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Northampton Reptile Centre Reviews 

23,519
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,315 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast delivery times, reliable shipping methods, and the extensive range of high-quality products available for their exotic pets. Consumers often highlight the incredibly helpful support staff who provide clear advice and ensure that all orders arrive securely and safely packaged. Some reviewers were not happy with temperature issues during transit, noting that frozen items occasionally thawed or live insects suffered due to hot weather. A few other people also felt that courier handling could be improved, mentioning occasional delivery delays or packages left outside without notification.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting excellent vivariums, tanks, and fresh food... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast, reliable, and... See more

Quality

Consumers find quality to be positive, regularly praising the excellent condition of both frozen and live... See more

Service

Reviewers highlight positive aspects of service, consistently praising the knowledgeable advice and fast... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast delivery and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son had just got his first Mantis and we needed a set-up along with great advice. Stumbled across Northampton Reptile Centre online and took a special trip there. Greeted by Dom who helped us out w... See more

Company replied

Rated 5 out of 5 stars

My first order from the reptile centre…. Mealworms …. I can tell you two blackbirds, two sparrows and the occasional magpie are extremely pleased …. All mealworms thriving being fattened up vegetable... See more

Company replied

Rated 5 out of 5 stars

Every time I have bought something from this amazing company it has arrived promptly & in great condition, very trustworthy company & they have so much to offer, im always needing safe plants for my... See more

Company replied

Rated 5 out of 5 stars

First time using reptile centre, the pinkies were reasonably priced and arrived well packaged and still frozen with an ice pack and styrofoam box. Delivery was fast and reliable so would definitely us... See more

Company replied



Company details

  1. Reptile Store
  2. Pet Store
  3. Pet Supply Store

Northampton Reptile Centre

Written by the company

Service
Deliver a remarkable service from a knowledgeable team.
Products
Constantly improve the products.
Easy
Make it as easy to complete your purchase as possible.
Listen
Listen to our customers to find out how we can improve.

Free Next Day Delivery

On All Orders Over £79

Order before 12pm and get your order delivered for free on the next working day!* *Working days are defined as Monday to Friday. Orders are not dispatched during weekends.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(23,519)

1,305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant variety of products super…

Brilliant variety of products super fast delivery really happy with what I brought and Winston the tortoise loves his new plants

9 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Jo.

We're glad to hear that you and Winston are happy with the plants that you ordered.

Kind regards

Jamie

Rated 5 out of 5 stars

Excellent product

My locust arrived on time will use the company again

6 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Debbie.

We're glad to hear that everything arrived on time. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Very helpful

Very helpful

6 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Bekki

We're glad to hear that we were very helpful, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Item in stock and received next day

Item in stock and received next day. Super service.

8 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Michael.

We're glad to hear that we provided a super service. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Excellent shop…

Everything came as ordered and with next day delivery as promised. Excellent shop!

8 July 2026
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Reply from Northampton Reptile Centre

Hi Finn.

We're glad to hear that everything came next day as it should have.

Kind regards

Jamie

Rated 5 out of 5 stars

Very good quality and a good amount of…

Very good quality and a good amount of crickets. On time as well no problem with anything good service.

6 July 2026
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Reply from Northampton Reptile Centre

Hi Anita

We're glad to hear that the crickets arrived in good quality. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Fantastic place with even better…

Fantastic place with even better customer service our go to place for our vivariums and accessories

6 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Gaz.

We're glad to hear that we provided fantastic customer service. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Fantastic company, always brilliant items

Every time I have bought something from this amazing company it has arrived promptly & in great condition, very trustworthy company & they have so much to offer, im always needing safe plants for my bio tanks for both our crested geckos & 12 tarantulas and they have so much to choose from. Thankyou again .. oh and the geckos absolutely love your new blueberry wet food (powder pouches)
Will be back very soon:)

7 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Stacey.

We're glad to hear that you, the geckos and T's are happy with our service and products. We hope this continues for future orders.

Kind regards

Jamie

Rated 3 out of 5 stars

Communication from the seller was…

Communication from the seller was brilliant but their Courier service however left my frozen product in the van for over 48 hours said it would be delivered next day but didn’t arrive to the following day no communication from Courier

7 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Adrian

I am very sorry to hear that this order was delayed by DX. If you haven't already, could you please reach out to our team at sales@reptilecentre.com so we can replace the food if it defrosted and refund the delivery charge for you?

Rated 5 out of 5 stars

Great communications from ordering to…

Great communications from ordering to delivery. Order arrived in perfect condition. Would definitely use again.

7 July 2026
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Reply from Northampton Reptile Centre

Hi Paul.

We're glad to hear that everything arrived in perfect condition. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Frozen fish food arrived on time and in…

Frozen fish food arrived on time and in great frozen solid condition - thank you!

7 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Sharon.

We're glad to hear that the frozen fish food arrived on time and still frozen.

Kind regards

Jamie

Rated 5 out of 5 stars

Excellent service

Excellent service. Always friendly and professional.

7 July 2026
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Reply from Northampton Reptile Centre

Hi Cathryn.

We're glad to hear that we provided excellent service. we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

I have mice from you for a long time…

I have mice from you for a long time but when I get my order quite a lot of the time the ice has melted the mice are Just solid is there anyway you could put extra ice inside the box the delivery lady was brilliant thanks very much for your understanding

6 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Penny

Thank you for your review, I have raised the feedback about the extra ice packs. Any issues please don't hesistate to reach out.

Kind regards

Jamie

Rated 5 out of 5 stars

Live food arrived quickly and really…

Live food arrived quickly and really well packed. I was a bit concerned because of temperatures we’ve been having lately but all was good.

6 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Derek.

We're glad to hear that everything arrived quickly and well packaged.

Kind regards

Jamie

Rated 4 out of 5 stars

Fast postage …

Great delivery service yet again for my second time of purchase, good size mealworms for 250 g. Some metamorphosis however this heat is that not surprising refrigerated mine when they got here. These blackbirds sure are hungry. Next order again soon .

2 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Deborah.

We're glad to hear that you and the blackbirds are happy with the mealworms. We hope this continues for future orders.

Kind regards

Jamie

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