Pulleymaid Reviews 

Product was delivered quickly and safely and arrived in excellent condition. Once installed, the pulley works really well and is rock-solid secure. Only one thing about the product that I'd fault is that the paint used to coat the pulleys was also applied to the screw fitting that holds them into the ceiling joists. This 'dulled' the point on the end of the screw and the sharpness of the threads due to the thickness of the paint and makes them much more difficult to screw in than they need to be, even with a pilot hole, as the threads don't 'bite' the wood effectively. After struggling with the first one, I used a file to sharpen the point and removed some of the paint from the threads. A small attention to detail here would have improved the product, but got there in the end.

Lovely clothes dryer. Well made and easy to install.

Good quality product, the poles fit the ceiling airer I already have perfectly. Postage was quick and product was well packaged.

Super happy with our pulleymaid. Quick delivery, easy to follow instructions and excellent quality. Would highly recommend.

Really lovely quality materials, haven't had any time to hang yet but I've no concerns as it all looks so good. I bought a large pulley maid and really appreciated the many options for length and finish

Easy website with a wide rage of styles, sizes and functionalities; I love the simplicity and quality of the product and was impressed with the speedy delivery.

Good quality products and easy communication. Slight delay on delivery hence 4 stars.

Great experience. product (laths) was as described (needed exact size and it was perfect). I needed to ask a question after I ordered and the email was replied to promptly. Quick delivery too. Would highly recommend.

Prompt service and delivery. Competitive price and a good well finished product

Great company really helpful when issue with payment and very helpful with product too. Quick delivery of order and product great quality as described. Brilliant customer service - so quick to respond to queries and really nice. Wish all companies were like this!!

Ordered on December 28th and did not receive item, was repeatedly told it was on back order. Then asked for a refund which has not been received. Would not recommend, avoid the scam.

Money deducted yet order not sent. . received an email to say payment hadn’t gone through? I’ve sent proof from PayPal that you definitely have it so please either send immediately or refund . Your company has no working phone number nor socials to contact you on which this day and age seems very strange. What is the reason for this? Looking at all other recent 1 star reviews I’m afraid to say I’ve been scammed, how awful. I’m a disabled veteran you should be ashamed of yourself Jane,

Exasperating. I ordered an item and they gave a delivery window up to 19/4. No contact and no item by 19th, so I contacted 20/4. They said via messaging it would be a few more days. Still not delivery info or item by 20/5 so contacted again, no reply so contacted Etsy and asked either for delivery in a further week or a refund. Then I got a response that was frankly rude, saying if I wanted next day go to Amazon. This firm is at fault, not me, it’s classic 1970’s customer service to get stroppy when they failed to deliver on time twice or respond. Etsy in response to my messagerefunded it immediately so I ordered again, but this time ordered wrong item which is my fault, which I informed them of. They then messaged saying they did have original order ready, so it would be delivered within the further week I asked for. However protracted messaging failed to get any response to sort it out and there seems to be no phone number. This firm makes promises it can’t meet and can’t seem to take responsibility for their own problems. If you don’t have a phone number, respond to messages. If you have production delays, don’t give delivery dates you clearly can’t meet. If you can’t meet them, tell the customer. If they had kept me informed there would be no problem, I do t mind 28 days wait, I just had no idea what was going on. There’s no point in making high quality goods if you can’t run the admin side competently.

Ordered an item clearly marked “in stock” four weeks ago. It still hasn’t been dispatched.
Customer service repeatedly claimed the website says it’s “not shipping until March” — which is simply untrue. The site showed it as in stock when I ordered and afterwards and still today.
Delays happen. Misrepresenting what your own website says does not inspire confidence.
Very poor communication, lack of honesty and transparency, one can only expect the workmanship to be equally poor.

The pulley is well made and sturdy. It arrived in good time and was well packed. We are very pleased with our purchase, thank you,

Really pleased with our Pulleymaid. Very good quality and looks smart. Clear installation instructions were appreciated too.

Ordered replacement cord for pulleymaid ceiling airer. Arrived with no bother and easy to install.

They completly screwed up my order. Did not send any Rope. I ordered extra rope and pulley and they were not sent either . Now they are ignoring me!

update... if you can't get an order right who's the "complete idiot"? Name calling from a little man, solves nothing.

update on the update
they ended up refunding for one screw that was never sent
but no rope ever appered or was refunded
it took many back and forth emails
The customer service was the worst I have ever experienced from a company in my life

The name calling and disrespect was totally uncalled for.
I was not allowed to converse with anyone else other than this person named "Tom"

What a ignorant and arrogant person

Do not do business with these people

another update
Yes, I did stoop to their level with the name calling
after they continued to call me names I will not repeat here
They are lying about everything else!
what a disappointment they must be to their family.
you all have been warned!

I will continue with reviews even as they have threatened to come after me.
Bring it on!
I will not back down, I have the truth on my side

Placed order on 19th January, chased it up a week later and was given a tracking number that didn’t exist on 26th jan. chased order again on 2nd Feb and was told order was in the ´workshop’ and would be collected in a few days. How was I given a tracking number for a non existent delivery. This has made me very suspicious and nervous. No apology for misinformation or delay nor an explanation as to why I was given a false tracking number. Anyone know if they a bogus company??

Didn’t receive half my order. They kept on asking for my shipping label and pictures as proof that the item didn’t arrive - I provided this information twice with no response so I posted a negative review and requested they contact me as that seemed to have worked for others who have left reviews. They finally responded within a day. Though I repeatedly asked for the item I paid for to be shipped to me they were unprofessional, rude, and twisted my words on their email communications. They refused to ship my item and told me they processed a refund. They cared more about my negative review than actually shipping the item I bought.