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Purl Soho Reviews 

2,366
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the yarns, noting their beautiful colors, soft textures, and how well they work for various projects. Many also highlight the exceptional customer service, describing interactions as positive, helpful, and efficient, with quick responses to inquiries and easy order adjustments. The ordering process is frequently mentioned as straightforward and user-friendly, with fast and well-packaged delivery. Reviewers frequently appreciate the diverse range of beautiful yarns and well-written patterns available, often highlighting the clarity of instructions and the quality of designs. Many consumers also value the extra touches, such as free patterns, samples, and helpful online resources like videos and classes. People consistently report being 100% satisfied with their purchases and the overall positive experience, indicating strong loyalty to the company.

What people talk about most

Product

Customers consistently express satisfaction with the product, particularly praising the high quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the exceptional nature of the... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, amazing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purl Soho has always delivered the finest yarns. I changed my mind about yarn color after ordering and they had no problem fixing the order. They’ve been helpful with pattern directions and their... See more

Rated 5 out of 5 stars

I love all Purl Soho's yarns -- and their patterns. I have just finished a child's pullover using 2 kinds of cotton: Serif and Cotton Pure, and I loved both. The pattern, like all PS's designs, was cl... See more

Rated 5 out of 5 stars

My Linen Quill is gorgeous! Super soft, a bit rustic, perfect for my project (a self-drafted, top-down, drapey tunic), and even better than expected after seeing several raves by YouTube podcasters. M... See more

Rated 5 out of 5 stars

The cotton/yak wool has arrived safely. I'm thrilled with the colour and texture. I haven't begun making the toddler sweater yet as my fingernails are dry and splitting from the cold weather here. I... See more


Company details

  1. Yarn Store
  2. Craft Store
  3. Handicraft
  4. Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(2,366)

1,610 reviews in the last 12 months

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Rated 5 out of 5 stars

The cotton/yak wool has arrived safely

The cotton/yak wool has arrived safely. I'm thrilled with the colour and texture. I haven't begun making the toddler sweater yet as my fingernails are dry and splitting from the cold weather here. I have however practised the long tail cast on method which you recommend. It does result in a much neater finish.
I'm making the sweater for a 12 month old and the child is only just 6 months so I have plenty of time.
Can't wait for spring here in NZ so I can get started.

29 June 2026
Rated 5 out of 5 stars

Love of yarn

When looking for yarn to start another project, I only use a few suppliers and Purl Soho is a go to for me. The selection, quality, and price are exceptional. Timely delivery and curtious staff if I have questions. Highly recommend Purl SoHo for your yarn and creative ideas.

1 June 2026
Rated 5 out of 5 stars

Little Nest Pouch

I purchased the Little Nest Pouch. The yarn was beautiful, high quality and I was able to complete the project with a minimum of issues. I had a few inquiries during purchasing process, which were handled quickly and to my satisfaction. As always, my interaction with Purl SoHo was totally positive and pleasant and they will continue to be my #1 provider of knitting supplies!

27 June 2026
Rated 5 out of 5 stars

Such beautiful yarns!

Such beautiful yarns! Very friendly and fast response to an email inquiry. Delivery overseas was very quick also.
Thank you to all at Purl Soho.
Warm regards.
Vera

25 June 2026
Rated 5 out of 5 stars

Summer knitting with Field Notes

I ordered Field Notes because the combination of Sicilian cotton and French hemp sounded interesting. The knotted bag pattern also intrigued me. I cast on right away so I could get a feel for the knitted fabric. Love knitting with Field Notes. It's perfect for a summer project. Also love the color I ordered which is Sea Glass. I plan to order more Field Notes.

26 June 2026
Rated 3 out of 5 stars
Purl Soho logo

Reply from Purl Soho

We're so sorry your yarn wasn't as soft as you were hoping! We would love to help you return or exchange it at no extra cost (we'll provide a complimentary return shipping label for this process!) and have reached out to you via email from customerservice@purlsoho.com to help set that up. We're eager to assist with any questions you have and hope to get you a yarn that you really adore!

Rated 5 out of 5 stars

Potholder Loops

I ordered loops for my potholder loom.. The colors are vibrant and I love to make potholders for relaxation. My grandkids love making potholders too! The ordering process was easy and received the order quickly.

24 June 2026
Rated 5 out of 5 stars

delighted customer

There's not a moment in which I wasn't happy about purl Soho. The wool is simply fantastic in terms of quality and colors. The photos in the instructions are meticulous and motivating. Thank you for such offers.

25 June 2026
Rated 5 out of 5 stars

Best Yarn, Best Customer Service

I have been a Purl Soho customer for several years. Any time I have questions the customer service team is quick to respond, helpful and polite. Orders arrive within given time frames. Most importantly the yarns are beautiful, I have trouble shopping anywhere else as the quality is incredible. Thank you Purl Soho!

26 June 2026

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