PureGym UK - Cannock Orbital Retail Park Reviews 45

TrustScore 4 out of 5

4.2

Unit 3, Orbital Retail Centre, WS11 8XP Cannock, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Clean space, nice staff and friendly gym users. Can get on the equipment I require 99% of the time with only short waits at other times. Enjoy coming here

Rated 1 out of 5 stars

I signed up yesterday morning for the £16.99 off peak membership, but behind the scenes they had increased the fee's to £17.99 per month. Luckily I took a screen shot of the £16.99 membership plan as... See more

Rated 5 out of 5 stars

Been a member since the age of 19 and always had a great workout. Had some great experience from the Stoke-On-Trent PureGym whilst I was at university as I had personal training that’s kept me going t... See more

Company replied

Rated 5 out of 5 stars

The staff are so friendly, helpful and kind. The gym is absolutely spotlessly clean, all the equipment is in perfect order, these people really care about the customer experience. Best all round gym... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Cannock Orbital Retail Park

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 3, Orbital Retail Centre, WS11 8XP, Cannock, United Kingdom

4.2

Great

TrustScore 4 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clean space & friendly

Clean space, nice staff and friendly gym users. Can get on the equipment I require 99% of the time with only short waits at other times. Enjoy coming here

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Increased fee's as soon as I sign up!!

I signed up yesterday morning for the £16.99 off peak membership, but behind the scenes they had increased the fee's to £17.99 per month. Luckily I took a screen shot of the £16.99 membership plan as a back up, glad i did now!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Tom was friendly

Tom was friendly , helpful and made me feel comfortable - definitely worth the introduction

24 December 2025
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to members when given the opportunity to do so and it’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 3 out of 5 stars

Not enough facilities but what is there is high quality

When I went there wasn't enough bench presses and smith machines as people were queueing to use these facilities.

19 August 2025
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Very easy to set up

Very easy to set up and gain access to the gym. Very clean and very well set out. Looking forward to being a regular member.

3 August 2025
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi Emma - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Would definitely recommend

Great gym. Exactly as would expect with lots of classes and friendly staff.

9 June 2025
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi Matthew. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Puregym Cannock Orbital

Staff are very friendly, always have time for a chat to help you with new machines or even diet enquiries, this is the best gym i have ever used, relaxed atmosphere 🥰

23 April 2025
Unprompted review
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi Hayley - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

I was expecting muscle men with egos…

I was expecting muscle men with egos and feeling self conscious in comparison. My experience was totally opposite. I went with my daughter who is a gym user who helped me understand the equipment and what areas they workout. Nobody took any notice of me ,everyone was doing their own thing which helped my confidence as I was totally inexperienced.the gym was very clean and I’m definitely going to become a member.

29 March 2025
Unprompted review
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi Ian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Members guest

Complete freedom,smart premises,great equipment and choice.light to heavy everyone is catered for.easy to see why my son is a member.

1 February 2025
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi Leslie! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of kit so that members have a variety of ways to workout.
We look forward to welcoming you both back again soon! Thanks, PureGym

Rated 5 out of 5 stars

Great class with Tom this morning

Great class with Tom this morning, great energy 👏

14 November 2024
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi there! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.

Great to hear you enjoyed your class with Tom! Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi Maggie - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

To view what times you can access the gym with an Off-Peak membership, click on 'Limited hours' under the Off-Peak option when joining.

You will also be able to view the accessible hours in your "Member's Area" via www.puregym.com/login

Thanks, PureGym.

Rated 5 out of 5 stars

Great gym for the price

Great gym for the price

4 November 2024
Unprompted review
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi Rob - Thank you for taking the time to leave this review! We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Good equipment,clean and friendly staff

Good equipment,clean and friendly staff

27 September 2024
Unprompted review
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

We love being able to help and chat to our members when given the opportunity to do so! Our team do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout.

Enjoy your fitness journey with us! Thanks, PureGym

Rated 5 out of 5 stars

I went mid afternoon on a day off from…

I went mid afternoon on a day off from work and it was quiet and I could get in all the equipment I wanted to use immediately. Even at peak times the access to equipment is pretty good.

27 September 2024
Unprompted review
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi there! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Members can use the Members Area via the PureGym app or website, to see how many people are in the gym.

Enjoy your next workout! Thanks, PureGym

Rated 5 out of 5 stars

Friendly staff

Friendly staff, various equipment and classes

7 June 2024
Unprompted review
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi Ygette - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

We hope you continue to enjoy your visits!

Thanks, PureGym

Rated 4 out of 5 stars

Gym user since my 20s and now I'm 71

I've been a gym user since my 20s and I recently turned 71. So I've used lots of different gyms , equipment and swimming pools. I've given up on swimming as the pools are always packed and I very often end up with a stinking cold from bugs in the water. The last gym I was at , the instructors were quite snooty and wouldn't waste their time with an old geezer like me. So I really like PureGym, very simple, nice machines , friendly people. Being able to go at night when most other gyms are shut is great. I'm on the off-peak rate so go at 9 and train for 1 1/2 hours. That really sends me to sleep as this is something I have developed issues with as I've got older. I'm new to PureGym but I'm looking forward to doing some of the instructed sessions.

30 May 2024
Unprompted review
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi Ron. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Peace of cake to join

Peace of cake to join, although now I don't think I'll be eating much cake.

10 March 2024
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi there! Thank you for taking the time to leave this review. We are very happy to see this is 5 stars, and hear this process was straight forward when signing up.

Hope you enjoy your membership! Thanks, PureGym

Rated 4 out of 5 stars

Very good equipment and spacious gym

Excellent range of equipment and machines. Good lay out too so quite spacious gym albeit quite busy, even at 9pm.

27 February 2024
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi Patrick. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I was having some issues signing up but met Red Walton

I was having some issues signing up online , I popped into you're Cannock branch to see if could sign up their but unfortunately this wasn't available for me to do , however a young man called Red Walton was on hand to give me a guided tour of the gym assured me that the website was offering a zero joining fee and asked me to try again and sent me an email offering to assist if i had any other issues . He went through the app that was a winner for me with the sign in details and web assist videos for when assistants are not available

23 February 2024
PureGym UK - Cannock Orbital Retail Park logo

Reply from PureGym UK - Cannock Orbital Retail Park

Hi Chris - thank you for the 5* review and welcome to PureGym!

It's great to hear Red could help show you around, and we hope you enjoy your new membership with us.

Richard, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look