Decided to upgrade TV to LG C series 2026. Looking on the Richer Sounds website had a couple of questions so rather than buying online I went down to the Stockport shop. Adrian was able to answer m... See more
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Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... See more
Company replied
Friendly couriers Warwick & Trav were excellent. Kept us informed of their journey the whole time and were swift in delivering and leaving it in a safe place. If only all delivery people were like thi... See more
Company replied
Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Brilliant delivery service!
I just had a delivery on behalf of Richer Sounds.
What a brilliant service, I had Ian and Zak doing my delivery, two of the nicest men you will ever meet.
If I could give them 10⭐️ I would!
30 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Trev and mark were superb
Trev and mark were superb. Great communication about delivery time, and arrived promptly. Cheerful, friendly and professional he ensured I knew exactly the next stage in installaption, checked I had guarantee and left when he was assured I was completely satisfied. A credit to Richer Sounds!
30 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great Service.
Zak and Ian did a great job. Left the tv exactly as I requested. Arrived early and let me know in advance. Very helpful. Great service
29 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Rob and Paul delivered my TV today and…
Rob and Paul delivered my TV today and were very polite and respectful. Rob was very knowledgeable and gave some great advice and tips. Refreshing to have someone deliver a product they actually know everything about. Will recommend and use again
29 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Great delivery
Great delivery . Arrived early and let me know in advance. Very helpful. Great service
28 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Rob and Paul delivered my new TV this…
Rob and Paul delivered my new TV this afternoon and kept me up to date with the time they would arrive. All went really well and I appreciated their kindness and consideration. If only other delivery firms employed people like Rob and Paul purchasing items would always be pleasure not the anxious time consuming experience it normally is.
28 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Delivery was prompt and efficient
Delivery was prompt and carried out very quickly
We were kept informed all the way and
Zak and Ian were very polite and helpful
Thank you.
22 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly and professional
Such a quick and smooth delivery with great communication all the way. Gareth and Mark were very pleasant and professional with delivery as per timings provided. Very pleased with their service.
28 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Prompt, friendly and careful delivery by Gareth
25 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Great advices on the kind of tv and…
Great advices on the kind of tv and sound system i really needed from Matt.
Not trying to sell me something I didn’t need. understood well my situation Great services and expertise.
22 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Very person-oriented customer experience
Gareth and Mark got in touch in the morning to let me know their estimated time, gave me a call to check they could deliver early and then double checked to see if I needed a hand with prepping for installation.
After I setup my soundbar, I noticed that the price had lowered, so contacted the Price Promise team and Niall confirmed that they would match their new price for the product!
All-in-all, I hope more companies can operate like this. Felt familiar and personal!
22 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Promised in 7 days arrived in 2
Promised in 7 days arrived in 2. Regular Communication and updates. On day of delivery messaged to confirm time
and again 20 mins before delivery. Gareth and Mark arrived on time Friendly and polite. Offered to remove their shoes and went over and above to ensure the delivery was stored safely. Great service - thanks guys
25 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Seamless purchase
Delivered within 36 hours of placing order. Great communication throughout and great delivery team Rob and Trav
25 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your feedback and for taking the time to leave us a review.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Great service from Karol & Paul
Great service from Karol & Paul - very friendly & offered to take our new TV into the room where it will be situated. Arrived at the early side of the delivery time slot given. Very good service.
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Thank you for the very quick delivery
Thank you for the very quick delivery of my new TV. The driver, Gareth, was very courteous and kept me updated all the time as to when he would arrive, and the TV was promptly delivered. Another company had offered to deliver the same TV in approximately four weeks as they had to order from the manufacturer. Richer Sounds is perfect, and a six-year warranty is thrown in—can't ask for more!
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service as usual from a well…
Excellent service as usual from a well respected company. Great communication and delivery on schedule
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Highly recommend richersounds
I couldn't use a voucher code so phoned richersounds and Steven sorted it for me.
This is the second tv we have purchased from them and cannot recommend them enough.
My old TV is still going strong after approximately 6 years but we are having a media wall put in so went for the 65inch TV and we can use the old one in another room.
From purchase to delivery was absolutely brilliant, they sent me a email the night before saying my delivery will arrive today and then i was kept informed via text giving me a time slot.
Gareth and Travis rang me again to say they were 10 minutes away.
They both respected my property and offered to take their shoes off.
They placed the tv exactly where I wanted it .
Absolutely fantastic service from start to finish.
Highly recommend this company.
They even emailed me again to say any problems give them a call.
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Great communication, delivered with care
Great communication, package delivered on time with great care thank you Gareth and Travis
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Very friendly and professional service…
Very friendly and professional service throughout from purchase in store to delivery at home. Highly recommended !!
24 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
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