Profilestore Reviews 

234
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I spent ages trying to find ventilation trim where the delivery charges weren't crazy due to the long length. Profile store had a great selection and the delivery was reasonable given the odd shape.... See more

Rated 5 out of 5 stars

Profilestore didn't pester me to review - like some companies do endlessly - I genuinely felt compelled to write a positive review. I ordered their ivory plastic render beads and was impressed with th... See more

Rated 5 out of 5 stars

At the time of ordering the website was having a bad day and would not accept my order. Called and got through to an amazing member of the team who was able to solve the problem. On top of this they... See more

Rated 5 out of 5 stars

Keith Ordered items for EWI job. Order confirmed and items sent immediately. A couple of the items were missing, emailed back and Lionel sent out the items immediately. He kept me updated throughout... See more

Company details

  1. Building Materials Supplier

About Profilestore

Written by the company

Profilestore stock everything a plasterer would need to complete their work. We stock render, drywall beads and hold the largest stock of Trim-Tex beads in the UK.

We hold stocks of plasterboard as well as plaster and render. Stocking InteX tools enables tradesmen to pick up any new equipment at the same time as they get the items they need for work.

We carry a large stock of stud & track. Large quantities can be shipped via our own transport

We stock façade profiles - including ventilation angles, strips as well as insect mesh.

Our online website offers next day delivery as standard (Tuffnells willing) and now with a trade counter we're open to the public for those times when next day isn't just quick enough.

We stock the following brands:

Trim-Tex | Protektor | Wemico | Fibafuse | Intex | URSA | Genesis| Locusrite | FrogTape | Kip | Timco | Beadmaster | Swifix | Soudal | Siniat | British Gypsum

Our Address

Protektor House, Edwin Avenue, Hoo Farm Industrial Estate, Kidderminster, DY11 7RA

What3Words : noble.wished.below

Trade Counter Opening Hours

  • Monday 08:00 - 16.30
  • Tuesday 08:00 - 16.30
  • Wednesday 08:00 - 16.30
  • Thursday 08:00 - 16.30
  • Friday 08:00 - 15.00
  • Saturday & Sunday Closed

Contact info

4.9

Excellent

TrustScore 5 out of 5

234 reviews

5-star
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1-star

Asks customers to review

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4.9

All reviews

(234)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price

Good price, good product and speedy delivery. Excellent service- thank you!

11 February 2022
Profilestore logo

Reply from Profilestore

Thank you!

Rated 5 out of 5 stars

Great service

Delivery arrived damaged in transit and returned. Received call next day with appologies for transit company and advised new order despatched that day received following morning in extra protective packing in good condition. The best companies are those that respond to problems quickly and efficiantly and Profile store met all requirement.

8 February 2022
Rated 1 out of 5 stars

Late delivery

I paid £20 for next day delivery and it turned up 4 days later. No communication. Nothing.

20 January 2022
Profilestore logo

Reply from Profilestore

Your order was placed late morning on a Thursday, we packed and despatched it within an hour of receiving it. Tuffnells, our courier unfortunately didn't deliver it until Monday - not Friday as we both expected. As Tuffnells do not work at weekends - they would class the delivery as a day late. With the current global pandemic and lack of delivery drivers some deliveries are being held up and yours was one of them - which we do apologise for.
You mentioned that there was no communication, you didn't contact us either by phone or email to voice a concern before writing your review, so we were unable to help you in any way. We were totally unaware of any problems you may have been experiencing.
We try our best for all our customers and in some instances, like yours, we are only as good as the courier we use. In this case they let us both down. We do feel that a one star review may have been a little harsh but accept that Tuffnells are struggling and are sorry for any inconvenience you experienced because of this.

Rated 5 out of 5 stars

Great online supplier

Excellent quality products. Super fast dispatch. Delivery issue with courier (Tufnells) was sorted out quickly by the amazing customer service. Will use again (and again).

17 January 2022
Rated 5 out of 5 stars

Excellent

Excellent - Simple and effective online ordering - Well organised collection procedure - would definitely use again

8 November 2021

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