RCIB Reviews 

Cheryl Austin provided fantastic customer service. She was friendly, approachable, and efficient, and nothing was too much trouble. She made the whole process easy to understand and was a pleasure to deal with. Thank you, Cheryl Austin, for all your help!

Cheryl Austin, pleasure to deal with over the phone, polite and well mannerd

Everything made easy by Ian Wells!

Helped navigate a temporary driver onto our van insurance quick and effectively

CHERYL AUSTIN very professional and polite

RCIB - unaware wife's small accident of reversing into a car would impact on insurance and need to be declared as she was not on policy I was purchasing but wanted to include son. Apparently as I owned the other car it needed to be declared. I had paid over £500 already, if I wanted to cancel it I would have to pay £350 if I wanted my son and wife on the policy it would be over £900... my only choise was to remove my son and wife from the policy and pay over £600 for insurance a year later with all these details correct I can get for under £500. I see this as an abuse of postion bordering on the criminal when they have you over a barrel. Do not touch them with a dirty stick...

Excellent service.
And remarkable manners from the man I spoke to he's a credit to your company

James was very helpful and made the whole process of amending my documents straightforward. He explained everything clearly, was professional throughout, and made the experience quick and easy. Thank you for the excellent service!

Cheryl was amazing! Polite, chirpy and efficient, and very helpful in helping me cancel my insurance policy, then sending me my NCD proof. Top marks to Cheryl!

Lovely lady Cheryl Austin i spoke with. Saw the issue I was having and sorted it straight away for me. Many thanks for being swift and prompt

Really nice lady. Efficient and polite.
Thankyou

Ms.CHERYL AUSTIN is a very nice lady .My English is not well , she is very patient and understands me.Thanks so much

Great! Helpful. Quick.

My issue was dealt with in a very efficient, friendly and professional way by Cheryl Austin.
Ive spoken with her twice this week and on both occasions she was very professional and friendly and dealt with my issue very promptly and satisfactorily.
Definitely a valued member of your staff.

Sheryl was very helpful and professional

Loved the service I received today and to be honest consistently with RCIB. Quick to resolve any issues and answer any queries. Never had an issue with any long wait times and ACE V dealt with my call with perfect etiquette and handled my barrage of questions with ease. THANK YOU.

Ace Vale was fantastic from start to finish. It's never a happy day when you're handing over money for insurance, but her friendly attitude and excellent service softened the blow. I even cried a little less when I realised what the admin fee and premiums were! RCIB has a real gem on the team.

The agent we spoke to, Cheryl Austin, was very helpful and although couldn't give me an answer at the time I rang, she followed up as promised the next day and resolved the query I had.
She was very reassuring that the issue I was having could be resolved and actioned this within a short time.

Wonderful customer service was very helpful thanks James D :)