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Purl Soho Reviews 

2,366
•
TrustScore 5 out of 5

4.9

Yarn Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the yarns, noting their beautiful colors, soft textures, and how well they work for various projects. Many also highlight the exceptional customer service, describing interactions as positive, helpful, and efficient, with quick responses to inquiries and easy order adjustments. The ordering process is frequently mentioned as straightforward and user-friendly, with fast and well-packaged delivery. Reviewers frequently appreciate the diverse range of beautiful yarns and well-written patterns available, often highlighting the clarity of instructions and the quality of designs. Many consumers also value the extra touches, such as free patterns, samples, and helpful online resources like videos and classes. People consistently report being 100% satisfied with their purchases and the overall positive experience, indicating strong loyalty to the company.

What people talk about most

Product

Customers consistently express satisfaction with the product, particularly praising the high quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the exceptional nature of the... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, amazing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purl Soho has always delivered the finest yarns. I changed my mind about yarn color after ordering and they had no problem fixing the order. They’ve been helpful with pattern directions and their... See more

Rated 5 out of 5 stars

I love all Purl Soho's yarns -- and their patterns. I have just finished a child's pullover using 2 kinds of cotton: Serif and Cotton Pure, and I loved both. The pattern, like all PS's designs, was cl... See more

Rated 5 out of 5 stars

My Linen Quill is gorgeous! Super soft, a bit rustic, perfect for my project (a self-drafted, top-down, drapey tunic), and even better than expected after seeing several raves by YouTube podcasters. M... See more

Rated 5 out of 5 stars

The cotton/yak wool has arrived safely. I'm thrilled with the colour and texture. I haven't begun making the toddler sweater yet as my fingernails are dry and splitting from the cold weather here. I... See more

Company details

  1. Yarn Store
  2. Craft Store
  3. Handicraft
  4. Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.9

All reviews

(2,366)

1,615 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I love Linen Quill yarn

I love Linen Quill yarn! It knits up beautifully and the drape is awesome! I’ll be knitting another Half + Half wrap the colors are amazing! Shipping was very quick as well

25 June 2026
Rated 5 out of 5 stars

My experience with Cat in Customer…

My experience with Cat in Customer services has been so good. USPS lost my package with yarn. They just gave me a case number and kind of shrugged their shoulders. When I contacted Cat she immediately offered to send a new package and she sent it with FedEx instead this time. The yarn is for making a baby blanket while I’m traveling (ending the trip with meeting the new baby) so it was really important for me to have the yarn before I left. I will recommend Purl Soho to all my knitting/crocheting friends!

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful yarn

Beautiful yarn! Will be excited to start knitting with it. Fast delivery and I asked for skeins to be wound and they did it! Really loved the surprise they tucked in. Will definitely order from Purl Soho again! Thank you!

19 June 2026
Rated 5 out of 5 stars

I've been eyeing Purl Soho yarn for a…

I've been eyeing Purl Soho yarn for a long time, finally ordered and was very pleasantly surprised. My order arrived very fast and the yarn is beautiful. I love that they sent a free mini skein with the order, let's me see the different yarns in person. Thank you!

21 June 2026
Rated 5 out of 5 stars

I love the yarn

I love the yarn. I’m sad some of the colors have sold out as of the time of this review. Shipping across country was quick. I love the pattern support for this and other yarns I’ve bought here.

20 June 2026

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