Redring Reviews 99

Purchased a Redring BRIGHT shower unit My third in 15 yrs (scale is my issue) however my latest unit failed (water passing when stopped). Called the service line.. assessed the reasons and no quibbles gave me a code and secure replacement. Great service support and I must say how easy it is ti use their products..Adaptable and an easy to install with easy access for cable and pipes.. keeping the same design configuration helps the installer and client using the existing supplies and hole fixtures.. now to fix the scaling that nit Redring issue .. softeners her I come !!

Absolute Terrible customer service. i had a shower professionally fitted. after 6 months it stopped working and it supposedly came with a 3year warranty. At first they refused to accept the product was faulty, saying the water pressure was incorrect after a number of back and forths they accepted and booked an engineer to check. They then said they will post a new shower out which took 2 weeks to arrive. Now it has been a further 2 weeks of cancelled installation appointments last minute by them, they said the installation team has a bug going round so cannot give a date to install. I offered them an alternative to have it fitted by someone and they re-imburse me but the refused. Now i have been without a working shower for 2 months. I have called and complained numerous times, but seems like its going nowhere. I would not reccomend at all. appaling service. I would stick with a reputable brand.

Contacted regarding info for a control board in a wall mounted water boiler.

Phoebe from customer services spent a long time helping me and went the extra mile in order to provide the necessary information.

Very impressed with the detailed help received.

Quick resolution with new shower to be delivered and installed after finding fault in heating element of current one which is only 6 months old.

On my initial report that the shower was faulty, the Service levels were adequate.
However during the next 3 days No common sense & a total lack of professionalism prevailed,
Fact - On complaining the shower which is 18 month old had failed I was given a contact sheet to complete.
Fact - Holly sent me this again the next day to complete - It was already on the email she had returned to me.
Fact - She gave me a tel no for Glendimplex.
( part of their group) ) - with ref No. Glen Dimplex confirmed that they do NOT repair this device.
Fact- Not so confirmed Holly
Fact- another email confirmed what I had to do-
Measure 1 minutes worth of water volume.
Fact - It is the heater thats not working NOT the water flow. Results sent.
Fact- Holly followed up with a telecom and then an email. This is problematic when dealing with sub contractors.
Fact- I have contacted their CEO
Fact- Their director has now been in touch and very quickly has sorted this

superb technical assistance from Holly at Redring, thank you

Very quick response to my query and well written communication.

The service I received from Kai initially then Holly was first class.Very efficient, helpful and quick to arrange an engineer to come to asses my 95 year old mothers shower during the cold weather.

I had a Redwing Glow shower in my bathroom which was under warranty. I contacted Redwing on the 20th November a month later a Redwing Pure shower turns up. So the last Friday before Christmas an engineer came. I got told it was something to do with the wrong value had been used. What he didn’t say it was the completely wrong shower. It was never going to be like for like. It was the cheapest shower they had.
I would never recommend this company to anyone
Thank you for the correct shower !!!

I phone and ask about a fault code and ended up having a new shower fitted. Can't fault the service staff where very helpful and emails where answered quickly

Had a problem with a new over-sink hand-wash water heater not heating water up. Phoned the retailer who gave me the Redring number, saying they had a really good customer support service.
Redring phone answered almost immediately, by a lovely helpful woman who asked sensible questions about installation etc. After a chat with her team, they said it sounded like mine was faulty, and they would post a new one out to me. I was really pleased with this outcome.

Despite an initial issue concerning a new payment system that Redring are working on, l can honestly say that the staff l was in contact with were excellent.
Sometimes in life we forget to value staff at the forefront of business who have to deal with multiple issues and challenges.
Can l please pay special attention to three members of staff that Redring and RKW should value greatly. They are Zoe and Allison from Redring customer service and Caitlin the customer service manager.
Redring and RKW are lucky to have you .
I have been a Redring customer for over 25 years and hope to continue being one for many years to come.
Thank you for your excellent service.

I had a problem with a newly installed Redring shower following some alterations to my water supply.
I emailed for some help to identify whether it was a water flow or a shower unit problem. There was a prompt response to my query the next morning from which I was able to conclude that the water supply was at fault and that the shower unit was operating properly.

Probably the worst water heater to have ever fitted and possibly the worst support from the help line
It is like a toy from a happy meal
And asking a joker a question
All they want to do is ignore whatever your asking
Do not waste your money and time
Not worth it

Excellent customer service other companies should learn from redring how to deal with their customers,
Specially Clare and Allison who I spoke to Many thank
Mark west will not hesitate to recommend and continue
Using this company and their products

Excellent service from Allison and the team at Redding, they sorted my issue immediately, thank you

Excellent customer service, quick responses and helpful in resolving any issues.

I have a problem with a Redring Bright shower, not switching off properly, believed to be a faulty start/stop mechanism.
I emailed Redring Support, and after some initial confusion as to the length of the warranty (3 years), Zoe sent me a new front cover (with start/stop button) within a couple of days - thankyou.
Fingers crossed that this will remedy the fault.

Following an unfortunate faulty shower (not supplied by Redring)
Allison at Redring has been extremely helpful in arranging a replacement. Her excellent communication and kindness has been exemplary.