This is a complicated one, I ordered a few things from Rajapack, mostly stationary but also some plastic storage crates. Everything arrived quickly but the lids of 3 of the crates had been damaged in... See more
Company replied
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See what reviewers are saying
Prompt delivery and very happy with the packs. Although product assembly is not particularly difficult, some instructions in the package would have saved me some head-scratching!
Company replied
First time user, website easy to use, items ordered were also on special offer. My boxes were quickly delivered and came well packaged. Boxes arrived flat packed, and were easy to assemble. The box... See more
Company replied
These couriers are a joke! Dangerous drivers! One of your couriers nearly caused me to crash this morning by obstructing me from moving into another lane ignored my indicator, when I blasted my horn t... See more
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Company details
Written by the company
RAJAPACK offer you the widest choice in packaging supplies and equipment to protect, pack and ship all your goods. We stock packaging, shipping and storage products that coupled with our excellent services, means you are bound to find a solution to meet your business requirements. Checkout is now even easier with RAJA's secure online payment facility!
Contact info
DC10, Unit 1 Salford Road, MK43 0AR, Ridgmont, United Kingdom
- 0800 542 44 28
- sales@rajapack.co.uk
- www.rajapack.co.uk
4.2
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Fabulous advice from Tihana today
Fabulous advice from Tihana today. My questions were understood and explained clarly with the added bonus that arrangemente were made for me to self-collect. Very happy and delighted to recommend Tihana as a great advisor.
29 August 2024
Unprompted review
Great Customer Service
Some goods arrive damaged but had a wonderful experience with Craig who resolved the problem promptly and with exceptional customer service.
28 August 2024
Unprompted review
Delivery issues
Product is good but to deliver, they are bound in a plastic packing strips which means that they cut into the cardboard so 3 of the boxes on each side of the packs that we got them in had to be thrown away due to damage. Think there must be a better solution for securing them for delivery.
13 August 2024
Reply from RAJAPACK UK
Good Afternoon Ellie,
Thank you for taking my call just now. I really appreciate you taking the time to bring this to our attention. Our suppliers band our boxes, and based on your feedback, the banding strength is too high, resulting in the damage you have experienced. We will liaise with our supplier to correct this. Thanks again for taking the time to contact us on this.
I have sent you an email to confirm our conversation, and I look forward to hearing from you again.
Kind regards,
Chantel S
Customer Services Team Leader
Everything arrived promptly but packing…
Everything arrived promptly but packing box arrived smashed.
16 August 2024
Extremely Helpful Customer Service!
Tihana listened to my enquiry and went through all of our options! I was losing hope but she did not give up exploring the best options for me. She had also given me a trial price of my product saving me over £40! Thank you for being genuinely helpful, I appreciated that!
23 August 2024
Unprompted review
As usual effiecent with no drama.
9 August 2024
Shocking!
Absolutly shocking customer service.
Ordered storage bins advertised pack of 5 so brought 5 packs expecting 50 bins. Recieved 10.
Being 5 times more expensive than i anticapted i contacted to return.
£4.99 delivery cost originally yet wants to charge £36.00 to collect.
Not only this charging 20% " restocking charge ".
Now been a week, return & refund still not processed.
New customer, first order will never return.
Not impressed.
STAY WELL CLEAR!!
15 August 2024
Reply from RAJAPACK UK
Thank you for taking the time to share your recent experience with us. It has been a pleasure to discuss this with you further.
I will use the opportunity you have presented to help anyone with a similar query regarding the above with my response.
Most of our products are sold in packs and priced per item. The description provided for each item will advise this to clarify the product's pricing. If the price is per pack, it would state 'priced per pack'.
Specially sourced and Bespoke items do not benefit from our standard stocked item returns policy. Returns are not possible for these items unless they are received faulty. However, as in your case, we will always liaise with the supplier to endeavour to offer additional support where possible. If the supplier agrees to restock the item, it is usual that a collection fee and restocking fee are levied, as in this instance.
Again, I am sorry the website pricing structure was not understood as intended and for the inconvenience experienced as a result. As promised, I will contact you again once the suppliers have restocked your returned item to confirm your refund has been processed.
In the meantime, please feel free to contact me if you require any further help.
Kind regards,
Chantel. S
Customer Services Team leader
Excellent service
Excellent service, easy process and quick delivery. Would definitely recommend.
21 August 2024
Unprompted review
late delivery
14 August 2024
DO NOT ORDER FROM THEM.
DO NOT ORDER FROM THEM.
- Placed an order. I was promised next day delivery and never arrived. - Order was paid online but received an invoice next day with BACS details to pay. - They use DX for delivery services, no tracking information was sent. - Upon contacting RAJA, the rep said, unsure of the tracking number, she then contacted DX to find out the tracking and then DX also mentioned, the parcel was loaded into the van and was taken out for an unknown reason. - She eventually gave me the tracking number which does not work. - Today I contacted DX, they say, they don't have the parcel. Completely left in dark now.
21 August 2024
Unprompted review
Reply from RAJAPACK UK
Thank you for bringing this to our attention,
I am sorry to hear of the experience you have received, and I really would like to look into this further for you. I have requested and await additional information to enable us to do so, as I cannot locate an order with your displayed name.
Kindly respond to my request or contact us so that we may work towards a resolution for you.
Kind regards,
Chantel. S
Customer Services Team Leader
Very helpful and friendly ,(Cath) was…
Very helpful and friendly ,(Cath) was extremely professional.
21 August 2024
Unprompted review
what I wanted, delivered on time, great price
what I wanted, delivered on time, great price - will use again
4 August 2024
I am really pleased that I have finally…
I am really pleased that I have finally found somewhere that would sell a small quantity of packing card to me for a one-off arts project. I was very impressed that Craig Marriot took the trouble to identify possibilities from what must have been a less than usual request. The other packing card manufacturers that I have been in touch with did not want to engage
19 August 2024
Unprompted review
Reply from RAJAPACK UK
Thank you for taking the time to get in touch,
I'm sorry to hear you did not receive your order when expected.
I called to see how we may assist you further. Our system shows that one of my team members called as promised earlier in the day, advising that our supplier's delivery partners experienced difficulty locating your property. With further liaison, we believe the issue has been rectified, and as you have been updated, your order will be back out for delivery tomorrow.
I have provided my contact details in the voice message left. If any additional information is required, please contact us as soon as possible so we may assist you further.
Kind regards,
Chantel S
Customer Services Team leader
Great service speedy delivery!
12 August 2024
Great product(s) Fast delivery and good…
Great product(s) Fast delivery and good follow up
6 August 2024
Great Service,
31 July 2024
Great service
31 July 2024
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