RCIB Reviews 

19,251
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 801 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, friendly, and professional staff for resolving policy issues quickly, efficiently, and with exceptional clarity during every single conversation. Consumers note that support agents are extremely polite, easy to understand, and ensure that all requested policy documents arrive safely in their inboxes right away. However, some customers also noted unexpected price increases, heavy extra fees, and frustrating difficulties regarding policy adjustments and unexpected charges. A few reviewers felt that these additional costs were completely unfair or burdensome, pointing out major challenges when dealing with sudden financial updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, polite, and professional... See more

Customer service

Customers report positive experiences with customer service, praising staff members for being prompt,... See more

Service

Clients share positive opinions on service, highlighting quick and efficient interactions with staff members... See more

Response time

People report positive experiences with response time, noting that agents answer phone lines quickly without... See more

Price

Consumers find price to be ambiguous, with some reviewers highlighting great deals and significant savings on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Originally had a quote on comparethemarket.com - after an initial phone call from kirsty, the price did increase very slightly due to incorrect milage input. Amazing customer service! she waited unti... See more

Company replied

Rated 5 out of 5 stars

Shannon was absolutely amazing! She was so helpful and professional when helping us with our car insurance. She made the whole process so easy and stress-free, and went above and beyond to make sure e... See more

Company replied

Rated 5 out of 5 stars

Yes speaking to Cheryl Austin was very welcoming and pleasant. She went through the whole process though I giggled that insurances are becoming too expensive, still because of her expertise and frien... See more

Company replied

Rated 5 out of 5 stars

Spoke to Cheryl Austin today just to clarify a point on my motor policy. She was very polite and informative. She clarified what I needed to know also asking if I required anything else. A 5 star lad... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Insurance Agency
  6. Insurance Company

Written by the company

Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

19K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(19,251)

739 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shannon was very polite and helpful

Shannon was very polite snd helpful, getting car insurance has been a painful process in the past but Shannon guided me through my application and found me a better initial deal.

4 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Shannon. We will pass on the feedback

Rated 5 out of 5 stars

Great Service

Louise McGregor was very helpful and informative. The changeover between cars became a simple procedure thanks to her help and guidance. Well done

3 August 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Louise. We will pass on the feedback

Rated 5 out of 5 stars

My advisor CHERYL AUSTIN was extremely…

My advisor CHERYL AUSTIN was extremely professional and was able to sort out my issue. She was fast and efficient and dealt with the matter promptly.

29 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback

Rated 1 out of 5 stars

Hired bailiff thugs to chase me down

Got car insurance at a low price
Until 2 cars hit me and I wasn’t at fault
They then quadrupled my monthly installments and so I cancelled
Then they took me to court and hired bailiffs to clamp my car
Won’t enter negotiations about repaying and have add on nearly two thousand pounds of fee
Ridiculous scammers
They should think about their customers who are barely getting by

30 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.

Rated 5 out of 5 stars

Cheryl Austin was Fab

I Spoke with Cheryl Austin today due to having to make a temporary change on my policy. I was so stressed and she was calm polite and professional and got everything sorted for me. She is such an asset to your company and wish more customer service staff were like her.

27 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback

Rated 5 out of 5 stars

First class service

Called today to make a change to my policy. Louise McGregor took my call. Absolutely fantastic service. She was so helpful and friendly and very professional. Thank you for a first class service

25 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Louise. We will pass on the feedback

Rated 5 out of 5 stars

Chatting with Cheryl Austin with…

Chatting with Cheryl Austin with nothing but pure politness and very helpful indeed :)

24 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback

Rated 5 out of 5 stars

Advisor was extremely helpful…

Advisor was extremely helpful informative and understanding. I managed to get my vehicle insured and issues sorted. Very happy

24 July 2026
Unprompted review
RCIB logo

Reply from RCIB

We always appreciate customer feedback and are pleased to hear you were happy with the service.

Rated 5 out of 5 stars

Cheryl was very helpful today

Cheryl was very helpful today. Very helpful customer service. Thank you

23 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback

Rated 5 out of 5 stars

Ace V was a pleasure to deal with

Ace V was a pleasure to deal with. She took time to carefully check and explain everything and was very helpful - a true professional 👏

23 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Ace. We will pass on the feedback

Rated 1 out of 5 stars

DIDN'T ACCEPT MY 2 YRS NCB

DIDN'T ACCEPT MY 2 YRS NCB , THEY CANCELLED MY INSURANCE AND CHARGED ME WITH THE CANCELLATION FEES, CUSTOMERS SERVICE RUDE AND ABRUPT NOT HELPFUL, THIS IS A FRAUD THEY ARE RUNNING, DON'T GO WITH IT, I HAVE REPORTED THEM HOPE OTHERS WILL DO TOO. ABSOLUTELY SCAM.

20 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.

Rated 5 out of 5 stars

Cheap car insurance with excellent customer service

Found this company on comparison website and I must say there customer service and after care is excellent.
Best price for car insurance and kept well informed.

16 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for taking your time to leave this review. We like to hear that our staff are making our customers happy and giving great customer service.

Rated 5 out of 5 stars

I have to hand it to Cheryl Austin for…

I have to hand it to Cheryl Austin for her help guiding me through issues I had with my NCB document and setting up my insurance policy. Incredibly fast and reliable in response ensuring I was setup correctly.

16 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, was advised in what I had to do. Ty

16 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you very much for the review, it’s great to hear things went well.

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