Pulleymaid Reviews 

544
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers had a great experience with this company. People frequently mention that the delivered products are exceptionally well made, remarkably sturdy, and arrive very quickly with secure packaging to prevent any damage. Customers also find the online ordering process very straightforward to use and truly appreciate the helpful, prompt communication from the supportive team. However, some customers also noted frustrating issues with significantly delayed orders, missing parts, and unhelpful responses when trying to resolve various delivery problems. A few reviewers experienced major difficulties with incorrect tracking information, unusually long manufacturing wait times, and unsatisfactory interactions regarding missing items.

What people talk about most

Product

Clients share positive opinions on product quality, noting that the items are well made, sturdy, and look... See more

Quality

Customers had positive experiences with quality, expressing satisfaction with the well-made and sturdy... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders generally arrive swiftly, on... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Customer service

Reviewers express mixed opinions about customer service, highlighting both exceptional support and severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is quick and easy, delivery was fast. The product is well designed and largely well made. The wooden slats are quite lightweight, reducing the overall load weight. The hangers are well... See more

Rated 5 out of 5 stars

We are delighted with our beautiful plate rack.We looked at numerous makes but the fact that this is bespoke and is such good quality it would have been foolish not to buy one. Any questions we had r... See more

Rated 5 out of 5 stars

Brilliant service. I ordered replacement laths from Pulleymaid which included free delivery. I live in the north of Scotland and some companies add ridiculous delivery charges (up to £50 on another s... See more

Rated 5 out of 5 stars

Great product, we've hung it in our catio which has a polycarbonate roof so we can use it outside summer and winter. Was much easier to put up than I thought, and excellent communication and responsiv... See more


Company details


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4.1

Great

TrustScore 4 out of 5

544 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(544)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Did anyone else receive a tracking…

Did anyone else receive a tracking number from these guys? It’s been months now and still no laths. So sad and they’ve stopped responding to emails. Really disappointed

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great service, delivered on time. The pulley looks great in our farmhouse utility.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a set of new laths and sash…

I ordered a set of new laths and sash cord and they came securely packaged, in perfect condition, and on time. I asked a few questions along the way and was answered professionally, accurately and by return. 5-star service, 5-star products, and a totally satisfied customer.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Solid Item!

Solid item, good price, with great customer service. Mailed quickly and well-packed. Thank you.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I have two pulleys and bought slaths from Amazon and from pulleymaid. The ones from Amazon went mouldy where as the ones from Pulleymaid are still in perfect condition. I replaced the ones from Amazon and I’m happy with my purchase. Pulleymaid is a quality brand and I recommend them.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

They are not very good

Very poor with international orders or communication. Only part of my order was sent, to be fair Pulleymaid eventually refunded the missing part. The part that arrived was broken, and Pulleymaid have not responded to the multiple email queries about the issue, so do not hold your breath on any warranty issues. Also, I have a similar wrought-iron dryer from another manufacturer that is literally twice as thick; it arrived intact from the UK and has been operational for 5 years. Pulleymaid, rubbish all round!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordering is quick and easy

Ordering is quick and easy, delivery was fast.

The product is well designed and largely well made. The wooden slats are quite lightweight, reducing the overall load weight. The hangers are well constructed and attractive. The pulley wheels are, disappointingly, plastic. These feel quite flimsy - hopefully they will last well.

Fitting is ok, having to hand screw the pully into wooden beams is not overly easy. I would much rather have a drill through mechanism, but the instructions are clear prior to purchase, so you know what is required before you buy.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Very good customer service when I got in contact with PulleyMaid…Product is right for the job and no packaging-which was a bonus!
Thank you 😃

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful!

My pulleymaid arrived very quickly and looks wonderful.
Good quality. Exactly as I expected.
I contacted the company as I miscalculated the cord length and they immediately offered to send another- free of charge! Really thoughtful and amazing customer service - so thank you! Would definitely use and recommend this company again.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent wooden laths

I bought replacement wooden laths for an old airer. They’re excellent, well sanded and the dimensions are accurate. They arrived quickly and with free delivery. Will be ordering more replacement parts from Pulleymaid in the future!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Solid, practical hanging sets

Accurate description of items, well packaged with timely delivery, despite the length of the package. The kit contains everything needed (rope, cleat, pulleys, mounting hardware), and the frame itself is very robust. We replaced a 4 ring plastic knock off that had cracked, and are very pleased.

15 April 2026
Unprompted review

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