Rat & Boa Reviews 

I have purchased multiple items from this brand over time and genuinely appreciate their beautiful designs. Unfortunately, my most recent experience has been very disappointing.

A pair of trousers priced at €170 was damaged after the very first use. In my view, the quality and durability do not match the price point.

I also found customer service to be unhelpful and not particularly understanding of the situation, which added to the frustration.

After reading other reviews, I understand that I am not alone in having this type of experience.

It’s a shame, as I have liked the brand in the past, but based on this experience I cannot recommend it.

I have been trying to contact customer support regarding a return and they have not responded to me, neither via email nor instagram dm. I have mentioned it was urgent and have just received automated messages in return. I need to ship back a package and I am awaiting their response and the deadline for the return is coming and it is ridiculous that they have not responded to me. If there is an issue with my refund I will be extremely angry because this is not my fault at all and it was an expensive dress! To ship with USPS is $75 which is crazy!!! This is not the way such an expensive company should be dealing with their customer service.

overall I’m a huge fan of rat and boa and have been following them for 7 years or so. Have some dresses from them that are my favorites for holidays and these dresses always get most of compliments. Also, I have never had issue with their support and returns, however I’m a bit confused/ disappointed with the newly introduced pre-order function. I already saw similar complaint here with exactly same items being ordered as I ordered. I ordered sonni trousers and adah shirt in red on 20th of may (Order number
#eur136963), both items were said to be preordered and should have been shipped on 18th of June, and it was also written that items will be shipped together once both of them available. In the end Sonni trousers became available earlier and I received them on 10th of June while adah shirt still is not even shipped as of today, 23rd of June. Honestly, I don’t really see the point of delivering these items separately as without shirt I still can’t evaluate the whole set, how it fits me and decide if I want to keep it. Also, I would really appreciate if rat and boa at least could have sent additional email saying that adah shirt is being delayed and mention approximate date when they expect to ship it. I can imagine that this can be especially frustrating for people who ordered items for some particular event and now they don’t get the order for the date.
So all in all I love rat and boa and their styles, but some improvements definitely can be done there :)

Super quick delivery and the best quality items, will forever shop at Rat and Boa for all occasions.
I love it

I waited with anticipation for a restock of the Lilah dress, luckily it came back into stock the week I was going away and arrived within two days!
I also had to contact customer services regarding my account and they were super helpful.
All the items from Rat & Boa are stunning, beautifully made and unique. I always receive compliments when wearing my items,

Looks amazing! Very flattering.

A beautiful dress, arrived quickly and is just as described.. Received many compliments when I wore it can’t wait to have an occasion to wear it again.

accurate size information, quick shipping, easy returns

Absolutely adore the dress. Amazing customer service as always. Arrived quickly. Fit so nicely and got heaps of compliments. Love this brand!

Absolutely love Rat & Boa dresses. I can never find anything nice for holidays but your dresses are perfect

I’d been a loyal customer for years however the company and customer service has recently gone downhill. They used to ship same day (which is still stated on website) they took agesss to post my item. I followed up with an email politely asking if they could ship ASAP and I’ll pay extra for next day delivery but I didn’t get a response. Ages after, my item arrived when I was on holiday along with a response to my email stating item had been delivered 😵‍💫

Customer service is always friendly, helpful, pleasant and quick in response. What makes rat and boa unlike any other brand is that it gracefully bestows an aesthetic which is unique, beautiful, striking and is so easily distinctive by it’s signature animal pattern,fluidity and colours. The clothing this brand produces suggests that this is definitely a brand that proves longevity of classic fashion as an example I keep coming back to my rat and boa dresses years later.

I have written to rat and boa several times now (first time was 15th June) as an order I had in my basket which said it was available turned into a pre order once I got the confirmation order. I want to cancel the order (13348500341109) as I well before the delivery date (August) but I have heard nothing after emailing multiple times!!!

This is my absolute favourite brand! I purchase their dresses every year for my holidays and I receive compliments everytime and get asked ‘where is your dress from’. The dresses are so flattering, unique and amazing quality. Delivery is also super quick!

I have mixed feelings about my experience with Rat & Boa.

On 30 May I ordered two items: the Red Sonni Trousers and the Adah Shirt in red (Order #329537). At the time of ordering, the Sonni Trousers were clearly marked as a pre-order item, but the Adah Shirt was showing as in stock and available for normal purchase.

The Sonni Trousers have arrived and they are absolutely gorgeous. The fabric is fantastic and they fit beautifully. However, the Adah Shirt never arrived and my order status remains stuck on "Confirmed - We're preparing these items for shipping."

I emailed customer services on 9 June to ask for an update, explaining that I had received the trousers but not the shirt. I received no response. I then tried contacting the company via Instagram message but again received no reply. Eventually I commented on one of their Instagram posts and received a DM on 11 June saying that if I had pre-ordered the Adah Shirt, it was expected to ship in July. The problem is that I did not pre-order the shirt - it was listed as an in-stock item when I purchased it. I replied to explain this but have not received any further response.

What makes this particularly frustrating is that the shirt is now sold out in the size M I ordered, so I'm hoping my original order will still be honoured. If not, I'll probably have to contact my bank to try and retrieve the £145.

To be fair, I later placed a separate order for the Juniper Dress and it arrived quickly. The dress is stunning and the fabric is amazing. In fact, there are several more pieces I'd love to purchase, including the Sabine, Santino and Rodeo dresses, but I'm holding off until I know what's happening with the Adah Shirt.

It's such a shame because the clothing itself is genuinely beautiful and the products I've received have been excellent. My issue is entirely with the customer communication. A simple response and clear update would have made this a much better experience.

UPDATE ON 16/06/26 - reply received:

Hey Sarah,

Thank you for reaching out and please accept my apologies for the delayed response and thank you for bearing with us. We have recently experienced a significant increase in customer enquiries, which has resulted in longer response times than we would normally expect.

I’ve taken a look into order #329537 and can confirm that this was placed as a pre-order for the Adah Shirt Red and the Sonni Trouser Red.

I can see that the Sonni Trouser Red was dispatched from our warehouse on 5th June and was successfully delivered on 9th June.

The Adah Shirt Red is currently still on hold as a pre-order, with an expected shipment date of 24th June.

Please note that as soon as this item has been shipped, you will automatically receive a dispatch confirmation email containing your tracking information, allowing you to follow your delivery and view the most up-to-date estimated arrival date.

If there is anything I can do to further assist you in the meantime, please let me know as I am always happy to help.

Kindest regards,
Beth

This was the perfect dress for my elopement. I was struggling to find a dress for weeks leading up and decided to pull the trigger on buying this 4 days before the ceremony (yes 4 days.). It came super quick and didn’t need any tailoring! Beautiful material and such an elegant design. It also photographs beautifully.

The Returns Portal seems to be experiencing a technical outage - impossible to process any returns. Be careful.

Arrived late, customer service was useless and now I've been trying to return which has been made impossible by the returns portal not working. Now it won't allow me to return. Not to mention the fact the quality of product is awful- shame as their stuff used to be beautiful and well made

Customer service were amazing with queries and I managed to get my item from a back in stock notification.