Friendly staff, clean and bright space, lots of machines and group classes! Would love to see more Pilates classes here, make workouts even better!
Location
Switch location5 Hertsmere Road, E14 4AN London, GB
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Dirty entrace to males showers! The floor leading to the showers in the mens changing rooms is dirty and muddy. It hasnt been cleaned since the showers were reopened on November 27th 2022. It is so... See more
Company replied
PureGym Canary Wharf is an excellent gym. The staff are very friendly, helpful, and professional, always making the gym feel welcoming. The conditions are very good — the gym is clean, well maintained... See more
Company replied
Gym is clean and everything is laid out well. I’ve been only twice so far and one of the paper towel dispensers has been out of towels both times, and the free weights are disorganized by the time I... See more
Company replied
Company details
About PureGym UK - London Canary Wharf
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
5 Hertsmere Road, E14 4AN, London, United Kingdom
2.9
Average
118 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Friendly staff
Friendly staff, clean and bright space, lots of machines and group classes! Would love to see more Pilates classes here, make workouts even better!
11 March 2026
Unprompted review
great gym 24/7 and easy to use
16 April 2025
Reply from PureGym UK - London Canary Wharf
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
PureGym Canary Wharf is an excellent gym.
PureGym Canary Wharf is an excellent gym. The staff are very friendly, helpful, and professional, always making the gym feel welcoming. The conditions are very good — the gym is clean, well maintained, and the equipment is in great shape. It’s a comfortable and motivating place to work out, and I always enjoy training here. Highly recommended!
28 August 2025
Reply from PureGym UK - London Canary Wharf
Hi Dan- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you back soon. Thanks, PureGym
Horrible gym experience
Horrible gym experience. Very dirty, smells bad and the gym environment is a big turn off. Please avoid.
11 December 2025
Reply from PureGym UK - London Canary Wharf
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We would like to apologise for any inconvenience caused by this. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and this will be dealt with accordingly. Thanks, PureGym
App doesn't let register if you go to…
App doesn't let register if you go to Payment page and come back to make a change. Chose Disabled tick box by accident and then wasn't able to change it. Same goes for Email ID. One isn't able to register if goes to Payment page and come back.
26 November 2025
Reply from PureGym UK - London Canary Wharf
Hi Vish - Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. Looking into your account, this does appear to be resolved. If you do need any further support, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. We hope you enjoy your new membership! Thanks, PureGym
When im in London I always go training…
When im in London I always go training at PureGym. Good machines, clean environment and nice staff.
19 October 2025
Reply from PureGym UK - London Canary Wharf
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
Cheap and cheerful
31 December 2024
Reply from PureGym UK - London Canary Wharf
Hi Zoe - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Puregym Canary Wharf
Puregym Canary Wharf
Absolutely horrible experice. Some people who probably know the manager are connecting to the sound system and are playing very loud and unpleasant music. They have a very threatening behaviour and look unfriendly to approach. This happened second time now, with the same people. Contacting the office did nothing.
Just to be clear, this is not about the usual gym type music being played in the gym. The music is either aggressive drill type rap or religious arabic songs, typical of what you'd hear in a vape shop on a shady street.
Avoid if you can
1 November 2025
Unprompted review
Reply from PureGym UK - London Canary Wharf
Hi Alex - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated by the gym management team. Thanks, PureGym.
Reply from PureGym UK - London Canary Wharf
Hi Carmela - Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star.
We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve.
We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Men Changing rooms
Men Changing rooms, absolutely disgusting. Infestation of sewage flies especially going to shower. Employers don’t seem to care and nothing being done. As a multimillion pound company they should be ashamed of themselves. If you are a person who likes to use the showers etc. don’t join this particular gym. Disgusting and unhygienic.
15 September 2025
Unprompted review
Reply from PureGym UK - London Canary Wharf
Hi Nyron - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contracted cleaning team and facilities management, to ensure concerns are addressed in club. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be investigated. Thanks, PureGym.
Very dirty
I go there often. Good machines and good layout but it’s so dirty. Around machines it’s covered by chunks of dust. I have never seen any staff member clean. In the sanitiser dispenser there is soap which makes your hands disgusting and sticky!
6 September 2025
Unprompted review
Reply from PureGym UK - London Canary Wharf
Hi Simona, thank you for taking the time to leave this review.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com.
Thanks, PureGym
PureGym is overpriced at around £50
PureGym is overpriced at around £50, especially considering the quality is below average. The bathroom facilities are disappointing—they look like uni kids live. Very dirty, which is unacceptable for an adult gym where you’re charging 50 quid. The staff can be hit or miss; they aren’t that friendly, but there is someone named J who is genuinely helpful. The only real benefit is the 24-hour access, though even that can be unreliable at times. Overall, not worth the cost or the hassle.
9 August 2025
Unprompted review
Reply from PureGym UK - London Canary Wharf
Hi Aamir, thank you for taking the time to leave this review.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com.
Thanks, PureGym
"DAYPASS" is single use only
I bought a "daypass" for the Gym at Canary Wharf. Once inside I realized I had forgotten to bring a towel, so I left and returned shortly afterward.
I could not use the same passcode to get. I got an error saying that my pass was already active and the doors wouldn't open for me. I tried several times without success.
I then had to buy a new pass to get back in.
Also note that I had to use a different email address because the website wouldn't sell me a second one on the same email address.
I think the term DAYPASS is misleading as it seems to only be single use rather than access for the day.
17 June 2025
Reply from PureGym UK - London Canary Wharf
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. Please can you expand on the issues that you have encountered with our Member Services team and they will be happy to look further into this for you!
Thanks, PureGym
Just way too expensive for a day pass
Just way too expensive for a day pass - how does it make sense to spend £14.99 for an hour in a gym. I would attend more often if it was even half that or even £10, so PureGym are missing on my business by making it so expensive. The monthly fee is £38.99 so how is it fair to charge £14.99 for a day. It's ridiculous. And it's not like the gym is paying more by one person being there for for an hour. There is no receptionist that needs to check me in. Luckily for PureGym I'm on a quest to get healthy and muscular, otherwise, as a normal person, I would have turned away after finding out how much it was.
7 June 2025
Reply from PureGym UK - London Canary Wharf
Hi Oz. Thanks for taking the time to leave this review! We are sorry to see this is 2 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are sorry to hear you feel this way. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Thanks, PureGym
Reply from PureGym UK - London Canary Wharf
Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Please avoid this gym
Please avoid this gym if hygiene is an important factor. Gym equipment is decent, but the men’s changing room and showers are disguising as there is an infestation of sewage flies as well as a disgusting smell which has been going on for 4 yrs plus. Only reason I use it, is that I work in the office twice a week and use during lunch times or I would fully avoid it. If there are other close to you, I would suggest to use an alternative
13 May 2025
Unprompted review
Reply from PureGym UK - London Canary Wharf
Hi Nyron - Thanks for taking the time to leave this review, we are sorry to see it is 1 star but we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contacted cleaning team and facilities management, to ensure concerns are addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
This gym is disgusting
This gym is disgusting. I recently joined, and this morning was my first time there. The whole place is just filth. Surely there have to be some kind of health & safety standards in place for gyms to operate. The equipment is dirty, the windows and shelves are full of dust and flies and the changing facilities are beyond acceptable. The floors are ridiculously dirty, all of the sinks and toilets and sides are full of dead flies. The floors & walls in the shower are just full of dirt and hundreds of flies on the walls. It's literally impossible to have a shower and feel clean after. I will be cancelling my membership with immediate effect and will be putting in a complaint.
13 May 2025
Unprompted review
Reply from PureGym UK - London Canary Wharf
Hi Karl - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contacted cleaning team and facilities management, to ensure concerns are addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
I am writing to raise a serious concern…
I am writing to raise a serious concern about the hygiene conditions at the Canary Wharf branch. The toilets have a very strong and unpleasant odor, and the shower facilities are in such poor condition that they are practically unusable.
Despite reporting this issue to staff members at the branch, no action has been taken. Additionally, there are dead flies scattered throughout the toilet areas, which further highlights the lack of cleanliness.
As a paying member, I expect basic hygiene standards to be maintained. I kindly urge you to address this issue as a priority and take the necessary steps to improve the cleanliness of the facilities.
6 April 2025
Reply from PureGym UK - London Canary Wharf
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Reply from PureGym UK - London Canary Wharf
Hi Aashique - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience rejoining us. Have a great time with your workouts! Thanks, PureGym.
very selfish how theres 20 people in…
very selfish how theres 20 people in the studio area doing dance rehearsals. it is a gym not a dance studio absolutely selfish
22 January 2025
Reply from PureGym UK - London Canary Wharf
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be properly investigated.
Please note we have a variety of classes running throughout the day. The full timetable can be found here:
https://www.puregym.com/gyms/london-canary-wharf/timetable/ Thanks, PureGym
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