The experience was very good. The process was explained very clearly and the portal enables good communication. The online assessment with my chosen psychiatrist was good, although I found the techno... See more
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At Psychiatry UK, we believe that everyone deserves fast, compassionate, and expert mental health support - without long waiting lists or unnecessary barriers. We are the UK’s leading online psychiatry service, providing confidential assessments, diagnoses, and treatments for a wide range of mental health conditions, including ADHD, autism, anxiety, depression, OCD, and more. All our appointments take place online, so you can speak to an experienced consultant psychiatrist from the comfort and privacy of your own home. Our team includes over 280 GMC-registered psychiatrists and clinicians who bring deep expertise and genuine care to every consultation. Whether you’re seeking help privately or through the NHS via the Right to Choose pathway, we aim to make your journey to better mental health as smooth and supportive as possible. We’re proud to be rated Good by the Care Quality Commission (CQC) and to follow the highest clinical and ethical standards in everything we do. Every year, tens of thousands of people trust Psychiatry UK to help them take the next step towards feeling better. Wherever you are on your mental health journey, we’re here to listen and help you move forward.
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First class service from start to finish. Time from referral to diagnosis was surprisingly prompt, given the current demand for assessment. Pre-consultation paperwork was extensive and well designed. All the professionals I encountered were sensitive, thorough and responsive. They had clearly taken time to read my completed questionnaires, and referenced them throughout the assessment. I felt seen, heard, and understood. This has been a very positive experience for me. I would recommend this service to anyone exploring their possible neurodivergent behaviours. I can't fault my experience. Thank you.

Reply from Psychiatry UK
Thank you for responding to my feedback. I appreciate you acknowledging how upset and let down I felt following my assessment.
However, my concern is not simply that I was unhappy with the outcome. I am concerned that I was not properly assessed in the first place.
I went into the assessment feeling incredibly hopeful that I might finally understand difficulties I have experienced for much of my life. Instead, I felt the assessment focused heavily on whether I forget things. While I understand that forgetfulness can be relevant to ADHD, I feel the wider picture of how I function was not explored.
There are many significant difficulties I experience that were not properly discussed, including:
* Impulsivity, being scatty and disorganised.
* Becoming easily overwhelmed by household clutter, life admin and having several tasks to manage.
* Struggling to concentrate, starting one task and moving onto another without completing the first.
* Persistent racing thoughts, internal restlessness and feeling constantly “on” or on edge, rather than obvious physical hyperactivity.
* Difficulty relaxing because my mind is constantly active.
* Emotional overwhelm, intense reactions to frustration, mood fluctuations and rejection sensitivity.
* Talking excessively, interrupting or coming into conversations with personal experiences.
* Sensory overload and significant irritation from noise and lighting.
* Frustrated
* People-pleasing and difficulty saying no due to fear of disappointing people.
* overworking and Perfectionism for feeling internally disorganised.
* Daily Mental and physical exhaustion and burnout from constantly compensating and masking.
* Low self-esteem and feeling that I am lazy or failing despite working extremely hard to cope.
* Daily overwhelm, over stimulated, to noise and light
These difficulties have a significant impact on my everyday life, but many are hidden by the coping mechanisms I have developed.
For example, I can appear organised and punctual because I over-prepare, arrive very early, triple-check things and try to control every detail. If I have a 1pm appointment, I may start preparing hours beforehand and leave much earlier than necessary because being late causes me significant anxiety. From the outside, this can look like I am managing well, but the mental effort and exhaustion involved are not visible.
Similarly, at home I can become overwhelmed by multiple tasks, start one thing, remember another, switch to it and then struggle to finish anything. This can leave me feeling completely overwhelmed while still appearing as though I am functioning normally.
I therefore feel that masking and compensatory behaviours were not adequately considered during my assessment.
I also remain concerned about the conclusion that anxiety may explain my difficulties. I accept that anxiety may be part of my experience and that symptoms can overlap, but I do not feel anxiety alone explains the wider and longstanding pattern of difficulties I experience. I also do not feel the possibility of ADHD alongside anxiety was sufficiently explored.
I am not asking for an ADHD diagnosis simply because I believe I have ADHD. I understand that an assessment must be objective and that I may not meet the diagnostic criteria. What I am asking for is confidence that the conclusion was reached after a thorough assessment of the full picture.
My concern is particularly significant because this was a one-hour assessment, and I do not feel that enough time was spent exploring the broader range of symptoms, their impact on my life, my coping mechanisms and the possibility of masking.
Your response says that everyone should feel listened to and given the opportunity to fully explain their experiences. I appreciate that, but an apology does not address my concern about the assessment itself or tell me what happens next.
Could you please explain:
* Can my assessment be reviewed or supplemented?
* Can I provide additional information about symptoms and difficulties that were not explored?
* Is there a formal process for requesting a review or further assessment?
* Can my coping mechanisms and possible masking be considered as part of that review?
* If anxiety remains the explanation rather than ADHD, can you explain how that conclusion was reached and how the wider symptoms I have described were considered?
I would really appreciate a practical response rather than simply another apology. I went into this process hopeful that I might finally understand myself, and I have instead come away feeling confused, alone and let down.
I am asking for the opportunity to have the areas I feel were missed properly considered, and for a clear explanation of what options are available to me.

Reply from Psychiatry UK
This company is very dodgy. I have been waiting for titrition and I have reached the top of the waiting list. I was diagnosed with ADHD, but I was never provided the outcome letter still a year later. I contacted once I reached the top of the waiting list and I was told they were looking for a clinician for me. I filled in every form sent then one day which is today my account was deleted after receiving an email that a note was put on my file. This vile company has caused me nothing but stress. If you are on right to choose do not choose pschiatry UK.

Reply from Psychiatry UK
The way the whole system is set-up is that if you manage to get an assessment with them you probable don't have ADHD. You have to jump through so many hoops, fill out so many form, talk to many disinterested people and if you miss something they just drop you right away so you have to start the whole process again. You NEED to own a phone to use this service so do not lose it at any point because you'll need a new referral by the time you can access your account again. There's no information on what's happening while you are waiting to be assessed. I wouldn't use these guys again if you paid me.
The live chat is a joke and marks your case as solved before even checking they've helped. The person I spoke to told me to use a different service and then sent me a generic email and closed the case.

Reply from Psychiatry UK
Just think that could do with another check by a different doctor. As i have traits of adhd but then if i have some autistic traits then this would cancel some adhd traits out.

Reply from Psychiatry UK
The waiting list to get diagnosed and titrated through Psychiatry-UK is definitely long because the service is in such high demand. However, once you finally reach the top of the list, the experience is excellent. The clinicians are highly professional, understanding, and incredibly supportive throughout the ADHD process. If you can be patient with the initial waiting times, the quality of care you receive is absolutely worth it.

Reply from Psychiatry UK
Amazing experience, the forms were brutal but for a reason, I was pleased once my forms were done and the booking became available that I wasn't auto allocated someone. I was instead able to read up about every clinician and their specialties and background, which helped me to choose a clinician I felt would best suit me. very efficient system. The assessment was via video and I felt heard and Im sure I also got a little therapy within the assessment as my clinician was so engaged in my session and interacted on a level I didn't expect or realise I needed. Dr Joshua Maduwuba was firm and guiding as my ADHD tends to make me ramble, his questioning revealed things i had attributed as just a me thing and the whole experience was healing also for adult me and early childhood me. Thank you so much team

Reply from Psychiatry UK
The video call at home meant I was already at ease. Dr Laura was very empathetic and helped me to talk through all five topics to reach a diagnosis. Thank you.

Reply from Psychiatry UK
The experience was very good. The process was explained very clearly and the portal enables good communication. The online assessment with my chosen psychiatrist was good, although I found the technology slightly glitchy. The potential waiting list times were transparent. All in all I’m very pleased I went down the Right To Choose pathway, even in light of all the furore around private ADHD assessments at present

Reply from Psychiatry UK
Was worried initially but felt very comfortable when talking go and getting this sorted

Reply from Psychiatry UK
I felt belittled, ignored, and disbelieved during my short autism assessment. My mother's opinions were given heavier weight than my own lived experience, and it seemed as though the assessor had made up her mind before the session even started.
If you're a high masking woman I would not recommend Psychiatry UK, as their assessment is very old fashioned and does not take the symptomatic differences into account during assessment.
Made me feel at ease discussing my symptoms very good to talk to and very nice

Reply from Psychiatry UK
The service has been absolutely great. I went to Psychiatry UK via NHS Right to Choose path for the Adult ADHD assessment. I was able to book an appointment within 2 weeks of completing all the forms and providing all the information. The assessment felt very comfortable, and I received the guidance and explanation that helped me understand the diagnosis much better along with very informed decision on next steps.
I am currently on the waitlist for Titration. So far, I would say the experience has been absolutely great.
Thank you

Reply from Psychiatry UK
I think I already had a idea I was different from others.

Reply from Psychiatry UK
This was recommended to me by one of my friends now i have both my diagnosis and i feel better about myself

Reply from Psychiatry UK
I used trust pilots reviews to guide me and I wasn’t disappointed.

Reply from Psychiatry UK
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