This is a complicated one, I ordered a few things from Rajapack, mostly stationary but also some plastic storage crates. Everything arrived quickly but the lids of 3 of the crates had been damaged in... See more
Company replied
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See what reviewers are saying
Prompt delivery and very happy with the packs. Although product assembly is not particularly difficult, some instructions in the package would have saved me some head-scratching!
Company replied
First time user, website easy to use, items ordered were also on special offer. My boxes were quickly delivered and came well packaged. Boxes arrived flat packed, and were easy to assemble. The box... See more
Company replied
These couriers are a joke! Dangerous drivers! One of your couriers nearly caused me to crash this morning by obstructing me from moving into another lane ignored my indicator, when I blasted my horn t... See more
Company replied
Company details
Written by the company
RAJAPACK offer you the widest choice in packaging supplies and equipment to protect, pack and ship all your goods. We stock packaging, shipping and storage products that coupled with our excellent services, means you are bound to find a solution to meet your business requirements. Checkout is now even easier with RAJA's secure online payment facility!
Contact info
DC10, Unit 1 Salford Road, MK43 0AR, Ridgmont, United Kingdom
- 0800 542 44 28
- sales@rajapack.co.uk
- www.rajapack.co.uk
4.2
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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ordering is easy and items arrived…
ordering is easy and items arrived quick and in good condition. Also, it is quite helpful to receive updates on the progress of orders. Thank you for a very good service.
3 September 2024
Generally very good
Generally very good. However the order didn't have my name or room number on the delivery label. I work for a large organisation and this is vital information.
4 September 2024
Craig Marriott handled my request with…
Craig Marriott handled my request with excellence! Very professional and polite. All well thought through.
13 September 2024
Unprompted review
Very impressive customer service
Very impressive customer service. You can tell a lot about a company when things go wrong, and how they deal with it. I received the wrong order, the company responded by quickly sorting it out, ringing me a few times to keep me updated and check everything was ok. I shall be using them again, I'm very happy with the products too.
13 September 2024
Quick delivery but once again the…
Quick delivery but once again the packing boxes have been damaged during delivery transit . . .
28 August 2024
Great service and delivery
4 September 2024
Fast efficient service as always.
30 August 2024
Original order incomplete
Original order incomplete, took over a week to rectify and rather than sending the one small missing item in a small jiffy bag by first class post, they sent a whole new item which was a palette delivery, delivered in the rain and ruined . Sorry wont be using RajPack again
28 August 2024
Reply from RAJAPACK UK
Hi
Thank you for taking the time to share your feedback on your recent experience with us. I have read the case and agree that the chosen resolution was not the best.
As all companies do, we have processes and procedures, but there are times when we should be innovative regarding the best thing to do. This was one of those cases; unfortunately, we failed to do so on this occasion.
However, sharing your comments has highlighted this and raised conversations across the company, enabling us to remind the team they have the capacity and scope to make adjustments where necessary and possible. I trust there will not be another occurrence of this.
Thank you for your continued patience and feedback while we worked towards resolving this matter for you.
Kind regards,
Chantel. S
Customer Services Team Leader
Outstanding customer service
Outstanding customer service, small issue, dealt with straight away
21 August 2024
Had problems with delivery
Had problems with delivery, item damaged and missing. Customer Service listened and sorted the problem very well.
27 August 2024
Excellent as always
Excellent as always.
I have used Raja Pack (Craig Marriott) a number of times over the past two years. The turn around and accuracy of the artwork is always on point, Craig's communication and dealing with any changes required is swift and highly professional. 100% the go to company for personalised tape.
4 September 2024
Unprompted review
Ordered some cartons/some damaged
Ordered some cartons, they arrived and some were damaged (assuming in transit) I can contacted Raja on the same day and to this day I’ve received no reply.
27 August 2024
Good buying experience
Simple ordering process. Out-of-stock issue resolved quickly and helpfully. Delivered on tine. Good product.
27 August 2024
Company went above and beyond and…
Company went above and beyond and pushed my order through when I called on the deadline for next day delivery! Many thanks...Kirsty @Complete Bride
15 August 2024
Unprompted review
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