This is a complicated one, I ordered a few things from Rajapack, mostly stationary but also some plastic storage crates. Everything arrived quickly but the lids of 3 of the crates had been damaged in... See more
Company replied
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See what reviewers are saying
Prompt delivery and very happy with the packs. Although product assembly is not particularly difficult, some instructions in the package would have saved me some head-scratching!
Company replied
First time user, website easy to use, items ordered were also on special offer. My boxes were quickly delivered and came well packaged. Boxes arrived flat packed, and were easy to assemble. The box... See more
Company replied
These couriers are a joke! Dangerous drivers! One of your couriers nearly caused me to crash this morning by obstructing me from moving into another lane ignored my indicator, when I blasted my horn t... See more
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Company details
Written by the company
RAJAPACK offer you the widest choice in packaging supplies and equipment to protect, pack and ship all your goods. We stock packaging, shipping and storage products that coupled with our excellent services, means you are bound to find a solution to meet your business requirements. Checkout is now even easier with RAJA's secure online payment facility!
Contact info
DC10, Unit 1 Salford Road, MK43 0AR, Ridgmont, United Kingdom
- 0800 542 44 28
- sales@rajapack.co.uk
- www.rajapack.co.uk
4.2
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Very Prompt delivery
7 August 2024
Although part of our order was missing
Although part of our order was missing, he contacted the customer services team and Craig dealt with our issue quickly and we received the missing boxes within a couple of days.
Overall, very happy with the products and the communication.
14 August 2024
Unprompted review
Genuine customer service isn't dead
Can Not speak highly enough about the service from this group, Chap I spoke to was Craig Marriot and it was so refreshing to know that there are still people that take pride in their jobs and know what customer service is.
Polite, professional and helpful.
Many thanks for sorting out my problem Craig.
14 August 2024
Unprompted review
First Class Support
Kat was brilliant from start to finish in helping with my order.
13 August 2024
Unprompted review
Missing order
I had a missing order, so I called customer service, and their response was very kind and accommodating. The refund was processed right away.
Thank you.
8 August 2024
Unprompted review
Quick delivery and excellent products.
4 August 2024
Packaging of the packaging could be better - good service otherwise.
Products were fine but I’m surprised a packaging supplier doesn’t package its packaging better. We received 2 deliveries - both knocked about a fair bit in transit. The flat boxes were merely strapped together and the outer ones consequently damaged, and a strapping dispenser needed taping back together to function as a strapping dispenser. So a little surprised and disheartened. That said, customer service was friendly and helpful when we quickly amended an order - so it’s just this one issue of protective packaging of the supplies that we felt should be better.
3 August 2024
Reply from RAJAPACK UK
Thank you for taking the time to leave your feedback on your recent order.
I tried to call to discuss this with you further; however, it went through to voicemail.
We wholeheartedly agree that we must improve how we package our customers' orders. I am pleased to advise you that we are implementing a new training plan for our packers, including product knowledge and the type of damage a product has experienced previously, to ensure sufficient protection is provided.
To date, many factors are considered when packing orders, and many are related to the feedback we have received from our customers, such as material wastage; this is why it is so important that our customers take the time to contact us with feedback such as yours so that we may continually improve the service we provide.
Your feedback has been passed on to our warehouse, which will review the packaging applied to your particular order so that we can get it right the next time.
Although I appreciate you repairing the damaged tape dispenser to make it usable, would you like us to send a replacement? Please respond to the email I sent you or contact me using the details provided, and we will arrange that for you.
Please feel free to contact us if you wish to discuss this or any other matter further.
Thank you again for taking the time to share your feedback.
Exactly as expected
Exactly as expected - good product selection, easy ordering, swift delivery
2 August 2024
Thank you for your assistance
Thank you for your assistance. Ordering was quick and simple. Cost of items was cheaper than others.
Delivery was quick with no problems.
2 August 2024
Poor service.
I ordered some postal boxes (00862550) on 1st August. When they had not arrived on 6th August I was told they were out of stock and would not be sent till 22nd August. Why was I not told on 1st August? Very poor service. Andrew Macnair
1 August 2024
Reply from RAJAPACK UK
Thank you for taking the time to share your feedback on your recent experience with us.
I am sorry to hear about the lack of communication you received from us in this instance. We appreciate you bringing this to our attention, especially as it helped us establish that our system was not performing correctly.
When an item is out of stock, several stages within our process should alert the sales team that an item is unavailable, enabling us to update you. By liaising with our Warehouse and IT department, we have established that a system error occurred on the product line. Our Team did not receive the relevant alert to advise the item was out of stock at the time of purchase, nor did it present itself in the Morning Report, resulting in us not being aware at the time of placing the order or the Team receiving the relevant report to contact you the following morning.
I am pleased that your order was successfully delivered on 8 August. Please accept my apology for the level of service you received and for any inconvenience you may have been caused.
If there is anything else you need help with, please feel free to contact us.
Kind regards,
Chantel S
Customer Services & Sales Team Leader
It arrived on time
24 July 2024
A very efficient service today from…
A very efficient service today from Kiran Bougan - always a smooth process from placing the order to same day despatch and next day delivery. Well done
7 August 2024
Unprompted review
Great updates
Easy to order, constant email updates about my order status and excellent after service for a damaged delivery.
31 July 2024
Consistently Reliable & Efficient
I have only ever had one issue, overall this is a very reliable and efficient business - would highly recommend.
6 July 2024
Unprompted review
Avoid. Poorly packaged and zero service.
Order sent poorly packaged and as a result all the contents were damaged. No reply to my follow up email to Raja to have the issue resolved. No point in paying premium for packaging if this is the level of service. Will have to revert to my credit card company for a refund if Raja continue to not reply and give no service.
1 August 2024
Unprompted review
Reply from RAJAPACK UK
Thank you for taking the time to contact us.
I am sorry for the delay in responding to your initial email. As advised by my Team member, your email was unfortunately received in an unmanned inbox, resulting in a delayed response.
The information you provided during your contact with my team member has been invaluable. It has enabled us to share the feedback with our warehouse and implement the relevant steps to continue improving and working towards avoiding a recurrence of the damage you experienced. Thank you again for taking the time to get in touch.
I am pleased to see a replacement order has been received and an agreement of resolution has been made.
However, if you wish to discuss this further, please feel free to contact us.
Kind regards,
Chantel S
Customer Services Team leader
Excellent customer service from Suki…
Excellent customer service from Suki and the team at Raja Pack!
1 August 2024
Unprompted review
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