My flowers were not delivered on the date requested. They arrived a day later. However, they were beautiful and I was given a significant discount due to their mistake. Customer service was very goo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Signing in erased everything I had already entered and I got no discount like the email noted I would have, perhaps because I had to sign in over again and reset my password. Additionally, there was... See more
Company replied
My aunt sent me a picture of the flowers that were delivered. I realize they are not going to look exactly like the online picture however, there were the same colored roses instead two different col... See more
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Although one (lilies)of the many flowers of this beautiful assortment was a different color than pictured, it was well received by my beautiful young bride on our 43rd anniversary. The delivery was ti... See more
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Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.6
Average
2K reviews
Asks customers to review
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Easy and awesome
30 June 2026
Reply from Proflowers
Thank you for your review. We're delighted to hear your experience was easy and awesome. We appreciate your support and look forward to serving you again.
Well-laid out instructions
Well-laid out instructions: I liked the clarity of the sending and billing forms.
30 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
No Hidden Costs
Ease of use to complete my order. Overall selection was outstanding and np hidden costs!!!
30 June 2026
Reply from Proflowers
We appreciate you taking the time to post about your experience.
First time ordering from you
First time ordering from you. It was simple, I hope the arrangement is what I ordered. Thank you
30 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
I generally find this service about 20…
I generally find this service about 20 dollars too expensive
29 June 2026
Reply from Proflowers
Thank you for your feedback. We sincerely apologize if you feel that our service did not provide the value you expected for the price paid. We understand that cost is an important consideration, and we regret that your experience left you feeling that our pricing was too high.
We appreciate you taking the time to share your perspective, as feedback like yours helps us evaluate and improve the overall customer experience. Thank you as well for allowing us the opportunity to address your concerns and work toward a resolution. We value your business and appreciate the chance to better serve you in the future.
Have patience when ordering online
Signing in erased everything I had already entered and I got no discount like the email noted I would have, perhaps because I had to sign in over again and reset my password. Additionally, there was a charge for same day delivery. The arrangement should be just lovely if it is anything like the picture. I am hopeful it will cheer up the recipient.
29 June 2026
Reply from Proflowers
Thank you for your feedback. We sincerely apologize for the frustration you experienced with the sign-in process. We also understand your concerns regarding the same-day delivery charge and regret any confusion surrounding these charges.
We appreciate you taking the time to share your experience, as your feedback helps us identify opportunities to improve both our website and ordering process. Thank you as well for allowing us the opportunity to address your concerns and work toward a resolution. We are grateful for your feedback and are pleased to hear that you are hopeful the arrangement will bring comfort and brighten the recipient’s day.
Communication about what arrangements…
Communication about what arrangements are available at a given location are not clear. Communication when a problem arises is not consistent or clear.
29 June 2026
Reply from Proflowers
Thank you for your feedback. We sincerely apologize for the frustration caused by the unclear communication regarding arrangement availability. We understand how important clear and timely communication is throughout the ordering process, and we regret that your experience did not meet those expectations.
We appreciate you taking the time to share your concerns, as your feedback helps us identify areas where we can improve both our product availability information and customer communications. Thank you as well for allowing us the opportunity to address the situation and work toward a resolution. We truly value your feedback and appreciate the chance to make things right.
Completely disappointed
Absolutely everything from the shipment to the absolute gift card. I had to telling me that now I have to automatically spend another $20 plus another five dollars because it’s same day but online previously before if that I didn’t have to pay and now I don’t understand this is just absolute heinous. I think this is crap. I think this is a steal of money all of it. I will be writing this on Google. I will be writing this on yelp. I’ll be writing this anywhere I can cause this is absolutely insane.
29 June 2026
Reply from Proflowers
Thank you for your feedback. We sincerely apologize for the frustration and disappointment you experienced with your order, including the shipping process, gift card concerns, and the unexpected costs associated with your purchase. We understand how upsetting it can be when an experience does not meet expectations, especially when additional fees come as a surprise.
We appreciate you taking the time to share your concerns with us, as honest feedback helps us identify opportunities to improve our service and communication. Thank you as well for allowing us the opportunity to address the issue and work toward a resolution. We value your feedback and appreciate the chance to review your experience and make things right.
Always very easy to order on line no…
Always very easy to order on line no matter the occasion. Thank you Proflowers😉
29 June 2026
Reply from Proflowers
Thank you for your kind words and continued support. We're delighted to hear that ordering online is always easy and convenient, no matter the occasion. We truly appreciate your loyalty and look forward to helping you celebrate life's special moments.
DO NOT BUY FROM HERE
thank god i accidentally sent the bouquet to myself and not my friend. i paid almost $100 and it looks like something my 7 year old nephew put together in backyard. absolutely hideous, nothing like the picture, 0 effort and very small in terms of number or flowers and volume
28 June 2026
Unprompted review
Reply from Proflowers
We are sincerely sorry that the bouquet did not meet your expectations and appeared smaller and different than anticipated. We appreciate the opportunity to speak with you directly and are pleased that we were able to resolve your concerns. Thank you for allowing us the chance to make things right.
Non-existent customer service. Disappointing.
I have ordered from Proflowers several times in the past without issue until this past Mother’s Day. I paid for the upgraded ‘premium’ arrangement. When I was on a FaceTime call with my mom, she said the flowers were beautiful and then showed me. I didn’t say anything to her but despite paying for their arrangement with the most stems, I was shocked to see nothing more than a ‘standard’ arrangement size.
I contacted Proflowers’ customer service via email which included an screenshot of the arrangement from my FaceTime call. I have since sent follow-ups, but have yet to receive a response in over a month. I’ve very disappointed in the lack of care and non-existent customer service. It likely won’t matter to them, but they have lost another customer.
For any potential customers. If you do buy from them, don’t trust they will actually deliver what you ordered.
10 May 2026
Unprompted review
Reply from Proflowers
We sincerely apologize that the premium arrangement you ordered for Mother’s Day did not meet your expectations and for the lack of response to your follow-up emails. A supervisor has reached out via voicemail and email to address your concerns regarding the arrangement size and customer service experience. We appreciate your feedback and look forward to the opportunity to resolve this matter with you.
Reply from Proflowers
Thank you for your kind feedback. We're delighted to hear the flowers consistently arrive fresh and in excellent condition.
Reply from Proflowers
Thank you for your review. We're glad you found the ordering process easy and enjoyed the beautiful flowers.
Reply from Proflowers
We are sorry to hear that you were concerned about the delivery charge. We understand the importance of receiving value for your purchase. A supervisor has reached out and left both a voicemail and an email to discuss your concerns and work toward a resolution. We appreciate your feedback and the opportunity to address this matter.
The flowers are beautiful
The flowers are beautiful, but the surprise gotcha delivery is outrageous especially for an intown delivery.
29 June 2026
Reply from Proflowers
Thank you for your feedback. We sincerely apologize for any frustration caused by the delivery fees and understand your concerns, especially for a local delivery. While we are pleased to hear that the flowers were beautiful, we regret that the overall experience did not meet your expectations. A supervisor has reviewed your concerns and contacted you directly to address the matter and work toward a resolution.
Reply from Proflowers
We are so happy to hear you loved the flowers and our service! Thank you for your kind words.
Beautiful flowers
Beautiful flowers. I frequently send flowers from this company and they are always beautiful and the recipients love them.
28 June 2026
Reply from Proflowers
Thank you for your kind words! We're delighted to hear that you loved the beautiful flowers. We take great pride in providing fresh, high-quality arrangements, and your feedback means so much to us. We appreciate your support and look forward to serving you again soon!
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
ProFlowers has been my go to for…
ProFlowers has been my go to for probably a decade now. They always do a good job and the few issues I've ever experienced were rectified very well and quickly. My loved ones are always impressed by the bouquets, which makes me happy.
28 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
SCAM Flower Delivery Service
I have ordered 3 times from Proflowers and each time has been a disappointment. The first two deliveries resulted in compensation from the company, if that gives you any idea. This last delivery was so bad that I tried to leave a public review on the website but was unable to do so. Several emails back and forth between myself and Proflowers uncovered the truth: there is no way to leave a real review. The last email customer service sent stated, “ At this time, we do not have a dedicated platform or page for leaving reviews.” However, their website shows reviews from “Verified Purchasers”. I haven’t received a response to my email regarding that, though. This place has scammed me for the last time. Do not bother ordering from here.
TLDR: Do NOT buy from Proflowers, it is a SCAM!
26 June 2026
Unprompted review
Reply from Proflowers
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
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