Becauseofalice Reviews 2,588

I ordered a few dresses for some weddings and unfortunately the package was lost… I contacted BOA for support & Lucy got in touch with me and provided excellent customer service, following the necessary steps to provide me with a replacement. Within days after protocol, she successfully shipped me my order. I’m now waiting for the package and am very pleased with their support. Thank you Lucy!

I need to say that when i had problem with delivery Lucy was there to answer me immediately and help me out. I only have best words for her. Lucky to have her<3

I had an issue with a refund and Lucy solved it real quick and very nicely. Very satisfied with the support.

Very glad of the quality of the customer care: Lucy was very kind with me and provide me a very swift answer. I highly recommend it!

Obsessed with pretty much every item! Lucy was super helpful, can’t wait to make my next purchase and wear my new dress!!

I had a great experience with BOA customer service. I accidentally left 2 items out of a parcel I returned and Lucy was extremely helpful and provided fast and helpful responses.

Thanks Lucy!

Lucy is very helpful, and kind she always write my back fast. Dont worry to order.

I had a great experience with customer service when dealing with a lost order. Lucy G. was sincere, apologetic, and immediately took steps to resolve the issue. She arranged a replacement right away and followed up to make sure everything was received. I really appreciated the prompt and thoughtful support.

Horrible customer service. I ordered a two piece set I was planning to wear to my rehearsal dinner. It took forever to get to me, didn’t fit me so I returned for a smaller size. They then emailed me saying that the top I ordered and paid for was out of stock (even though it was still listed on their website) and they cancelled the top. so I said okay please just cancel my order I don’t need just the skirt. They still sent me the skirt while I was traveling for work, then I missed the return window, which is very short probably because tons of people return their poor quality items. I emailed explaining the situation saying it was supposed to be cancelled and asking if I could please return it (I was 1 day late) and they told me “it would not be fair to others” if they allowed me to return it. Do not buy from this website, revolve has excellent customer service and has made everything right when I have had an issue.

I had an issue with a lost return so I emailed because of Alice support and I got a quick response back within the same day. I have emailed often in the past and I always receive a very quick and helpful response. This time I got through to Lucy she was very kind and friendly to talk to and she solved my problem straight away - thank you!

I had an issue with one of my items and Lucy from customer support was great at helping! I was able to receive a new item and have everything sorted out. Thanks!

Awful - item I purchased 3 months again but hadnt worn clearly faulty - I emailed showing tag still attached but a tear from whe I tried it on (along the seam then the fabric) and they did't even try and retain me as a consumer their reply was '
Hey Amy

I am terribly sorry to hear about the issue with your item! In terms of exchanging or refunding the item, our products do have a 30-day returns/warranty period. After this date has passed, we are unable to refund or replace the item.

If an item is faulty within 30 days of receiving the item we deem this a fault with the manufacturing of the item. After this period has passed we can not replace or refund the item.

Thank you so much and have a wonderful day!'

UK consumer rights, is the item can be proved faulty in the first 6 months then a replacement should be provided.

Way to drive up your cost per acquisition and churn but also, very rubbish CS!!!!! Have a nice day.. literally a wet slap fish slapped in my face

Thanks to Lucy for resolving my refund matter so promptly and efficiently. Post-sale support is one of the crucial factors in keeping customers and encouraging them to return.

I reached out to BOA’s customer service for help with a refund issue and they responded immediately and helpfully to resolve the issue. Really great customer service, especially from Lucy G. She was really nice and helpful.

Have bought from here a few times over the years and had no issues until recently. I tried to order a dress and it was repeatedly being cancelled saying that I’ve done too many returns with them. I have placed 3 orders over four years and only returned one item which was the lowest value of the three. I assumed this would be easily cleared up but received a response from a Lucy G sticking by their decision. I asked what else I have returned aside from one item last year and have had no response. Honestly very baffled and insulted, apparently they have no issue losing business from good customers!

I had to return a dress because it didn’t fit well, and there was a delay in processing my refund. I contacted customer care, and Lucy responded immediately, resolving the issue promptly and ensuring my refund was completed without further hassle. Excellent service!

Received a dress required for a Wedding.
On opening I saw there was a mark on the satin and there was no way to disguise it.
Emailed in immediately and first thing the morning I was contacted by a lady named Lucy who offered apologies and asked if I could upload photographs to show her.
(I was quite pushy if I'm honest as we really needed the dress)
Lucy was polite, professional and prompt in her responses.
Within 24 hours of my email a replacement dress was on its way from Because of Alice.
Delighted in the customer care.
Thankyou Lucy.

BOA customer service is always very responsive and quick to respond to enquiries. I had a recent issue with an order, and Lucy was very helpful in resolving it quickly, with very understanding and friendly customer service correspondence.

I had ordered a couple of items but the tracking seemed stalled due to Easter, so I contacted customer service to inquire about the status. Lucy answered very quickly and provided me a comprehensive explanation and an updated tracking link. Lucy was kind, professional, empathetic, clear and helpful - everything that you want from a customer service agent. Thanks so much, Lucy!

Got a quick and friendly response from the customer service and can’t wait to reorder! Thanks again:)