Once again, thank you very much for booking and organizing this excellent stay at Raffles Seychelles! We are grateful for the outstanding support provided by the Privateupgrades team! Amidst a stu... See more
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Review summary
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This was the first time we have used PrivateUpgrades. Booking was simple and call to request adjacent room was very efficient. The hotel experience was exactly as described, checking was 3 hours early... See more
Company replied
Booking via PrivateUpgrades is super easy, just created your account and you are ready to go. They have great offers and concierge is way better than other apps like booking.com, expedia, etc. You ge... See more
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I booked The Grand in York through privateupgrades.com The Grand was fabulous!!! High standards, rooms beautiful and hotel amenities wow!!! Privateupgrades service from start to finish has been g... See more
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Company details
Written by the company
PrivateUpgrades is a members-only travel club. It caters to those seeking luxury accommodation for both leisure and business trips. PrivateUpgrades has over 20 years of experience. It offers its members VIP access to exclusive upgrades, amenities, discounts, and promotions. They are at luxury hotels worldwide. This service adds value to hotel bookings. It ensures that members get a personalized service. This service transforms their whole stay. The club is in Switzerland. It is part of the Deluxetargets Group, an international tourism agency founded in 2001. This shows the group's established presence in luxury travel. PrivateUpgrades members get many benefits. These include personal attention and instant room upgrades. Also, special offers and unique experiences. Plus, flexible check-in and check-out times and insider tips from dedicated Travel Designers. These perks enhance the hotel stay. They can double the value of the booking. Moreover, PrivateUpgrades boasts a high success rate in securing upgrades for its members. Over 74% of past reservations received an upgrade. A significant portion of those were double or even triple upgrades. The club also offers a free membership model. Members must keep active by booking luxury hotel stays through PrivateUpgrades. They must also meet a minimum stay requirement each year. PrivateUpgrades has Gold and Concierge membership levels for those seeking more exclusive benefits. They offer extra perks and personal concierge services. These services cater to all travel needs, from restaurant reservations to concert tickets. PrivateUpgrades stands out due to its selection process for luxury hotels. It ensures that only the best ones are featured. The criteria are meticulous. They include factors like location, amenities, and exclusive hotel promotions. They ensure that members have access to the best luxury accommodations. The club has strong relationships with hotel owners and managers across the globe. This further assures that members are treated as VIPs throughout their stay.
Contact info
Switzerland
- www.privateupgrades.com
4.7
Excellent
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Incredible stay
The location was fantastic! The staff were welcoming and couldn’t do enough for us! They made our stay enjoyable!
We were upgraded to an ocean view room and were able to have a late checkout. It was my Mums 81st birthday and they gave us a bottle of wine, staff sang Happy Birthday to her at breakfast and gave her a chocolate mousse cake. If that wasn’t enough they gave us complimentary desserts when we dined at their restaurant. They definitely made her birthday and our stay special. Thank you! And complimentary glass of bubbles when we were checking out!
24 November 2025
Unprompted review
Reply from PRIVATEUPGRADES
Katrina, thank you so much for your wonderful review! We’re truly delighted to have helped make your mum’s 81st birthday a special and memorable experience. It’s great to hear you enjoyed the upgrade, the late checkout, and all the birthday surprises our team prepared. Creating moments like these for our members is what we love most, and we’re thrilled your stay felt so enjoyable and memorable.
Great pricing and perks!
Great pricing and perks with a booking at a 5 Star Hotel in Amsterdam.
21 November 2025
Unprompted review
Reply from PRIVATEUPGRADES
Hi Michael, thank you so much for your excellent review! We're delighted to hear that you enjoyed the added value and exclusive benefits during your stay in Amsterdam. We truly appreciate your trust in us and look forward to creating many more exceptional hotel experiences for you.
Excellent, highly recommend
This was the first time we have used PrivateUpgrades. Booking was simple and call to request adjacent room was very efficient. The hotel experience was exactly as described, checking was 3 hours early, double upgrade to two fabulous rooms, late checkout and 4 complimentary massages and breakfast included. Taking into account the extras, the room rate was excellent compared to all other sites. Paid at checkout. Highly recommend. We stayed at The Four Seasons, First Residence, Cairo. Will definitely use PrivateUpgrades again.
22 November 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much, Alan! We’re thrilled that your experience was truly outstanding and that the VIP benefits elevated your stay in Cairo. It’s wonderful to know that our offer convinced you and made your trip even more enjoyable. We appreciate your recommendation and look forward to assisting you again on your next hotel stay!
A true 5 star experience
Great location, good atmosphere and fantastic service.
15 November 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for your feedback, Joop! We’re delighted to hear that you enjoyed your VIP hotel stay. It’s wonderful to know that everything met your expectations, and we truly appreciate you taking the time to share your experience. We look forward to hearing from you and helping you upgrade your next hotel stay.
Exceptional customer services!!
8 November 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you, Amy. We really appreciate your kind words about our member service. It’s great to know that you felt well taken care of. If you ever need anything else, we’re here to help anytime.
Amazing service!
I’ve booked three hotels through Private Upgrades and am about to book my fourth. The deals are incredible — you get all the perks of Amex Fine Hotels & Resorts (early check-in, late checkout, upgrades, $100 resort credit) but at better rates.
Their customer service is outstanding. Whether I call or email, they respond right away and go above and beyond. When my flight from London to Bali was delayed by more than a day, they worked directly with two hotels to modify my non-refundable reservations — an absolute lifesaver while traveling with kids.
I’ve recommended Private Upgrades to everyone I know. I’m not being paid to say this — it’s just a genuinely amazing service that delivers exceptional value and
2 August 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much, Lisa — your wonderful testimonial truly made our day! We’re absolutely delighted to hear that you’ve had such great experiences with both our service and our hotel collection. Your kind words and recommendations mean the world to us. Even when things don’t go exactly as planned, our team is here for you around the clock to make sure everything runs smoothly again - that’s the kind of care and dedication you can always count on with us. We’re so grateful for your continued trust and look forward to arranging your next unforgettable hotel stay.
Great service
Incredible stay at Raffles, Bahrain. Hotel and staff were brilliant. Booked through PrivateUpgrades and they more than delivered on every promise. Would highly recommend
27 October 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much, Gavin! We’re absolutely delighted to hear that your stay at Raffles Bahrain exceeded your expectations. That’s exactly what we strive for - to make each experience truly special and seamless. It means a lot to know that both the hotel and our service made such a positive impression. We truly appreciate your kind words and recommendation, and we’d love to assist with your next unforgettable hotel stay.
Great hotel
Great hotel, delicious breakfast, very helpfull staff, good to come back.
It’s close to the main station, which makes the area a bit special
28 October 2025
Unprompted review
Reply from PRIVATEUPGRADES
Brigitte, we truly appreciate having you as one of our loyal members over the years and are grateful for your feedback. We’ll gladly share your comments with the hotel. If you’d like to ensure the hotel’s location matches your preferences next time, please feel free to contact us before booking - we’re always happy to assist and provide personalized recommendations. We’re fully dedicated to being there for you and ensuring every stay is nothing short of an exceptional, uncompromising experience.
Great hotel
Private upgrades propose very nice hotels with interested advantages and prices
25 October 2025
Unprompted review
Reply from PRIVATEUPGRADES
We’re delighted that you are happy with our hotel selection and that the VIP benefits and prices appeal to you. We truly appreciate your support and look forward to upgrading your next hotel stay.
Great service and booking with Private Upgrade
Private Upgrade are the best , great service
21 October 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much, Bimmy! We truly appreciate your kind words and are thrilled to hear you had such a great experience with us. We look forward to upgrading your next hotel stay.
Nice Hotel with room to improve
Room was nice and large. Hotel is very clean and the staff friendly. Although being upgraded as a Titanum member we had to pay extra for the Lounge access which felt strange. Breakfast was only available at the restaurant where the service has room for improvment due to lack of adequate managment.
8 October 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for your feedback, Chung-Shik. We truly appreciate you taking the time to share your experience. Please note that the hotel kindly provided a double upgrade from a Grand Deluxe Room to an Executive Room. As per their policy, Lounge access is not included in complimentary upgrades, though they offered you a discounted rate for access as a gesture of goodwill. We hope you were happy with our service, and we look forward to the opportunity to upgrade your next stay again.
I had a good service/experience using…
I had a good service/experience using private upgrades travel services. Recommend highly. Thank you!
28 September 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much for your kind words, Shahab. We truly appreciate your feedback and are happy to hear that you had a great experience with our PrivateUpgrades service - it means a lot to us. We’ve also shared your comments and concerns with the team at Sofitel Taksim so they can review and improve where needed. We’re grateful for your recommendation and look forward to assisting you with your future travels.
Five stars without hesitation
Five stars without hesitation! I am a regular customer of PrivateUpgrades and will be returning for every next trip. The booking process is easy and swift, my data and preferences arw stored such that I do not have to insert upon each new reservation. The travel designers are very helpful and respond swiftly to any enquiries. The benefits included with a booking via PrivateUpgrades are indeed provided by the hotels. As a PrivateUpgrades customer I would usually get an upgrade (which is subject to availability which is made clear during the booking process) but have gotten fantastic rooms, lastly at the Fullerton Bay Hotel in Singapore. Can very much recommend!
20 September 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much, Alexandra, for your wonderful review! We truly appreciate your trust and loyalty. It means a lot to us to have you as a valued member, and we look forward to being part of many more of your future hotel journeys.
Private UpGrades and The Ritz Carlton,Toronto,CN.
We have recently returned from an excellent week at the Ritz Carlton,Toronto,Canada. All arrangements were ably managed by Private Upgrades and the Ritz Carlton honoured all the upgrades and other arrangements which they had made in advance. We highly recommend Private Upgrades to make your Travel Arrangements.
25 August 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much, David! We’re delighted to hear you enjoyed your stay at the Ritz-Carlton Toronto and that everything went smoothly. We truly appreciate your kind words and recommendation.
Great company with the best deals at the worlds best hotels.
Private Upgrades are a great company and get the best deals at the best hotels. I booked the Wedgewood Hotel in Vancouver for 2 nights, no other hotel booking site could offer the great inclusions that Private Upgrades gave, this included $100 room credit, full American breakfast each day and, subject to availability, a complimentary room upgrade and early checkin and late checkout, we got an early check in at 11am (standard 3pm) and a late check out at 1pm (standard 11am). We highly recommend Private Upgrades, on our recommendation our friends have just booked The Savoy in London for 2 nights next year and got great inclusions .
4 September 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much for your wonderful feedback and for sharing your experience. We’re delighted to hear that you enjoyed the Benefits and VIP treatment. We also appreciate your kind recommendation to your friends – it means the world to us that you trust PrivateUpgrades not only for your own travels but also for those close to you. We look forward to helping you (and your friends) create more unforgettable stays at the world’s best hotels.
Megeve Magic Stay
The whole experience of booking through Privateupgrades was smooth and efficient.
The hotel staff were friendly and welcoming with a bowl of fruit, desserts and champagne in the room when we arrived.
The location was perfect with lovely views of Mont Blanc.
The breakfast was delicious with lots of choice.
25 August 2025
Unprompted review
Reply from PRIVATEUPGRADES
We’re so glad you loved our welcome treats and enjoyed a glass of bubbles while taking in the Mont Blanc views- that’s exactly the kind of arrival we love to create. Thank you for sharing your experience!
Perfect experience
Excellent ! Prices and services supplied as written on the offer. I’ll try it again asap.
29 August 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much, Ilaria! We’re delighted to hear that everything was exactly as promised and even exceeded your expectations. We’re already looking forward to upgrading your next hotel stay.
PrivateUpgrades big thumbs up
PrivateUpgrades team members are responsive, professional and knowledgeable. The team will strive to create an utmost overall enjoyable booking experience for consumers.
This is in relation to my stay few days ago at Ritz Carlton Millenia.
28 August 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you enjoyed working with our team and that their dedication and expertise made your booking experience exceptional. Your support means a lot to us, and we look forward to assisting you with your future hotel stays.
Reliable company
Reliable company. Rapid reply to all my questions. Perks same as virtuoso. Very good deal for some cities. I have used them for Bangkok and Tokyo.
19 August 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much, Garunee! We truly appreciate your kind words and are delighted to hear you had a great experience with us in Bangkok and Tokyo. It’s wonderful to know you found our service responsive and the perks valuable. We look forward to assisting you again on your future travels.
The best company i deal with in last…
The best company i deal with in last few years they delivered what they promised and always i will deal with them.
16 August 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much for your remarkable statement, Mohammad! Your words truly made our whole team happy. We’re grateful for the trust you place in us, and we’re delighted that we can give back with unforgettable hotel experiences. We look forward to hearing from you again soon.
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