Opted for the 3-5 day free delivery but the order was scheduled to be delivered in two days. Given a time slot but then received a call half an hour before the time slot saying they could deliver in t... See more
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See what reviewers are saying
Great delivery service from Richer sounds. Notified of a 3h window 24h before and the guys came at the expected time, also giving 10 mins notice by phone on the day. Zak &Ian carefully bought the orde... See more
Company replied
Phoned half hour before delivery. Arrived on time. Delivery team Warwick and Rob were friendly and polite. Placed tv box exactly where needed. Offered advice about opening safely. Box was perfect, no... See more
Company replied
Having dealt with Richer Sounds before it was an obvious choice when upgrading our TV. Visited their Liverpool branch who couldn't have been more helpful. Ordered A Hisense TV & soundbar & arranged a... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Delivery
Wawrick and Rob were lovely and friendly, delivered my TV and soundbar with no fuss while also having a quick chat with me
16 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I have used Richer Sounds in Sheffield…
I have used Richer Sounds in Sheffield for 25 years and they have always given 5 star service, easy ordering process and the best price available, I would also give a big shout out for the 2 delivery guys who are very professional and very nice with it, a real credit to Richer Sounds, well done Boys.
16 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly delivery and communication
Friendly delivery and great communication.
16 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Efficient and friendly delivery. Delivery was at…
Delivery was at the agreed time and Karol was friendly, courteous and very helpful. The goods were exactly as ordered and were handled with care. I wish all deliveries from other suppliers were as efficient and friendly.
14 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service delivered carefully…
Excellent service delivered carefully driver Zak was more than helpful.
16 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Perfect transaction
Having dealt with Richer Sounds before it was an obvious choice when upgrading our TV. Visited their Liverpool branch who couldn't have been more helpful. Ordered A Hisense TV & soundbar & arranged a delivery day that worked for us. Delivery on time & the guys were great. So pleased with purchase & service.
10 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Excellent service from Zak and Ian
Excellent service from Zak and Ian
Friendly and professional
Thankyou
15 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great communication
Great communication - nothing to much trouble great delivery as usual
15 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Nice and quick delivery
Ordered on Monday and received the TV on Wednesday. The whole purchase process was quick and easy, and the delivery arrived on time as promised. Very happy with the service and would definitely recommend!
15 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Delivered free in 3 days
Delivered free in 3 days. No issues, except that earlier notification of the delivery day would have been useful.
15 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent
Warwick and Rob were clear, efficient and very helpful.
Will not buy from another retailer, especially with the price match, with is very genuine with no small print.
14 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very polite professional
Very polite professional, friendly, and respectful of our home😁
14 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Perfect
Visit the shop looking to place an order for JBL speakers and stands. Dave ordered them in, the price was the best to to found. I was kept upto date on the status of the order as they were being sourced from outside the UK.
I was contacted by Dave who then arranged a delivery date covenant to myself.
The delivery guys Rob and Warwick phoned ahead to make sure I was in for delivery then arrived exactly on time, the good it perfect condition.
Stress free ordering, great service.
14 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Great service
Great service!
Gareth & Mark were polite and professional.
Called ahead of the delivery and arrived ahead of time. Thank you!
14 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Warwick and John were super
Warwick and John were super. What a team, no wonder everyone said Richer Sounds are the best.
14 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
The delivery men Mark and Gareth were…
The delivery men Mark and Gareth were absolutely brilliant. Very polite and courteous. Would also like to say thank you to Jack at the Edinburgh store for all his help.Definitely will be shopping with you again.
14 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
The delivery men were excellent
The delivery men were excellent. Sent me a text with my delivery window. I asked if they could message me 20 minutes before they were due to arrive. They were more than happy to accommodate and arrived exactly 20 minutes from the message being received. Excellent care taken unloading and very professional. Followed all instructions. Highly recommended.
13 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
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