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Northampton Reptile Centre Reviews 

23,517
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,315 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast delivery times, reliable shipping methods, and the extensive range of high-quality products available for their exotic pets. Consumers often highlight the incredibly helpful support staff who provide clear advice and ensure that all orders arrive securely and safely packaged. Some reviewers were not happy with temperature issues during transit, noting that frozen items occasionally thawed or live insects suffered due to hot weather. A few other people also felt that courier handling could be improved, mentioning occasional delivery delays or packages left outside without notification.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting excellent vivariums, tanks, and fresh food... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast, reliable, and... See more

Quality

Consumers find quality to be positive, regularly praising the excellent condition of both frozen and live... See more

Service

Reviewers highlight positive aspects of service, consistently praising the knowledgeable advice and fast... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast delivery and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son had just got his first Mantis and we needed a set-up along with great advice. Stumbled across Northampton Reptile Centre online and took a special trip there. Greeted by Dom who helped us out w... See more

Company replied

Rated 5 out of 5 stars

My first order from the reptile centre…. Mealworms …. I can tell you two blackbirds, two sparrows and the occasional magpie are extremely pleased …. All mealworms thriving being fattened up vegetable... See more

Company replied

Rated 5 out of 5 stars

Every time I have bought something from this amazing company it has arrived promptly & in great condition, very trustworthy company & they have so much to offer, im always needing safe plants for my... See more

Company replied

Rated 5 out of 5 stars

First time using reptile centre, the pinkies were reasonably priced and arrived well packaged and still frozen with an ice pack and styrofoam box. Delivery was fast and reliable so would definitely us... See more

Company replied



Company details

  1. Reptile Store
  2. Pet Store
  3. Pet Supply Store

Northampton Reptile Centre

Written by the company

Service
Deliver a remarkable service from a knowledgeable team.
Products
Constantly improve the products.
Easy
Make it as easy to complete your purchase as possible.
Listen
Listen to our customers to find out how we can improve.

Free Next Day Delivery

On All Orders Over £79

Order before 12pm and get your order delivered for free on the next working day!* *Working days are defined as Monday to Friday. Orders are not dispatched during weekends.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(23,517)

1,305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service

28 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Amanda-Leigh.

We're glad to hear that we provided brilliant service, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Good fast service

Good fast service

30 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Craig.

We're glad to hear that we provided a good fast service. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Really gorgeous vivarium

Really gorgeous vivarium, everything is well finished and the glass front looks lovely. Was really easy to put together and also arrived very quickly! Thankyou so much my little noodle loves his new home.

28 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Alice.

We're glad to hear that you and your little noodle are happy with the purchase.

Kind regards

Jamie

Rated 5 out of 5 stars

Brilliant service from ordering to the…

Brilliant service from ordering to the delivery. It was quick and easy

25 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Sarah.

We're glad to hear that everything was quick and easy, we hope this continues for future orders.

Kind regards

Jamie

Rated 4 out of 5 stars

4ft vivarium

Ordering was easy and delivery was quick.
Putting the tank together was easy
Would order again from this company

23 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Kerrie-anne.

We're glad to hear that everything arrived quickly and the tank was easy to assemble.

Kind regards

Jamie

Rated 5 out of 5 stars

No dead critters

My first order from the reptile centre…. Mealworms …. I can tell you two blackbirds, two sparrows and the occasional magpie are extremely pleased …. All mealworms thriving being fattened up vegetable leftovers, having safely arrived in a well tied bag inside strong cardboard box. No problems with the Service definitely cheaper than going to a local pet shop even with postage and 250 g of very good size worms. Excellent ….. .

25 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Debz.

We're glad to hear that you and the birds are happy with the quality of the worms, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

They don’t disappoint

3rd time buying from NRC and like always they don’t disappoint. One of the boxes was a little bashed, but when I checked for any product damage there wasn’t.

22 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Jack.

We're glad to hear that there's been no issues with orders so far, any issues please reach out to us at sales@reptilecentre.com

Kind regards

Jamie

Rated 5 out of 5 stars

Fast delivery and quality reptile food

Fast delivery and quality healthy reptile food.
Well packaged, sturdy packaging and nice grafficson the box .

22 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Ann.

We're glad to hear that everything arrived quickly and was well packaged.

Kind regards

Jamie

Rated 5 out of 5 stars

Perfect Vivarium!

Very quick delivery, lovely vivarium

24 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Adrian.

We're glad to hear that everything arrived quickly and that you are happy with the vivarium.

Kind regards

Jamie

Rated 5 out of 5 stars

My adult daughter wanted to buy a…

My adult daughter wanted to buy a tarantula, we left with a snake! The whole service from beginning to after sales has been excellent. As first time reptile owners we knew nothing, Zoe (mainly) was not only helpful and informative she also was extremely patient, every question was answered and we were and are never made to feel like we were annoying even after 4 phone calls in 1 day. Almost 5 months later they are still happy to answer any of my silly questions. 100% approachable, friendly and knowledgeable!

15 February 2026
Unprompted review
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Tracy,

We're really happy to hear this, we have shared this with the management team to celebrate this with Zoe, please don't hesitate to reach out, there's no such thing as a silly question.

Kind regards

Jamie

Rated 5 out of 5 stars

All Crickets arrived alive

All Crickets arrived alive, despite high temperature during shipping. Crickets were all healthy and in good condition. Will definitely purchase again. Fast delivery, highly recommended.

21 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Victoria.

We're glad to hear that the crickets arrived quickly and were healthy upon arrival.

Kind regards

Jamie

Rated 5 out of 5 stars

When order a uvb tube light i sent it…

When order a uvb tube light i sent it back it was wrong size waiting for refund or got refund

22 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Tracy.

We're glad to hear that we managed to get you all sorted out in the end.

Kind regards

Jamie

Rated 5 out of 5 stars

Very helpful whenever I’ve phone the…

Very helpful whenever I’ve phone the subscriptions are easy to manage would definately recommend

19 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Heather.

We're glad to hear that we are very helpful, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Brilliant

Good product Good quality quick delivery recommend you buy from this website well pack thank you 😊

22 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi George.

We're glad to hear that everything arrived quickly and that you were happy with the product.

Kind regards

Jamie

Rated 3 out of 5 stars

This heat is not ideal for fruit flies! 😂

I was a little disappointed with my order, but given the heat, it’s understandable.

By the time I received my order, fruit flies and curly wing fly castors, the fruit flies were a mess! The food source had fermented in the heat ant the juices had gone everywhere and most of the flies had stuck to the tub, many were dead and I’m pretty sure some were drunk / passed out! 😂

As I said, given the heat I understand, it’s not your fault, these things happen. I’ll wait till it’s cooler to order next time! I’m just waiting and hoping my castors hatch soon, in this heat I’m sure they will!

21 June 2026
Rated 5 out of 5 stars

The products were perfect for our…

The products were perfect for our little snake and delivery was very fast and the whole process from the shop to our door was friendly and welcoming and we will definitely be regular customers from now on thank you ⭐️⭐️⭐️⭐️⭐️

21 June 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Rachel.

We're glad to hear that everything arrived quickly and were perfect for your snake.

Kind regards

Jamie

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