PureGym UK Reviews 

67,674
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,801 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and helpful staff members, highlighting their professional guidance, welcoming attitude, and encouraging support during daily workouts. Members also truly enjoy the clean, spacious facilities, modern equipment varieties, and wonderfully structured fitness classes that consistently keep them motivated and engaged. Some reviewers were not happy with cleanliness and facility upkeep, noting broken air conditioning units and messy workout areas. Some people also felt that poor floor supervision and frustrating overcrowding during busy hours negatively affected their overall workout sessions and comfort levels. Others mentioned that finding available equipment could sometimes be difficult.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful, supportive, and knowledgeable... See more

User experience

Clients share positive opinions on user experience, highlighting the excellent facilities, friendly staff,... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with many reviewers praising the spacious... See more

Location

Reviewers express mixed feelings about the location, as experiences vary significantly across different... See more

Quality

Reviewers express mixed feelings regarding the quality of the facilities. Many consumers praise the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It wasn’t straightforward at first, with quite a bit of back and forth with a bot, but I eventually got through to a real person. Once I did, my issue was dealt with efficiently and resolved, so overa... See more

Company replied

Rated 4 out of 5 stars

Felt really good as a first time experience in your gym. The space is airy and cool, the members seem to be quite disciplined and there is lots of equipment to choose from. I would recommend bringing... See more

Company replied

Rated 5 out of 5 stars

Nice, well-equipped gym with good lighting and music. The gym was clean, spacious and had a good variety of equipment. I also really liked the hydration machine and the selection of free drinks. The o... See more

Company replied

Rated 5 out of 5 stars

I love going gym, not just for the workouts itself but I feel better there, also its always clean and tidy compared to other gyms and the equipment they have are exceptional. Almost like people are su... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

68K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(67,674)

4,764 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a welcoming gym where I can work…

Always a welcoming gym where I can work out at my own pace. Friendly, well looked after Gym. It's clean and the membership price is amazing value. Also, love the showers there they have disabled access. The Gym is clean. There's cleaners always going around making sure the equipment is tidy and free of dust. The only thing is the hair dryer turns off after 15 seconds, so can't use it to dry my hair.

31 August 2026
Unprompted review
Rated 4 out of 5 stars

I can do pushup every morning

I can do pushup every morning

2 May 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Jacinto. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Speedy response

Speedy response, friendly and polite and extremely efficient service.
Big thank you to Emanuela in membership team.

29 September 2026
Unprompted review
Rated 4 out of 5 stars

Great

Great, except the price is quite high if you want to experience more stores

31 October 2025
PureGym UK logo

Reply from PureGym UK

Hi Phoebe. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

I thought parking is free in…

I thought parking is free in Blackburn!Now receive 1penalty waiting for others!

29 September 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Jovita, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear you have received a parking fine whilst visiting this gym. We can only go by what is advertised on the gyms web page - *Parking restrictions may apply. Please check in the car park before you enter the gym. PureGym is not responsible for any parking fines. 

The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym. If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome.

Thanks, PureGym.

Rated 5 out of 5 stars

Russell Tickner - Personal Trainer

Whilst I’m used to a gym environment, considering using a personal trainer was initially a little daunting as I was concerned as to whether the exercises given to me would reflect my age (nearly 66) and experience. Russell has a wealth of knowledge in exercise and fitness and treats each person as an individual taking account of their age, experience and current level of fitness. I was asked about any ailments or issues that I had when I started my sessions and he tailors the sessions to take account of these things. He’s calm and considerate throughout the sessions and extremely encouraging. I would 100% recommend Russell to anyone wanting to improve their fitness and mobility.

24 September 2026
Unprompted review
Rated 1 out of 5 stars

HORRENDOUS

Worst so called company to deal with!! Emails never answered, impossible to speak to a human!! Next step I'm contacting trading standards.

22 September 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Joanne, thanks for leaving us this review. We are sorry to see this is 1 star.

Member Services are available everyday from 8am-10pm via email and social media DM. Due to how busy they are, replies may take a little longer than usual however they will be happy to assist as soon as they possibly can.

We can only apologise for any inconvenience caused by the delay.

Thanks, PureGym

Rated 5 out of 5 stars

First time in a gym in years

Hi . I went to PureGym in keighley for the first time in years and I was surprised with the lovely welcome I got I was a little nervous because i hadn’t been to a gym in almost 15years the guys there were amazing so friendly and didn’t judge me . It’s a great atmosphere in there . I went to another gym and It didn't feel right for me not as friendly so if you haven’t been to a gym in years and want to try it I would recommend PureGym at keighley. Thank you Daniel for all your help and his amazing team . Keep up the good work . I’m now back at the gym and not feeling nervous about walking in anymore .

18 September 2026
Unprompted review
Rated 5 out of 5 stars

I like PureGym

The gym isn’t the most specialised gym in the world but it sure has great customer service great return on the price you pay, for a regular person it’s a great place to workout

28 September 2026
Unprompted review
Rated 4 out of 5 stars

Good value for money and upto date…

Good value for money and upto date equipment

16 October 2025
PureGym UK logo

Reply from PureGym UK

Hi Kamran. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Lovely gym

Lovely gym, lovely staff. Vending machines are always stocked and equipment always put away by staff if members don't do so themselves

28 September 2026
Unprompted review

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