Felt really good as a first time experience in your gym. The space is airy and cool, the members seem to be quite disciplined and there is lots of equipment to choose from. I would recommend bringing... See more
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Review summary
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This is my 4th session, I have another planned for Sunday and then 2 more next week. It's a really friendly atmosphere, staff are always on hand if you need any advice, support or have any questions.... See more
Company replied
Kirkby Liverpool. Staff member Amy, i have to say she is a credit to pure gym,every time I have visited Amy has always been busy,looking after members meeting their needs,amy always busy busy bus... See more
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Entering with PureGym’s Mobile QR Code contactless scanning system through Access Pods is cool. The Pods speaks “hello” we’re scanning for weapons. For those who prefer organic entry systems PureGym’s... See more
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Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
68K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Lovely gym manager active take care of…
Lovely gym manager active take care of the gym and members she is great
16 September 2026
Unprompted review
Honestly the customer service I’ve…
Honestly the customer service I’ve recently received has been one of the worst. I asked ro be refunded for the months payment they just took as I don’t want to use them anymore and they are refusing and putting up a fight over £23 instead of understanding the situation. Not only did they not bother to retain me as a customer they do not respond properly to the questions asked. Really disappointed
14 September 2026
Unprompted review
I had a terrible experience with a very…
I had a terrible experience with a very rude staff member at this gym, as well a very frustrating experience with their faulty app necessary to access the gym.
The app is used to scan into the gym and over the last 6 weeks at the gym it hardly worked. I was told by staff to keep re - downloading it which I did however it remained faulty. On many occasions I was locked out of the gym. I had to resort to buzzing the front door buzzer to be let in by staff. Most staff were good with this.
The last straw was when I encountered a very rude aggressive staff member when I buzzed in who put me thru a police style cross examination before any access which I did not appreciate. I told them so, left the gym and escalated the incident with management and quit the gym. Management cancelled my membership and promised to refund me the balance of my membership fees, as I paid up front, within 15 days. This time has passed and I am still waiting for my refund.
In business I was taught to respect the customer. It does not exist in this place.
1 September 2026
Unprompted review
Reply from PureGym UK
Hi Mark. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.
Thanks, PureGym
Never disappoint all equipments are…
Never disappoint all equipments are updated and working. Classes here at Northwich is also great. The instructions are amazing
22 October 2025
These facilities are NOT a safe space
These facilities are NOT a safe space. My friend was sexually harassed by a trainer and multiple of my queer friends have run into issues while using the changing rooms. Absolutely disgusting policies in place that encourage harassment within their spaces. Avoid at all costs for your saftey.
12 September 2026
Unprompted review
Reply from PureGym UK
Hi Sea Bass. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.
Thanks, PureGym
Excellent and Professional Service
I was extremely satisfied with my recent interaction. The team was very professional, respectful, and helpful. They handled my request efficiently and with great courtesy. Thank you for the excellent service.
15 September 2026
Unprompted review
Very good gym
Very friendly staff, not noisy gym, good equipment in excellent condition
15 September 2026
Unprompted review
Reply from PureGym UK
Hi Srivishnu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great atmosphere great equipment and…
Great atmosphere great equipment and great staff.
15 September 2026
Unprompted review
Reply from PureGym UK
Hi Bernie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Got a reply within 24hours
It wasn’t straightforward at first, with quite a bit of back and forth with a bot, but I eventually got through to a real person. Once I did, my issue was dealt with efficiently and resolved, so overall I was pleased with the service.
15 September 2026
Unprompted review
Reply from PureGym UK
Hi Tracy, thanks for taking the time to leave us this review. We are happy to see this is 4 stars.
We're glad our Member Services team were able to help and solve your query in a timely manner.
We hope you can continue to enjoy using the gym!
Thanks, PureGym
Thanku Aly for great mind class today
Thanku Aly for great mind class today, very good she is gifted was born to make a difference, 5star class her enthusiasm, she gives members motivation, I want more
15 September 2026
Unprompted review
Reply from PureGym UK
Hi Hussa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed the class and using the gym overall!
Thanks, PureGym
Best friendly gym in NEWHAVEN …
Because the people you have got working there are friendly & fun 🤩 & they work very hard
15 September 2026
Unprompted review
Reply from PureGym UK
Hi Deborah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good atmosphere
Good atmosphere, I am able to get on all the equipment i want to use. Location suits where i live. Great spot, if you need to use Public transport.
14 September 2026
Unprompted review
Reply from PureGym UK
Hi Deborah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Classes are great
Classes are great. They give me a push out of my comfort zone. Yesterday I did HIIT and Core.
14 September 2026
Unprompted review
Reply from PureGym UK
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Staff on hand if i need any help
Staff on hand if i need any help. But can get very busy. Sometimes i have gone to the gym and after 5 minutes. Not enough of prefered machines 😮💨
10 November 2025
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
PureGym Stamford
Local, good value, good range of equipment, parking. Clean and friendly environment
14 September 2026
Unprompted review
Reply from PureGym UK
Hi MCr Lad. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The Mash-up class was absolutely awesome!!
The PTs running the classes have great energy and make working out really fun! It really challenged me doing the mash-up class to launch the new timetable and I left buzzing.
14 September 2026
Unprompted review
Reply from PureGym UK
Hi Mrs Owen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Friendly staff and encouraging environment
Jamie was very friendly and encouraging, and offered several good tips to start my workout.
14 September 2026
Unprompted review
Reply from PureGym UK
Hi Boon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It was my first time at the gym
It was my first time at the gym, and I really enjoyed it! There’s plenty of space and a great variety of equipment to train with. Even though I went during peak time, it wasn’t too crowded, which was a big plus. I’ll definitely be coming back! 💪
14 September 2026
Unprompted review
Reply from PureGym UK
Hi Raimonda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Value for many
Value for many
Everything well spaced out
Very good equipment
Friendly staff
Nice community
Love the stretching area better than Virgin and Nuffield
14 September 2026
Unprompted review
Reply from PureGym UK
Hi Zi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym in Mitcham branch
Great gym in Mitcham branch. Good vibes and always welcoming. John is amazing and always says hello while offering advice to help with my doet and weight lost, it helps to make me keep coming back and stay motivated. Thank you!
14 September 2026
Unprompted review
Reply from PureGym UK
Hi Deli. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall. Keep smashing those goals!
Thanks, PureGym
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