Received our delivery today with Mark and Trav, excellent communication as they called 20 minutes before. They brought the tv right into the house and even gave my husband some tips. Even made a fuss... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience with Richer sounds delivery team. Warwick and Rob were really friendly and helpful with the delivery itself, but they went above and beyond giving me lots of installation tips for put... See more
Company replied
Tracey and Paul arrived on schedule to deliver my Sony TV from Richer Sounds. They checked the box for any damage, took photographs and kindly lifted my old heavy TV off the sideboard and onto the flo... See more
Company replied
The two people who delivered our TV were very courteous and carefully delivered the goods in a timely manner. We were kept well informed of progress and even got a phone call when they were 15 minut... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rang and advised of delivery time,very…
Rang and advised of delivery time,very helpful. Carried TV and speakers round back of house. Very friendly and polite
1 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds is a great company to buy…
Richer Sounds is a great company to buy from I have no hesitation in recommending them. My latest TV from them was recommended by their website and I am not disappointed. Hand delivered with care by Zak and Ian who were very helpful. 6 year guarantee- no brainer.
2 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Excellent the delivery guys were very…
Excellent the delivery guys were very professional phoned 20 minutes prior and then put tv 📺 we’re we wanted it excellent
2 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Perfect delivery and Gareth was smiley…
Perfect delivery and Gareth was smiley and helpful, not like some who look who don't look happy in their job. The TV is a hit just what wanted. We always go to Richer Sounds John was so helpful in the shop
30 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Gareth was prompt polite and friendly
Gareth was prompt polite and friendly. He offered to remove his shoes. He carried the tv upstairs for us. Brilliant.
30 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
I had great advice from the Cheltenham…
I had great advice from the Cheltenham store for a previous piece of equipment I bought from them 10 years ago. So I rang and asked for advice about a new TV I was after. I spoke to Jason who gave me great service so I bought the tv from them. Jason arranged for it to be delivered to my home a couple of days later. Unlike some other companies, the tv did arrive in 2 days and the couriers, Zak and Ian, did contact me with a delivery window and did call 15 minutes or so before the delivery. Everything promised happened. Simple.
To quote a well- known phrase: I will be back. Thank you Richer Sounds Cheltenham.
30 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Great service
Got a next day delivery service without paying the extra, got clear, full communication. Driver & mate were cheerful, nice professional people. Brought the TV into my house and placed it exactly where I asked. Couldn't ask for better. Thank you Gareth & Mark :)
30 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Perfect delivery tv came with a…
Perfect delivery tv came with a pristine box and very friendly service will be using again in future
30 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Great communication, rapid delivery
I ordered a LG G5 TV and Samsung Q900F soundbar/theatre system late on the Saturday. Confirmed delivery for the following Tuesday, but was then delighted to discover, on the Sunday, that Richer Sounds had managed to pull that order forward to the Monday.
From there, it was really great communications and the delivery arrived on time without issue.
Karol and Paul were really friendly, professional, and helpful - offering advice regarding the set up.
I would definitely order from Richer Sounds again - and the delivery service was about as good as I've experienced.
Thank you to Karol and Paul!
29 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
All spot on and no complaints at all
All spot on and no complaints at all
29 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Richer Sounds are always a pleasure
Richer Sounds are always a pleasure to deal with, in store, online or during delivery. Always pleasant, great guarantees and reasonably priced.
29 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Communication was amazing throughout
Communication was amazing throughout. Gareth sorted my delivery quickly and was very friendly 😊
29 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Richer Sounds get top marls from me
Great communication prior to the delivery and on the day of delivery'
Phone call to say the team of Karol and Paul were on their way.
Great delivery into home.
Richer Sounds get top marls from me from walking into the shop up until delivery
29 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Karol and Paul were true pros
Karol and Paul were extremely helpful - great contact, obviously knowledgeable and really polite. Thanks for the support and communication on delivery. Amazing.
29 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Karol and Paul were excellent and very…
Karol and Paul were excellent and very helpful delivering our new TV’s and sound bar! Highly recommend!
26 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Excellent Delivery Service
I had my TV delivered today by Gareth and Rob who delivered it with care, on schedule and did a great job keeping me informed in regards to the delivery process/ETA. They were polite and brought the TV into my property to my specification.
All this whilst working in 35°c+ temperatures - well done lads! 🙌🏻
26 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Karol and Paul rang to say on their way…
Karol and Paul rang to say on their way and arrived on time. Polite and efficiently the 42 inch TV was delivered with care and attention. I mentioned it was my first online purchase from RS which was established when I worked at Sony UK. Very impressive around. Many thanks Jonathan
26 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very impressed!
I have been very impressed with Richer Sounds from enquiry to delivery. As soon as I ordered I have been kept updated on delivery and given a window of 3 hours the day before. On the day I was notified of my hour slot and Gareth and Rob were so accommodating and helpful and delivered with such care. Really great lads to have working for you, especially in this heat! Thank you both
26 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Delivery of TVs
Delivery slot confirmed by text in morning then by a phone call when 10 mins away. Zack and Ian were very polite. Delivery was on time and completed promptly and professionally
24 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
LG C6 55IN …
Extremely happy with the t v plus the delivery. man came in, explained everything very happy with everything.Thank you very much
23 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.