I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and t... See more
Company replied
I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200... See more
Company replied
Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to r... See more
Company replied
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with rat and boa customer…
My experience with rat and boa customer service was great. I think it was a little bit confusing at first because I used clearpay but in the end I got my refun on time!
30 May 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you had a great experience with our Customer Care team and that your refund was processed on time. We apologise for any confusion caused during the process!
We really appreciate your feedback.
Kind regards,
The Rat and Boa Team.
I bought a dress in May (order 329077)
I bought a dress in May (order 329077). I did not receive a single update to delivery time for weeks, I messaged customer service several times over several days and no response. I have used instagram and commenting on their photos (check other are doing the the same). Eventually, someone replied to my DM asking for the order number and then complete silence. I will continue to escalate but so far this shop is not recommended at all.
9 June 2026
Unprompted review
Reply from Rat & Boa
Hi Judith,
Thank you for taking the time to share your feedback. We sincerely apologise for the delay in responding to your enquiries and understand how disappointing this experience has been.
Our Customer Care team has been experiencing a significantly higher volume of enquiries than usual and has been working as quickly as possible to respond to every customer. We are truly sorry for the delay and appreciate your patience.
We can see that our team has since been in touch with you to discuss the available options regarding your order, and we're pleased to see that this has now been resolved.
Kind regards,
The Rat and Boa Team.
Absolutely love my dress
Absolutely love my dress! When everywhere is making things at high prices and 100% polyester it is so great to invest in something made well with good materials! The quality is great!
Easy website to use and sizing guide was spot on.
20 May 2026
Unprompted review
Reply from Rat & Boa
Hi Imo,
We're thrilled to hear how much you love your dress and that you appreciated the quality of the materials and craftsmanship.
Creating beautifully made garments that are designed to last is incredibly important to us, so your feedback means a lot.
Kindest Regards,
The Rat and Boa Team.
Timely delivery beautiful dress
I"m delighted with my dress it's beautifully made and the delivery was swift well done! Just the wrong size for me.
20 May 2026
Unprompted review
Reply from Rat & Boa
Hi Hayley,
Thank you so much for your lovely feedback. We're so happy to hear that you were pleased with the dress!
We're sorry that the size wasn't quite right for you. If there's anything we can do to help with an exchange or finding a better fit, please don't hesitate to get in touch.
Kindest Regards,
The Rat and Boa Team.
SCAM Cannot return dress because their portal doesn’t work! Customer service does not help respond!
I ordered a dress form rat and boa and it was too small, I tried to return it on their return portal and it was not working. After contacting their costumer service 5-6 times and getting no reply, the time to return the dress has now ran out.
Bearing in mind this wasn’t a cheap
Dress it was £365. To charge such premium prices for polyester dresses and customer service that doesn’t respond is ridiculous this company is a scam! I saw other customers have gone through the same thing.
DO NOT BUY FROM THEM !!!!
6 June 2026
Unprompted review
Reply from Rat & Boa
Hi Kejzi,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for both the delay in responding and the frustration caused by your experience.
We are currently experiencing a much higher volume of enquiries than usual, and while our team is working as quickly as possible to respond to every customer, we sincerely apologise for the inconvenience caused by the wait.
Having reviewed your account, I can see that a member of our Customer Care team has since assisted with your return request and provided you with a return label so that your item can be sent back to us.
Thank you again for your feedback.
Kind regards,
The Rat and Boa Team.
Great service with orders and returns…
Great service with orders and returns and anazing clothes
5 June 2026
Unprompted review
Reply from Rat & Boa
Hi Judy,
We are happy to hear you love your pieces!
Thank you for your lovely feedback!
Kindest Regards,
The Rat and Boa Team.
Please sort out your returns/customer service!
Whilst a genuine, legitimate company, returning items is an absolute nightmare. The returns portal is very poorly designed and customer service is unfortunately very slow. For such an expensive shop, I'm surprised they aren't hiring more CS reps as this issue seems to be very common... I've emailed customer care 4 or 5 times over the last few weeks to help with a return QR code/label, I received one reply which told me to do things I've already done, and I anticipate having to wait another few weeks now for the next response. I am really hoping that their delay in response doesn't push me beyond the returns threshold...
It's a real shame as the dresses are beautiful, but I definitely won't be ordering from here again, and I'd probably recommend others to look elsewhere as it's quite stressful having issues returning such expensive items!
Rat and Boa: please sort out your returns portal and improve your customer service!!!
5 June 2026
Unprompted review
Reply from Rat & Boa
Hi Holly,
Thank you for taking the time to share your feedback.
We sincerely apologise for the delay in responding to your enquiry. We have been experiencing a significantly higher volume of enquiries than usual, and while our team is working as quickly as possible to assist every customer, we understand how disappointing it is to wait for support, particularly when trying to arrange a return.
Having reviewed your account, I can see that a member of our Customer Care team has previously provided you with a return label to assist with your return request. We appreciate that this may not have resolved the frustration caused by the delays, and we are sorry that your experience has fallen short of the standard we aim to provide.
Feedback such as yours is incredibly valuable and helps us identify areas where improvements can be made.
Kind regards,
The Rat and Boa Team.
Very kind and helpful,best costumer care
Very kind and helpful,best costumer care
4 June 2026
Unprompted review
Reply from Rat & Boa
Hi Elda,
Thank you for your kind words!
Kindest Regards,
The Rat and Boa Team.
Dress ripped - no refund given
Within 5 minutes of wearing the dress it ripped at the seam with normal wear. This is unacceptable for the price of the garment. I emailed Customer Service who said it didn’t meet their faulty criteria and nothing can be done. Very expensive for awful quality, will not be buying from there again.
4 June 2026
Unprompted review
Reply from Rat & Boa
Hi Katy,
Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your experience.
This style is crafted from a particularly delicate fabric that requires careful handling, we appreciate that this does not lessen your disappointment.
Following a careful review of the images provided, our team advised that the damage shown would not be considered a manufacturing fault under our quality assessment guidelines. As a result, and in the interest of ensuring fairness and consistency across all of our customers, we are unfortunately unable to offer a refund in this instance.
We sincerely apologise for any inconvenience caused and appreciate you taking the time to share your experience.
Kindest Regards,
The Rat and Boa Team,
Amazing dress and quality and customer…
Amazing dress and quality and customer service!
30 May 2026
Unprompted review
Reply from Rat & Boa
Hi Hayley,
Thank you so much! We are so happy to hear you love your new dress.
Kindest Regards,
The Rat and Boa Team.
I have rarely experienced customer…
I have rarely experienced customer service this poor.
I ordered a dress from Rat & Boa on May 7/8 and was told it would ship by mid-May. Mid-May came and went with no update, so I reached out to ask for information. My emails were ignored. It was only after I posted a review that someone finally responded, telling me the dress had been delayed until early June.
Now, after waiting again and receiving absolutely no proactive communication, I emailed to ask where my order was. Only then was I informed that the delivery has been pushed back yet again—this time until the end of June. Had I not contacted them myself, I would never have known.
To make matters worse, they are once again ignoring my follow-up emails.
Delays happen. What is unacceptable is the complete lack of communication, transparency, and accountability. Customers should not have to chase a company for basic updates on an order that is weeks overdue. The only gesture offered for this experience was a €20 voucher, which feels completely inadequate considering the repeated delays, wasted time, and frustration caused.
Rat & Boa may have beautiful designs, but their customer service is among the worst I have encountered. If you are ordering for a specific event or timeframe, be aware that delivery dates appear to mean very little, and you may be left completely in the dark unless you repeatedly chase them for answers.
Extremely disappointing experience. I would not order from them again.
2 June 2026
Unprompted review
Reply from Rat & Boa
Hi Oona, thank you for your review.
The delays to your order and slow communication is something we take full responsibility for. We are actively working on how we keep pre-order customers updated and your feedback will directly contribute to that.
We hope to do better in the future.
Kindest Regards,
The Rat & Boa Team
I have written several times to their…
I have written several times to their customer service email regarding my order that was supposed to ship 12 of May but still says processing. Please can someone give me an update on my order? Order 325982
31 May 2026
Unprompted review
Reply from Rat & Boa
Hi Chantal,
Thank you for taking the time to leave a review.
We are sorry to hear that your experience did not meet expectations and apologise for the delay in receiving an update regarding your order.
We appreciate your patience and understand how important it is to receive timely communication. We can see that a member of our team has since been in touch and that the matter has now been resolved.
Thank you for bringing this to our attention and for your feedback, which is always valued as we continue to improve our customer experience.
Kind regards,
The Rat and Boa Team.
My pre order states it should have been…
My pre order states it should have been shipped 27/05/2026. I’ve emailed twice, sent an Instagram message, I haven’t had an update and paid full price of the item on 7th May 2026. I’ve actually written this message as a last resort because can’t get through on any of the contact methods. I can see people getting a response on positive reviews on here so thought I would send this message for someone to respond
31 May 2026
Unprompted review
Reply from Rat & Boa
Hi Ellie,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and disappointment caused.
As pre-orders are a relatively new process for us, we recognise that there are areas where we can improve, and we genuinely appreciate feedback such as yours as it helps us refine both our systems and our communication with customers. We have also recently experienced a significantly higher volume of enquiries than usual, which has unfortunately resulted in longer response times.
Having reviewed your case, we can see that a member of our team has now been in contact with you regarding your order. We hope this has provided some clarity, but if you require any further assistance, please do not hesitate to get back in touch and we will be happy to help.
Kindest Regards,
The Rat and Boa Team.
Pre ordered
I pre ordered my purchase but didn’t have to wait long before it arrived, skirt is gorgeous material silky soft perfect fit, all round great service and product
30 May 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely words!
We are so happy to hear you love your new purchase.
Kindest Regards,
The Rat and Boa Team.
Fantastic!
Quick service and my package arrived packed very well. Love being able to by from this brand.
8 May 2026
Unprompted review
Reply from Rat & Boa
Hi Gemma,
Thank you for your wonderful review! We hope you love your new pieces and we truly appreciate your support!
Kindest Regards,
The Rat and Boa Team.
absolutely fab!
Very quick delivery and the dresses are beautiful! True to size also and quality is amazing
22 May 2026
Unprompted review
Reply from Rat & Boa
Hi Jenna,
Thank you so much for your lovely review! We’re so happy to hear you loved your dresses and that the sizing and quality met your expectations. We really appreciate your support and hope to see you shop with us again soon!
Kindest Regards,
The Rat and Boa Team.
Appreciation
I just wanted to say a huge thank you to Rat & Boa for the amazing customer service and support throughout everything. The team handled my situation so professionally, kindly, and efficiently, and I truly appreciate the effort made to resolve everything for me.
It’s rare to come across customer care that feels this understanding and genuine, so I really wanted to acknowledge it. Thank you again for making the whole experience much smoother 🤍
26 May 2026
Unprompted review
Reply from Rat & Boa
Hi Bushra,
Thank you so much for your incredibly kind words. We’re truly grateful you took the time to share your experience. Our team always strives to provide the best possible support, so it means a lot to hear that you felt genuinely cared for throughout the process.
We’re so pleased we could help make everything smoother for you, and we really appreciate your support.
Kindest Regards,
The Rat and Boa Team.
First time customer
The description, photographs and sizing of the item were very accurate. The quality excellent. Prompt delivery and packaged beautifully.
12 May 2026
Unprompted review
Reply from Rat & Boa
Hi Karen,
Thank you so much for your lovely words!
We hope you enjoy wearing your new piece!
Kindest Regards,
The Rat and Boa Team.
Had an issue with stock quantities
Had an issue with stock quantities, and the team was so supportive and fast in helping me, great customer service, shout out to Sophie who's the sweetest
26 May 2026
Unprompted review
Reply from Rat & Boa
Hi Eva,
Thank you so much for your lovely feedback! We’re so pleased to hear our team was able to help quickly and supportively!
Kindest Regards,
The Rat and Boa Team.
It was very good.
1 May 2026
Unprompted review
Reply from Rat & Boa
Hi Diva,
Thank you so much!
Kindest Regards,
The Rat and Boa Team.
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