Ordered Friday delivered Monday. Delivered at specified by a very friendly driver. Looking forward to unboxing and watching England on Wednesday Have now set up my telly superb. Dead easy to set up... See more
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New tv from Richer Sounds delivered by Gareth and Paul - very efficient as got text message from them advising of time slot, followed by tel call of exact time once they were 20 minutes away. Very pol... See more
Company replied
The delivery men were excellent. Sent me a text with my delivery window. I asked if they could message me 20 minutes before they were due to arrive. They were more than happy to accommodate and arrive... See more
Company replied
So pleased I used Richer Sounds to buy my new TV. Whole service from start to finish was just brilliant. It arrived less than 24 hours after I'd ordered it. Rob and Mike were fantastic handling the de... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
Asks customers to review
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The delivery men Mark and Gareth were…
The delivery men Mark and Gareth were absolutely brilliant. Very polite and courteous. Would also like to say thank you to Jack at the Edinburgh store for all his help.Definitely will be shopping with you again.
14 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery men were excellent
The delivery men were excellent. Sent me a text with my delivery window. I asked if they could message me 20 minutes before they were due to arrive. They were more than happy to accommodate and arrived exactly 20 minutes from the message being received. Excellent care taken unloading and very professional. Followed all instructions. Highly recommended.
13 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Ordered Friday delivered Monday
Ordered Friday delivered Monday. Delivered at specified by a very friendly driver. Looking forward to unboxing and watching England on Wednesday
Have now set up my telly superb. Dead easy to set up picture quality brilliant. Thanks again to Gareth for the safe and prompt delivery
13 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Faultless delivery
Good communication on delivery time and package wasn't damages
13 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Good communication able to get almost…
Good communication able to get almost exact time of Delivery. Delivery drivers Biju and Paul were very good and helpful. Great experience overall.
10 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Gareth was very polite and kept in…
Gareth was very polite and kept in touch to advise me on my delivery.
His service was 5 star
10 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Kept fully informed of tracking
Kept fully informed of tracking.
Delivered on time by courteous and pleasant Richard's two man team.
7 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great company
Great company. Delivery info was very good with a 3 hour time slot. They arrived within the designated time and carried the tv in to house and put where my daughter requested. She said they were very friendly and helpful and even gave her some tips about the set up of our new tv.
8 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Delivery drivers were very polite and…
Delivery drivers were very polite and helpful.
Excellent service.
9 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Seamless process
Seamless process. Text this morning confirming delivery slot. Phone call 20 mins in advance.Arrived on schedule Grant and Karol turn up. They unloaded put the TV where I needed it, had a chat signed the paperwork and they left. Top team!
9 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Gareth and Rob were very polite and…
Gareth and Rob were very polite and professional, and item delivered with care. Excellent service.
9 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds are excellent.
So pleased I used Richer Sounds to buy my new TV. Whole service from start to finish was just brilliant. It arrived less than 24 hours after I'd ordered it. Rob and Mike were fantastic handling the delivery. Fully updated all morning before they arrived. Carried it in the heat up our narrow lane and brought it inside the house. Some great setup tips and just generally lovely to deal with. Highly recommended.
8 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Delivery
Delivery 3hour window given, regular updates and on time . Guys were polite and efficient
8 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Fantastic..
Fantastic service from both Rob and Mike. TV was delivered on time. Rob is extremely knowledgeable and clearly knows his stuff! Mike has a good teacher! Thank you for all your help 😊
8 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Friendly and Helpful and on time.
Arrived on time. Friendly and helpful. Zak and Ian were great.
8 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent delivery service
Excellent delivery service. The guys were awesome, very friendly and professional. Well done guys......thank you!
8 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
The delivery guys were awesome
The delivery guys were awesome, straight in no messing about job done. Well done and thank you guys
8 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Amazing sercive
Amazing service was let known of the delivery time before they arrived. Friendly staff 100% recommend
8 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Delivery team Zak & Ian
Delivery team Zak & Ian provided excellent service today. They telephoned me shortly before the delivery and l was 10 minutes from home. They said no problem and were there just as l arrived home. A very smooth transaction.
7 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
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