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Northampton Reptile Centre Reviews 

23,521
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,315 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast delivery times, reliable shipping methods, and the extensive range of high-quality products available for their exotic pets. Consumers often highlight the incredibly helpful support staff who provide clear advice and ensure that all orders arrive securely and safely packaged. Some reviewers were not happy with temperature issues during transit, noting that frozen items occasionally thawed or live insects suffered due to hot weather. A few other people also felt that courier handling could be improved, mentioning occasional delivery delays or packages left outside without notification.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting excellent vivariums, tanks, and fresh food... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast, reliable, and... See more

Quality

Consumers find quality to be positive, regularly praising the excellent condition of both frozen and live... See more

Service

Reviewers highlight positive aspects of service, consistently praising the knowledgeable advice and fast... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast delivery and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son had just got his first Mantis and we needed a set-up along with great advice. Stumbled across Northampton Reptile Centre online and took a special trip there. Greeted by Dom who helped us out w... See more

Company replied

Rated 5 out of 5 stars

My first order from the reptile centre…. Mealworms …. I can tell you two blackbirds, two sparrows and the occasional magpie are extremely pleased …. All mealworms thriving being fattened up vegetable... See more

Company replied

Rated 5 out of 5 stars

Every time I have bought something from this amazing company it has arrived promptly & in great condition, very trustworthy company & they have so much to offer, im always needing safe plants for my... See more

Company replied

Rated 5 out of 5 stars

First time using reptile centre, the pinkies were reasonably priced and arrived well packaged and still frozen with an ice pack and styrofoam box. Delivery was fast and reliable so would definitely us... See more

Company replied



Company details

  1. Reptile Store
  2. Pet Store
  3. Pet Supply Store

Northampton Reptile Centre

Written by the company

Service
Deliver a remarkable service from a knowledgeable team.
Products
Constantly improve the products.
Easy
Make it as easy to complete your purchase as possible.
Listen
Listen to our customers to find out how we can improve.

Free Next Day Delivery

On All Orders Over £79

Order before 12pm and get your order delivered for free on the next working day!* *Working days are defined as Monday to Friday. Orders are not dispatched during weekends.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(23,521)

1,309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast postage …

Great delivery service yet again for my second time of purchase, good size mealworms for 250 g. Some metamorphosis however this heat is that not surprising refrigerated mine when they got here. These blackbirds sure are hungry. Next order again soon .

2 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Deborah.

We're glad to hear that you and the blackbirds are happy with the mealworms. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

All Items ordered available and…

All Items ordered available and delivered the next day. Great range of quality products available,everything I need for my Reptile.

2 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Miles.

We're glad to hear that everything arrived quickly and that you are happy with the range of products.

Kind regards

Jamie

Rated 5 out of 5 stars

First order

First order, meal worms arrived in great condition, fast delivery, I will order from them again +++++++

3 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Sarah.

We're glad to hear that everything arrived quickly and in great condition. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Chicks came the next day

Chicks came the next day, right on time.

1 July 2026
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Reply from Northampton Reptile Centre

Hi Lois

We're glad to hear that the chicks arrived as expected, we hope this continues for future orders.

Kind regards

Jamie

Rated 3 out of 5 stars

Locusts and crickets were good

Locusts and crickets were good , unfortunately most of the silkworms were dead and rest died in a couple of days ,only got 2 worms out of 2 packets, no food in packs for them. Used reptile centre before and will again but not for silkworms. Well packaged and fast delivery though.

1 July 2026
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Reply from Northampton Reptile Centre

Hi Rosemary

Thank you for your review. I am very sorry to hear that your silkworm have arrived in poor condition. As long as they didn't perish due to a missed delivery attempt they are covered by our Livefood Freshness Guarantee. Could you please reach out to our team at sales@reptilecentre.com so we can arrange a free of charge replacement for you?

Kind Regards
Luke

Rated 4 out of 5 stars

Well packaged

Well packaged Shame all dry ice had evaporated and mice started to defrost, but that could be on the post not the company as was 24 hour service

1 July 2026
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Reply from Northampton Reptile Centre

Hi Alison.

Thank you for your review. If you do have any issues with orders please reach out to sales@reptilecentre.com and we can get you all sorted.

Kind regards

Jamie

Rated 5 out of 5 stars

Excellent crickets!

Good range of products to choose from. It was all well packed. The crickets were delivered in excellent condition, very active and our frogs are loving them.

2 July 2026
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Reply from Northampton Reptile Centre

Hi Nicola

We're glad to hear that everything arrived in excellent condition, we hope this continues with future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

5 star

So it was my fist time making a purchase that wasn’t live feed. I purchased live plants which were amazing and in perfect condition. I also purchased a holding carrier for when I have to do maintenance. Some natural wood, F10 and a moss dome. Before I made a purchase I couldn’t see an item and the response was great and fast again! All products perfect. Delivery perfect. Customer service perfect. Can’t fault at all!

7 July 2026
Unprompted review
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Ilona.

We're glad to hear that everything arrived perfectly and that we provided great customer service. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Used them several times and it's always…

Used them several times and it's always been easy fast and quality every time

2 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Wallace.

We're glad to hear that everything has always been fast and of good quality. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Good quality live insects always on time

Good quality live insects always on time

29 June 2026
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Reply from Northampton Reptile Centre

Hi Owen.

We're glad to hear that everything always arrives on time and in good quality. We hope this continues for future orders.

Kind regarfds

Jamie

Rated 5 out of 5 stars

Very healthy plants that were well…

Very healthy plants that were well packaged and arrived quickly

29 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Derek

We're glad to hear that everything arrived very healthy and quickly, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Great service

Great service

30 June 2026
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Reply from Northampton Reptile Centre

Hi Mrs Bryant.

We're glad to hear that we provided great service, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

It was very easy to order

It was very easy to order. The order came very promptly in great condition.

1 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi June.

We're glad to hear that everything arrived quickly and in great condition. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Frozen large mice

Packed well delivered fast

1 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Kimberlay.

We're glad to hear that everything arrived quickly and was well packaged. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Excellent service

I was extremely pleased with the very fast delivery. The live food was very well packaged and the contents were in very good condition.

1 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Michael.

We're glad to hear that everything arrived quickly and in very good condition, We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Excellent quality plants and insects

Excellent quality plants and insects - delivered quickly in secure and safe packaging

1 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Pete

We're glad to hear that everything arrived in excellent quality, we hope this continues for future orders.

Kind regards

Jamie

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