I tried to order 3 times before I could pick the Flowers, i liked, your page kept changing to another Florist. But i will be ordering more from your Company, I liked your different choices & price.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Signing in erased everything I had already entered and I got no discount like the email noted I would have, perhaps because I had to sign in over again and reset my password. Additionally, there was... See more
Company replied
My aunt sent me a picture of the flowers that were delivered. I realize they are not going to look exactly like the online picture however, there were the same colored roses instead two different col... See more
Company replied
Although one (lilies)of the many flowers of this beautiful assortment was a different color than pictured, it was well received by my beautiful young bride on our 43rd anniversary. The delivery was ti... See more
Company replied
Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
consistant
23 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Great service for over 35 years.
I have been using ProFlower dot com for over 35 years. Beautiful fresh flowers and live plants too. Terrific customer service, reasonable prices and decent longevity for fresh cut flowers.
23 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
The delivery was right on schedule
The delivery was right on schedule, and what was delivered was beautiful!
11 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Flowers lasted a week!
14 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Flowers were not the same bouquet or…
Flowers were not the same bouquet or color as ordered. Very pretty but not as ordered
15 June 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize that the arrangement delivered did not match the bouquet and colors you ordered. While we're glad to hear the flowers were beautiful, we understand how disappointing it is when the final product differs from your expectations. Although our substitution policy allows local florists to replace unavailable flowers with blooms of equal or greater value while maintaining the overall style and quality of the arrangement, we regret that your order did not meet your expectations. A supervisor has contacted you directly to address your concerns and work toward a resolution.
Our delivery was delivered upside down
Our delivery was delivered upside down, resulting in the whole plant coming out of the pot and broken limbs and flowers. I also asked for lavender roses but was delivered yellow instead.
13 June 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize that the plant was delivered upside down, resulting in damage to the arrangement, and that the roses received did not match your request. We understand how disappointing this must have been, especially when you expected the arrangement to arrive in perfect condition. A supervisor has contacted you directly to address the issue and work toward a resolution.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
I’ve been ordering with ProFlowers for…
I’ve been ordering with ProFlowers for overseas orders (we live in Berlin, Germany) for many years. The flowers are always fresh and beautiful as our friends tell us every time :)
23 June 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Excellent Service
22 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Fast, easy service with excellent selection
Easily linked to my corporate booking tool. Great prices, flowers are fresh and always beautiful. Have used this service before and it is top-notch.
22 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
flowers are excellent
flowers are excellent, but too many pop ups for donations to other things
22 June 2026
Reply from Proflowers
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
Convenient, timely
Convenient - they’ve always been timely for us. Their flowers are always very good; rarely don’t match what’s expected.
22 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Awesome service and incredible…
Awesome service and incredible partnerships with local florist!
Thank you!
21 June 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Same day delivery on Sunday
Same day delivery on Sunday, Fathers Day. Selection and quality
21 June 2026
Reply from Proflowers
We appreciate you taking the time to post about your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.