Richer Sounds - Manchester Reviews 

1,415
•
TrustScore 5 out of 5

4.9

268 Deansgate, M3 4JB Manchester, GB

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Rated 5 out of 5 stars

I visited Richer Sounds Manchester to get some headphones for my phone. Being in-ear phones I was looking for they obviously cannot be demo tested. The staff could not have been more helpful in des... See more

Company replied

Rated 5 out of 5 stars

Visited the Manchester shop and found all my enquiries answered by a guy who really was knowledgeable about the very aspect of Sonos audio. He directed me to the right product to buy to add a turnta... See more

Company replied

Rated 5 out of 5 stars

An easy and excellent transaction. An excellent price for an excellent Av Receiver. I had the Yamaha RX-V6A for two years and I was never happy with it, even though I tried tweaking it many times an... See more

Company replied

Rated 5 out of 5 stars

My go to solution for audio. Always very helpful and knowledgeable. Nothing is too much trouble. Staff are great with particular mention to Matt.

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,415)

24,562 reviews in the last 12 months

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Rated 5 out of 5 stars

I have bought Ruarkaudio R1S

I have bought Ruarkaudio R1S. I received 6 years warranty. In 2019 i bought there record player by Denon , is still working from 7 years . Richer sounds giving customers very good service and long-term warranty. The staff is very friendly and helpful . If you don't know where to buy,buy at Richer sounds.
Pawel Marczak

6 June 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great company

Great company. Really good customer service. Would recommend over any other electronic retailer as the service after my TV developed a fault after 5 years was amazing.

29 May 2026
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Reply from Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I bought a 32 inch TV and wall bracket…

I bought a 32 inch TV and wall bracket recently and I received a very helpful advisor who offered and answered all my questions with intererst.
This is exactly the same experience that I received the last time I bought goods from you.
No heavy sales pitch just good advice, very refeshing and that's why I keep coming back to you.

27 May 2026
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Richer sounds- Gold Standard Service

Richer sounds! What can I say have been using them for years. Always buy my Audio visual products from them, 6 year warrantey is always a bonus. Great advice aswell when going into the Deanagate Manchester store!

27 May 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Knowledgeable helpful staff

Knowledgeable helpful staff
Work out a deal that was good
For me. Sorted out next day delivery
As I was on the bus.

27 May 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

All of the staff were very professional…

All of the staff were very professional and knowledgable. When I had problems setting up my cd radio unit I popped back into the store with it and they had me up and running in no time. Full marks!

22 May 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Awesome service in store

Awesome service in store. Staff were super friendly, helpful, knowledgeable and informative. Delivery was great and I’m really happy with my speakers.

4 May 2026
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Reply from Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Helpful

Helpful, friendly staff. Excellent follow up on item not available at the time.

18 May 2026
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Reply from Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Knowledgeable, helpful staff

Knowledgeable staff always happy to listen carefully to customer requirements and expectations, provide assistance, advice and demonstrate products on-demand without hard-sell. Prices are competitive, free 6-year warranty included, free delivery on orders over £100.

18 May 2026
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great customer service

The staff were very friendly and explained everything about the product I was browsing.
I initially tried to pay by card, but they do not accept international cards, so I had to pay in cash instead. After I went to the ATM and came back, the staff kindly gave me a £5 discount, which I really appreciated.
The payment made by my card actually went through as well, but the store handled it professionally and refunded it back without any issues. Great customer service and very helpful staff overall!

15 May 2026
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Reply from Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

The help and advice I received from…

The help and advice I received from Matt was probably the best I have ever received from anyone in a store. I really appreciated his assistance. If I was to give him marks out of 10 I would give him 12 !
Best wishes Roger Aley.

12 May 2026
Unprompted review
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Reply from Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great experience

Great experience. I booked a demo and tried a few options. No time pressure, and backed by a 14 days retun. Great.

1 May 2026
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Reply from Richer Sounds - Manchester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 4 out of 5 stars

I thought the service was good

I thought the service was good. Matt the salesman in the shop was really helpful and the speakers I bought are very good.

1 May 2026
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Reply from Richer Sounds - Manchester

Thanks for the feedback, especially about Matt, it's great to read you are also happy with the speakers!

Of course if there was any aspects you feel we could improve, and hopefully achieve a five star review from you next time, we'd love to hear about them..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 4 out of 5 stars

Great quality product, sound lacks bass initially but with EQ it comes alive!

The design and build quality are fab.

The sound is good but after trying the DMS Labs tuning I absolutely love them now, nice and flat EQ with equal representation that sounds brilliant and characterful!

Great value for money at £179 but definitely try the labs tune (available in video 'Nothing CEO reacts to Headphone (1) reviews' at 6:56 )

P.S When the ear cups are flat they will clink together and I've read reports of them chipping away at each other, I've just popped some electrical tape where they touch and that seems to have reduced the impact :)

Notable mentions:
Paid for 6 day delivery and received it the next day which was nice!

Staff in the Manchester shop were very helpful and allowed me ample time to decide without feeling rushed, also very knowledgeable and friendly. I think it was James that helped me, (long grey hair)

23 April 2026
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Reply from Richer Sounds - Manchester

Thanks so much for taking the time to leave such a thoughtful review, it’s of course fantastic to hear how much you’re enjoying the headphones!

We also appreciate the sharing of your tip on the ear cups, which is noted, and we’ll be sure to pass your kind words on too, especially to James. Thanks again for supporting local business, and we hope you continue enjoying your music.

The Richer Sounds team 🎶

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