Great value - great service

I bought a new TV and soundbar. I called a couple of times with questions and the guys there were so helpful, especially Tony. Very happy with my purchase and would happily recommend Richer Sounds - in fact my son is going to buy a TV from them now!

29 April 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Satisfied VIP Club member

Easy to follow website, no problem ordering click and collect was convenient for me and the price was good.

27 April 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Brilliant people

Brilliant people. Recommend again and again

21 April 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Been using Richer Sounds for years

Been using Richer Sounds for years. Always great customer service and prices.

21 April 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Sennheiser HDB630. Nottingham shop.Four years ago I purchased an Audiolab…

Four years ago I purchased an Audiolab Omnia unit from the Nottingham shop.
So, having a good experience on that occasion, I telephoned the Nottingham shop for advice regarding quality headphones.
I arranged to make the 25 mile journey the following week to try in person.
The staff were very helpful as per usual, tried various headphones with different genres of music from my own phone, using the listening lounge within the shop.
I purchased the Sennheiser HDB630 as recommended on my initial phone call.
Excellent service and will use again.

20 April 2026
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Reply from Richer Sounds - Nottingham

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent service and the cheapest…

Excellent service and the cheapest price online. There was an issue with the online payment system so I called the next day and they waived the express delivery charge by way of an apology. I've been buying goods from Richer Sounds for over 30 years and will continue to do so

20 April 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great customer service in the…

Great customer service in the Nottingham branch. Offered to ship item to my home next day when it was out of stock in store, and I was able to still pay cash which was nice . Great team lovely store

20 April 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review!

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