I contacted Richer Sounds asking for advice regarding a pre-amp for my turntable. The advice I received was spot on as always. Although I ended up buying the pre-amp from Amazon (cos I could get it ne... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I contacted Richer Sounds asking for advice regarding a pre-amp for my turntable. The advice I received was spot on as always. Although I ended up buying the pre-amp from Amazon (cos I could get it ne... See more
Company replied
The help and advice I received from Matt was probably the best I have ever received from anyone in a store. I really appreciated his assistance. If I was to give him marks out of 10 I would give him... See more
Company replied
Outstanding service from the Manchester team. Ryan was patient and very informative with my purchase. Very pleased with the price, and believe me I DID shop around - and quite confident that not o... See more
Company replied
Everything is first class,equipment working perfectly, just one thing that spoils it, there was no full manual in the box, this manual has 168 pages which is needed to help you with the complete inst... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
268 Deansgate, M3 4JB, Manchester, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Richer sounds have done well over the years helpfull staff

Reply from Richer Sounds - Manchester

Reply from Richer Sounds - Manchester
The help and advice I received from Matt was probably the best I have ever received from anyone in a store. I really appreciated his assistance. If I was to give him marks out of 10 I would give him 12 !
Best wishes Roger Aley.

Reply from Richer Sounds - Manchester
Great experience. I booked a demo and tried a few options. No time pressure, and backed by a 14 days retun. Great.

Reply from Richer Sounds - Manchester
I thought the service was good. Matt the salesman in the shop was really helpful and the speakers I bought are very good.
The design and build quality are fab.
The sound is good but after trying the DMS Labs tuning I absolutely love them now, nice and flat EQ with equal representation that sounds brilliant and characterful!
Great value for money at £179 but definitely try the labs tune (available in video 'Nothing CEO reacts to Headphone (1) reviews' at 6:56 )
P.S When the ear cups are flat they will clink together and I've read reports of them chipping away at each other, I've just popped some electrical tape where they touch and that seems to have reduced the impact :)
Notable mentions:
Paid for 6 day delivery and received it the next day which was nice!
Staff in the Manchester shop were very helpful and allowed me ample time to decide without feeling rushed, also very knowledgeable and friendly. I think it was James that helped me, (long grey hair)

Reply from Richer Sounds - Manchester

Reply from Richer Sounds - Manchester
Everyone works hard to achieve complete customer satisfation.

Reply from Richer Sounds - Manchester

Reply from Richer Sounds - Manchester
Great record player for a beginner. Good quality & sound. Very informative staff.

Reply from Richer Sounds - Manchester
I contacted Richer Sounds asking for advice regarding a pre-amp for my turntable. The advice I received was spot on as always. Although I ended up buying the pre-amp from Amazon (cos I could get it next day rather than wait til after Easter) I did buy a RCA cable from RS in Manchester. Very pleased with the cable & the advice I received from the team was superb as always.

Reply from Richer Sounds - Manchester
I order mostly on line but the service is always fast

Reply from Richer Sounds - Manchester
Outstanding service from the Manchester team.
Ryan was patient and very informative with my purchase.
Very pleased with the price, and believe me I DID shop around - and quite confident that not only this was the cheapest price in the UK but with the 6 year warranty and brilliant customer service this was a cracking deal.
Speedy delivery with 2 great guys too.

Reply from Richer Sounds - Manchester
Lovely friendly team.
Matt was very helpful and very knowledge too. I will definitely be back. Thanks.

Reply from Richer Sounds - Manchester
Staffs are friendly and helpful. Checked everything which I want to know. Help me to make the best decision and purchase.

Reply from Richer Sounds - Manchester
The headphones are brilliant. The app lets you EQ the sound I like very much recommended. The only fly in the ointment is DPD. I dread deliveries from them. This time was no different. The driver took one look a the flats and drove straight passed. I then had to go and collect from a shop. Despite the fact I was at home and never left the flat. I paid for home delivery. Please stop using DPD as they couldn't a cold in the middle of a Pandemic.

Reply from Richer Sounds - Manchester
Sam really helped us out. The staff were really keen to help and had great technical knowledge. Very impressed with the new turntable and the advice at richer sounds Manchester

Reply from Richer Sounds - Manchester
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.