Richer Sounds - Distribution Reviews 

2,965
TrustScore 5 out of 5

5.0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Received our delivery today with Mark and Trav, excellent communication as they called 20 minutes before. They brought the tv right into the house and even gave my husband some tips. Even made a fuss... See more

Company replied

Rated 5 out of 5 stars

Great experience with Richer sounds delivery team. Warwick and Rob were really friendly and helpful with the delivery itself, but they went above and beyond giving me lots of installation tips for put... See more

Company replied

Rated 5 out of 5 stars

Tracey and Paul arrived on schedule to deliver my Sony TV from Richer Sounds. They checked the box for any damage, took photographs and kindly lifted my old heavy TV off the sideboard and onto the flo... See more

Company replied

Rated 5 out of 5 stars

The two people who delivered our TV were very courteous and carefully delivered the goods in a timely manner. We were kept well informed of progress and even got a phone call when they were 15 minut... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom

  • 0333 900 0093

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,965)

23,408 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Justin at the shop was extremely helpful in letting me know what my best options were based on how much I was willing to spend. Thank you very much Justin, I will definitely come to you next time I need anything. Karol and Paul also did an amazing job with the delivery, they gave me an estimated 20 minute period and they were there just as promised. The service was smooth and excellent , they even offered to fix it for me. Richer sounds, you have the best guys on the job. Thank you all.

23 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, no fuss, just get the job done as it should be.. Pain free delivery from Gareth and Mark who rang half an hr b4 they arrived.

22 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service as always

Thanks to Gareth and Mark for a smooth delivery and on time. Great service from ordering to delivery

22 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Solid Experience

Faster than expected delivery from Richer Sounds. On the day delivery communication great. Gareth and Mark very professional and friendly. Overall I'm happy.

22 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Trav and Rob from Richer Sounds…

Trav and Rob from Richer Sounds delivered speedily and fuss free, gave me all sorts of good advice generally and got my new TV to me in mint condition. Couldn't ask for a more capable outfit to look after what is a high spend for me, and was especially pleased that the boys were from Richer themselves rather than a third party that might have felt less invested.

22 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The two delivery men was fantastic

The two delivery men was fantastic. They took my 65 inch tv upstairs for me which made it easier . 😀

22 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The delivery was 10/10

The delivery was 10/10.
I wasn't in but managed to arrange my mother to come round to take the delivery. She said they was fantastic and she also commented that one of the guys delivering was "a bit of a dish" 😂. Thank you for making it such as smooth transaction.

9 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent delivery from Gareth & Mark

Excellent delivery from Gareth & Mark, they phoned to let me know they were on there way and was very pleasant and polite when they arrived.

19 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Tv delivered on time with Trav and Rob…

Tv delivered on time with Trav and Rob phoning beforehand to say they were on their way. Very polite and courteous.

19 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your wonderful feedback

Rated 5 out of 5 stars

My new TV arrived in the time slot as…

My new TV arrived in the time slot as stated in the email. Rob and Trav rang to say they were 30 mins away . Look forward to using my new tech. Thanks Richer Sounds who are spot on as always. I've bought tech from them for 25 years now.

19 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Zak and Ian delivered my new tv

Zak and Ian delivered my new tv, they were prompt, courteous and kept me in the loop every step of the way. An excellent service all round.

18 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Rob & Trav were excellent

Rob & Trav were excellent. I received a text the day before giving a time slot and a phone call shortly before arrival. They were very helpful and polite and had a friendly manner. Cannot fault them.

18 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your 5 star review!

Rated 5 out of 5 stars

Terrific service

Terrific service. The sales assistant, Alex, sourced me a TV from another shop when the model I wanted was not available at Sheffield or from another store. He also chased up delivery for me the following week, liaising with the other shop.

10 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Trav and zRob were great

Trav and zRob were great. Offered to help moving other stuff out of the way.

17 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Karol and Paul were excellent all round…

Karol and Paul were excellent all round - very friendly and helpful. Princess (my Akita) was very excited and got lots of fuss and attention from Karol!

18 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

From ordering to delivery

From ordering to delivery, everything was a smooth process. The delivery man (Gaz), awesome and friendly gentleman. Even asked if he should take his shoes off before entering the house. Small gestures like this make a huge difference. Wry polite, with a smile from arriving to leaving. Richer sounds are amazing. To deal with and to purchase from. Top rated

18 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Delivery was great

Delivery was great. Phoned me 30 mins before they were coming. Gareth and Mark did a great job. Took tv upstairs as well. Nice work

18 June 2026
Unprompted review
Richer Sounds - Distribution logo

Reply from Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look