Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more
Company replied
PURE GYM DARTFORD Such a welcoming gym I feel so at home here. The encouragement the staff give are honestly INSANE!!! Naz and Alison have honestly gave me such a drive to get fitter. They m... See more
Company replied
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67K reviews
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Replied to 90% of negative reviews
Typically replies within 1 week
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Amazing staff and management team
Amazing staff and management team, always there to help with a smile. Great facilities too.
10 July 2026
Unprompted review
Reply from PureGym UK
Hi Inayat. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Puregym is an excellent company
Puregym is an excellent company, but it's so hard to actually contact them.
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Gary, thank you for taking the time to leave us this review. We appreciate and value our member feedback.
Member Services can be contacted via email and Facebook/Instagram DM.
Due to how busy the team currently is, replies may take a little longer than usual but the team will always be happy to assist as soon as they possibly can.
Thanks, PureGym
Everyone was friendly and the staff…
Everyone was friendly and the staff member, Alex, took the time to listen to our goals and needs and show us how to use the equipment safely. Looking forward to our gym journey.
1 August 2026
Unprompted review
Reply from PureGym UK
Hi Rachel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that they were able to assist you so you can begin to enjoy using the gym!
Thanks, PureGym
Helped me over my ssubscription and…
Helped me over my ssubscription and put me back on my original membership after a mix up
30 July 2026
Unprompted review
Reply from PureGym UK
Hi Richie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear our team were able to resolve your query in a quick and timely manner. Please don't hesitate to get in touch should you require any further assistance!
Thanks, PureGym
People recording in Gym.
PureGym Cramlington is an alright gym with decent equipment, but it can get very busy. Unfortunately, it's become even more crowded because of the growing number of people bringing tripods and filming themselves while working out.
A gym is meant to be a place where members can exercise, not a movie set. It's frustrating having to wait while someone sets up a camera, records multiple takes, or spends ages posing in front of mirrors and equipment. It also raises privacy concerns, as other members can end up being filmed without their consent.
We all pay the same membership to use the equipment, so everyone should be able to work out without unnecessary delays or worrying about appearing in someone else's video. I hope PureGym considers introducing clearer rules around filming to make the gym more comfortable and accessible for everyone but so far I have not seen anything.
30 July 2026
Unprompted review
Reply from PureGym UK
Hi Terry, thanks for taking the time to leave us this review. We appreciate and value our member feedback.
As per the gym rules: You must not take pictures, videos or live stream other members within the gym without their permission. If requested by staff or other members to cease filming for privacy reasons, you must do so.
If you have any concerns over filming inside the gym, we would advise raising this with the Gym Manager as they deal with anything in-gym related and will be able to investigate and action further.
We apologise for any inconvenience caused.
Thanks, PureGym
I've been a member of PureGym Beeston…
I've been a member of PureGym Beeston for ten years and I went to train today with significant back pain when Callum Ford (personal trainer) noticed I was in pain and came over to see if I was ok and asked what the problem was ,he then gave up his own free time and helped me with some stretching exercises which has made me feel a 100% better complete hero ,thanks PureGym and thanks Callum Ford ...it's little things like this that make me glad I'm a member!!!!😊
31 July 2026
Unprompted review
Reply from PureGym UK
Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that they were able to assist you so you can carry on enjoying using the gym!
Thanks, PureGym
Reply from PureGym UK
Hi Broco. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Samuel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The staff are really welcoming I have a…
The staff are really welcoming I have a pt here called Archie very worth it all the staff are amazing
31 July 2026
Unprompted review
Reply from PureGym UK
Hi Ginge. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
First workout after holiday 🥵Love this…
First workout after holiday 🥵Love this gym, not intimidating, great space for all levels/ages
31 July 2026
Unprompted review
Reply from PureGym UK
Hi Justin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great service on Instagram chat from…
Great service on Instagram chat from Haleemah and Josh!
Keep up the great work!
30 July 2026
Unprompted review
Reply from PureGym UK
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear our team were able to resolve your query in a quick and timely manner. Please don't hesitate to get in touch should you require any further assistance!
Thanks, PureGym
Great city centre gym
Plenty of space spread over three floors as well as plenty of equipment.
30 July 2026
Unprompted review
Reply from PureGym UK
Hi Tony. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Lilys classes are top tier!!!
30 July 2026
Unprompted review
Reply from PureGym UK
Hi Dylan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed the class and using the gym overall!
Thanks, PureGym
Downgrading membership
Having had no joy in downgrading on the app or the website and hitting a brick wall with emailing Facebook messenger was my last resort. Boy are these people hard to get hold of!! Haleemah sorted my problem immediately 😁
30 July 2026
Unprompted review
Reply from PureGym UK
Hi Marie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear our team were able to resolve your query in a quick and timely manner. Please don't hesitate to get in touch should you require any further assistance!
Thanks, PureGym
Experience at the PureGym
Today I managed to train with one of the trainers and the trainer was very helpful, friendly and very knowledgeable helped to understand how different machines work. I was impressed and this helped me to gain confidence in the gym setting. Many thanks.
30 July 2026
Unprompted review
Reply from PureGym UK
Hi Mrs B Yumba. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed your training session and using the gym overall!
Thanks, PureGym
Great equipment and clean
30 July 2026
Unprompted review
Reply from PureGym UK
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
A good place to workout
There is always plenty of equipment not being used even although the gym is reasonably busy. There are lots of different areas to base yourself too.
30 July 2026
Unprompted review
Reply from PureGym UK
Hi Mary. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The response to my complaint was fast…
The response to my complaint was fast and efficient, Thankyou to all involved.💪💪💪
24 July 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear our team were able to resolve your query in a quick and timely manner. Please don't hesitate to get in touch should you require any further assistance!
Thanks, PureGym
It's a lovely gym
It's a lovely gym, all the staff are friendly and helpful, there's a nice atmosphere and I've never felt uncomfortable, all equipment is clean and well maintained
30 July 2026
Unprompted review
Reply from PureGym UK
Hi Lynn. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Turn on the Air Con
I have been going to the one in Bitterne Southampton for many years and the last couple of years I've noticed how hot it is in there. Speaking a few other users they agreed that they aren't turning on the A.C. stop with the trying to save money and turn it on. Considering how hot it's been recently it's actually cooler outside!!! Maybe time to look at the J.D. sports gym just around the corner
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Kenneth, thanks for leaving us this review. We are sorry to see this is 2 stars.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure me meet these requirements and provide good air movement around the gyms. These levels are based upon size of the gym, and occupancy levels, and are regularly monitored.
With regards to the temperature in the gym, we use air conditioning units which heat the air when it drops below 17.5C, and cools the air when it goes higher than 21.5C, keeping the temperature within the gym at an acceptable level. This is regularly checked to ensure the units are operating as they should be across all of our gyms.
On occasion, we can get faults on our ventilation and AC systems which is normal. When this happens, there is a process in place to ensure we arrange for our contractors to attend, investigate and resolve the faults and return the systems back to full working order within a timely manner.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
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